Charter Communications Employee Reviews in United States

Found 1,181 reviews matching the search
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It's a job
Sales Advisor (Current Employee) –  Greenville, SCApril 2, 2016
With this company be very use to change. You will answer a lot of phone calls. Things will change on day to day basis. Management will work with you if you know them outside of work. I learned that with this company hard work does not pay off. Its not what you know but who you know and the right hand doesn't know what the left is doing.
Pros
It's a job
Cons
The are not flexible with your schedule
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nice work place
Customer Relations Coordinator (Current Employee) –  Rochester, MNApril 1, 2016
charter is a great place to work at. the work is easy and anyone can do it. i learn to be nice with customer from all of the place. co workers are there to help you do your job better. the hardest part of the job is you will get a lot of rude people and they take it out on you but you should not take it personal. the most enjoyable part of the job is solving the problem for the customers.
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Great place to work lots of interaction with customers.
Service Representative Front (Former Employee) –  Gardendale, ALApril 1, 2016
I would start the day by opening the store but first i had to check the surrounding area make sure its clean and no visible trash. I assist customer with payments and also any equipment issues.
Pros
free service
Cons
extended hours
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don't work here
sales support (Current Employee) –  St. Louis, MOMarch 31, 2016
horrible place to work. if you aren't in sales making the company huge amounts of money you are treated like something less than excrement. The only thing good about the job was the benefits.
Pros
benefits
Cons
everything else.
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Fun atmosphere with good growth opportunities.
Outside Sales Representative/Account Manager (Former Employee) –  Birmingham, ALMarch 28, 2016
Fun company
Opportunity for growth
They believed in their employees and gave them the freedom to do their jobs.
Some territories were better than others which made it to were some sales reps would have to cover a lot more ground to reach their sales goals than others.
Pros
Enjoyed working there, they had several products for all different price ranges.
Cons
Territories varied quit a bit, making some areas more productive than others.
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Perfect place to work
Broadband Technician (Former Employee) –  Anderson, SCMarch 27, 2016
This is a great place to work. learning skills that will last a lifetime. the enjoyment that you get when you fix a customer issue.
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Direct Sales Representative
Direct Sales Representative (Current Employee) –  Saginaw, MIMarch 23, 2016
A typical day at work begins with a morning conference call.
You hit the field in the afternoon and work into the eveing knocking doors from a lead sheet. While you present the Spectrum prodcucts, you gather customer info on an android tablet creating a customized triple play package. After you close the sale, you dispostion it on the tablet.
Pros
No charge backs
Cons
Bi- annual tweaking to pay structure
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n/a
Call Center Rep (Former Employee) –  Louisville, KYMarch 23, 2016
answer phone calls, troubleshoot phone and internet issues, learn troubleshooting steps and techniques, accept credit card payments
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Very great company
Internet/Phone Repair Representative (Former Employee) –  Bridgeton, MOMarch 18, 2016
They are extremely welcoming and supportive! They really make you feel at home and important. They want you to succeed.
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Good location
Customer Service Representative (Former Employee) –  Rochester, MNMarch 17, 2016
Assist Customers over the phone in a call center setting.
Bad work conditions.
The employee complimentary services and incentives were good.
Work hours were not that great.
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Very good pay
Sales Support/Direct Sales Order Entry‬ (Former Employee) –  Walker, MIMarch 16, 2016
The pay was excellent, advancement unless you wanted to be floor supervisor was non-existent, holidays offered in handbook were not honored after hire.
Pros
Excellent pay
Cons
Was hired for sales & did great, they needed help in retention (angry customers) & when they didn't get enough in house transfers, they made retention duties mandatory for sales without the added benefits.
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Good for someone who loves to work alot
Broadband Installer (Former Employee) –  Fenton, MOMarch 16, 2016
Good company to grow with and gain many different skills that come in handy, teaches great customer service skills as well as communication and organization skills.

Hardest part of the job is never knowing what the day holds.

Most Enjoyable Meeting new people.
Pros
Good Pay
Cons
Extremely Time Consuming
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True Sales Inviroment
Inbound Sales Rep (Current Employee) –  Simpsonville, SCMarch 16, 2016
Taking 30 calls a day, no matter what call you get, management expects it to be a sales call. If you get a dropped call, mis-routed call, non serviceable call, it is held against your commission numbers. You get free cable, phone and internet for working there. Health benefits are good.
Pros
Excellent pay and benefits
Cons
They will NOT work with you on a schedule.
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great product
Direct Sales Rep (Current Employee) –  Spartanburg, SCMarch 15, 2016
you have 400 doors to go to in a month, you are not allowed to go to any others . Selling bundle. door to door sales

work from 10-8 hours are based on you. how many hours you work determines your success
Cons
limited
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excellent benefits and work environment
Inbound Sales and Retention Specialist (Former Employee) –  Walker, MIMarch 14, 2016
Inbound Sales and Retention Specialist
§ Maximize sales opportunities with existing and new customers.
§ Responsible for retaining existing customers while increasing account revenue.
Pros
positive work environment
Cons
short lunch breaks
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Great Benefits
Cust Rel Coord - Internet/Phone (Current Employee) –  Louisville, KYMarch 14, 2016
The benefits at Charter are great! First day on the job I was terrified, but each Charter employee is put through an eight week training course to make sure we each are familiar with the computer systems and software before hitting the floor.
Pros
Great starting pay
Cons
Was not able to take time off for church events. Being the church Clerk I am needed at each event.
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A day at Charter
Floor Operations Supervisor (Current Employee) –  Vancouver, WAMarch 13, 2016
For the most part Charter is a fair company. However, HR is not about helping the employee. They work for management and it shows.
Pros
Pay
Cons
A lot of turn over.
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High turnover, little direction
IT Project Manager (Former Employee) –  St. Louis, MOMarch 12, 2016
I knew within my first hour over at Charter (working in their IT PMO) that it was not a quality company. Very high turnover, almost all contractors, overcrowded office without enough desk space for all employees and little to no direction on projects. Basically you're given a binder with some company info and generic PM fundamentals and set loose. You can make some money here but I recommend you get out quickly and move on to greener pastures because Charter is certainly not it!
Pros
Pay
Cons
Almost everything besides the pay is a con.
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A good place to start
Customer Support Lead (Former Employee) –  Louisville, KYMarch 11, 2016
This career was fulfilling in some ways, and others were disheartening. I found the work environment as far as co-workers to be fantastic. Everyone was treated with respect and courtesy in almost every observable interaction. It seemed, however, that expectations had been set too high at some point in the chain of command, and those heavy expectations spilled over to those below. As we continued to innovate to reach the sights of our leadership, the sights looked ever higher. For the representatives on the production floor, it is difficult to keep up with the changing styles of support, but it can be done. For the Lead role, we were tapped to perform several duties, of which other similar call centers within Charter had several employees performing. Over time, this caused an uncomfortable work environment.
Again, there were good aspects as well. The co-workers are great, and this job will definitely get you ready to confidently write "able to adapt and perform in a rapidly changing environment" on any resume.
Pros
Healthcare, Pay, Paid Breaks
Cons
Shift changes
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Productive and entertaining people in the Work Place
Customer Service Coordinator (Current Employee) –  Vancouver, WAMarch 10, 2016
Everybody I work with is amazing, Management is by far the best I've experienced. Most days are fun, but some calls do bring the day down depending on how that person treats you.
Pros
Full benefits, Guaranteed 40 hours.
Cons
Customers who are verbally abusive
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Overall rating

3.6
Based on 1,195 reviews
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