Zero job work/Life Balance with Advancement only for the chosen ones
Store Associate (Former Employee) – Plainwell, MI – May 2, 2016
No matter how desperate you are for a job, keep scrolling. There is a zero job/life balance when you work here and they don't care about you as an employee at all. Management knows nothing about anything. You can be a consistent performer but if you don't belong in the right 'clique' they look for reasons to make you miserable daily. And that is just management and work atmosphere. You handle upset customers regularly and yet get reprimanded if you haven't sold them anything and you have a very scripted dialogue you must follow with every customer. You are not allowed to think for yourself and they would love to have robots without minds of their own. Promotions are only for their favorites and not based on your work experience past or present.
Long hours, soon to be 7 days a week, no appreciation shown by incompetent management
Direct Sales Representative (Current Employee) – Lillington, NC – May 2, 2016
Interesting job, meeting new people and learning different sales techniques to help me reach my selling goals. you work on your own going door to door to try and sell to new customers. Some days are easier than others.
An ambitious, dedicated, professional with knowledge of multi-channel planning, developing marketing strategies, and driving public relations, capable of establishing productive business relationships internally and externally, working cross-functionally, executing department initiatives to achieve immediate and long
Direct Sales Representative (Former Employee) – Nashville, TN – April 26, 2016
Very unethical sales preactices. I have a coworker who has stolen my sales and also steals the sales of other coworkers. The name of the game is to exceed quota at all cost. I wouldn't charter as a good place to work. The HR department is non existing. Company cut the sales commissions for direct sales with no care for the employees on a moments notice. Company is very over the top about verifying your dependents for benefits to the point of harassment. Feel like a prisoner. It's not a good place to have a career.
Customer Care Billing Representative (Former Employee) – Vancouver, WA – April 22, 2016
Charter Communications is a telecommunications company, and can much be compared to Comcast. They both provide internet, phone and cable service. I worked at one of their call centers for about 6 months, in the customer service department. When first hired you go into a training class, and you are in training for about 5 weeks. There, you learn to answer the phone with a script and you learn about various services that Charter has to offer. Then after 3 weeks you actually practice taking live calls. Of course, the first one call I ever look scary. But after a few days it was a breeze. There is definitely a lot of different reasons a customer may be calling in, so there is a lot of "learn as you go". Overall pretty easy job, all you do is answer phones. You have to have a thick skin, as there are just unbelievably rude/angry people out there that may call you names. However, always remember to try put yourself in their shoes, try your best to help and it's not always your fault. Charter offers really great benefits, they really take care of you and there are plenty of perks to take advantage of.
Workplace environment is friendly, they feed you a lot
Systems Technician (Current Employee) – Madison, WI – April 22, 2016
To Start, I Learn something new everyday. I manage my time very well to provide great service to are customers. Co-workers are always willing to help or just able to answer a question. The hardest part of the job is outages, we have 2 hours to fix them. They can be very complex, so it takes very skilled knowledge of the job. To be able to identify and fix the problem in that time period. The part I enjoy the most is the freedom. Not like most jobs were your inside a office, at a cubical, etc. I get to be outside and work in the environments.
Freedom, 1 hour lunches, charter provides the vehicles
Excellent job if the upper parts of management would get it together.
Direct Sales Representative- Door (Former Employee) – Alexander City, AL – April 19, 2016
Driving from house to house in the workers specified territory and trying to persuade potential buyers to switch from their current cable/internet/phone provider at a better rate. Would have successfully made a better profit margin if the company hadn't made such a bad name in the area. This is due in part to the management structure of the company. Major support from direct superiors but a noticeable lack from the higher ups.
TECH ASSOCIATE (Current Employee) – Bridgeton, MO – April 17, 2016
well organized , professional atmosphere. gives you hands on experience and independence on your job. learned a lot about trouble shooting computers , and phone service, calming down customers, different phone switches, and trouble shooting ways
Account Receivable Clerk/Customer Service (Former Employee) – Missouri – April 15, 2016
*A typical day was answering and helping customers * what I learned was to offer a very professional attitude *Management was always there to help you if you needed help *Co-workers where always helpful and nice workers * The hardest part of the job was going home because I loved helping customers *The most enjoyable part of the job was solving the customers issues so they did not have to call back
hbo/showtime/starz would come and give out prizes for the most sales
Balancing work and school is hard, but not impossible!
Cafe Worker (Former Employee) – Edinboro, PA – April 13, 2016
I worked on campus to make a little extra money. The convenience of the job being close was helpful, but they expected too many hours out of me while I was trying to balance work and being a full time student.
Manager (Current Employee) – Simpsonville, SC – April 9, 2016
Great place to work. I enjoy working for people that recognize my talents and contributions. This is a company that you can grow with. You need to have the determination to do what's right and apply yourself and you will be rewarded.
Broadband Technician II (Former Employee) – Redding, CA – April 9, 2016
The crew was very helpful and someone was always available to answer questions. Advancement was available and obtainable if you did your work and took the time to learn the material needed for advancement. the only part of the job that was not enjoyable was having to fight with the wet cold winters and hot summers while climbing poles and roofs.
Sales Representative (Former Employee) – St. Louis, MO – April 9, 2016
Charter could value their employees more by changing some of the outdated policies and procedures used to gauge performance by the sales representative. They have a very high turnover because criteria and metrics used to gauge performance is archaic.