Charter Communications Employee Reviews in United States

Found 1,228 reviews matching the search
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Zero job work/Life Balance with Advancement only for the chosen ones
Store Associate (Former Employee) –  Plainwell, MIMay 2, 2016
No matter how desperate you are for a job, keep scrolling. There is a zero job/life balance when you work here and they don't care about you as an employee at all. Management knows nothing about anything. You can be a consistent performer but if you don't belong in the right 'clique' they look for reasons to make you miserable daily. And that is just management and work atmosphere. You handle upset customers regularly and yet get reprimanded if you haven't sold them anything and you have a very scripted dialogue you must follow with every customer. You are not allowed to think for yourself and they would love to have robots without minds of their own. Promotions are only for their favorites and not based on your work experience past or present.
Pros
Free cable
Cons
Long hours, soon to be 7 days a week, no appreciation shown by incompetent management
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Door to Door sales, meet new people all the time
Direct Sales Representative (Current Employee) –  Lillington, NCMay 2, 2016
Interesting job, meeting new people and learning different sales techniques to help me reach my selling goals. you work on your own going door to door to try and sell to new customers. Some days are easier than others.
Pros
Health Insurance
Cons
Pay scale
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Productive workplace with game room
Inbound Sales Representative (Current Employee) –  Saint Ann, MOApril 29, 2016
A typical work day here is taking between 20-30 inbound sales calls. Greeting customers and listening to their needs then setting them up with new services.
Pros
Great health care benefits
Cons
Short breaks
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very Positive place
Sales Representative (Current Employee) –  Simpsonville, SCApril 28, 2016
An ambitious, dedicated, professional with knowledge of multi-channel planning, developing marketing strategies, and driving public relations, capable of establishing productive business relationships internally and externally, working cross-functionally, executing department initiatives to achieve immediate and long
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Excellent Career Opportunity
Direct Sales Representative (Current Employee) –  Spartanburg, SCApril 27, 2016
The work-life balance and incredible compensation make this employer a dream to work for. I would recommend Charter to anyone looking to make a career change.
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Direct Sales
Direct Sales Representative (Former Employee) –  Nashville, TNApril 26, 2016
Very unethical sales preactices. I have a coworker who has stolen my sales and also steals the sales of other coworkers. The name of the game is to exceed quota at all cost. I wouldn't charter as a good place to work. The HR department is non existing. Company cut the sales commissions for direct sales with no care for the employees on a moments notice.
Company is very over the top about verifying your dependents for benefits to the point of harassment.
Feel like a prisoner. It's not a good place to have a career.
Pros
Great hours Great income potential
Cons
Unethical Sales Practices. Job Security. Micromanagement.
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Great Experience
Customer Care Billing Representative (Former Employee) –  Vancouver, WAApril 22, 2016
Charter Communications is a telecommunications company, and can much be compared to Comcast. They both provide internet, phone and cable service. I worked at one of their call centers for about 6 months, in the customer service department. When first hired you go into a training class, and you are in training for about 5 weeks. There, you learn to answer the phone with a script and you learn about various services that Charter has to offer. Then after 3 weeks you actually practice taking live calls. Of course, the first one call I ever look scary. But after a few days it was a breeze. There is definitely a lot of different reasons a customer may be calling in, so there is a lot of "learn as you go". Overall pretty easy job, all you do is answer phones. You have to have a thick skin, as there are just unbelievably rude/angry people out there that may call you names. However, always remember to try put yourself in their shoes, try your best to help and it's not always your fault. Charter offers really great benefits, they really take care of you and there are plenty of perks to take advantage of.
Pros
Workplace environment is friendly, they feed you a lot
Cons
stressful job
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Very fast paced work enviroment
Systems Technician (Current Employee) –  Madison, WIApril 22, 2016
To Start, I Learn something new everyday. I manage my time very well to provide great service to are customers. Co-workers are always willing to help or just able to answer a question. The hardest part of the job is outages, we have 2 hours to fix them. They can be very complex, so it takes very skilled knowledge of the job. To be able to identify and fix the problem in that time period. The part I enjoy the most is the freedom. Not like most jobs were your inside a office, at a cubical, etc. I get to be outside and work in the environments.
Pros
Freedom, 1 hour lunches, charter provides the vehicles
Cons
working in poor whether conditions
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Excellent job if the upper parts of management would get it together.
Direct Sales Representative- Door (Former Employee) –  Alexander City, ALApril 19, 2016
Driving from house to house in the workers specified territory and trying to persuade potential buyers to switch from their current cable/internet/phone provider at a better rate. Would have successfully made a better profit margin if the company hadn't made such a bad name in the area. This is due in part to the management structure of the company. Major support from direct superiors but a noticeable lack from the higher ups.
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awesome experience
TECH ASSOCIATE (Current Employee) –  Bridgeton, MOApril 17, 2016
well organized , professional atmosphere. gives you hands on experience and independence on your job. learned a lot about trouble shooting computers , and phone service, calming down customers, different phone switches, and trouble shooting ways
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Productive and fun workplace
Account Receivable Clerk/Customer Service (Former Employee) –  MissouriApril 15, 2016
*A typical day was answering and helping customers * what I learned was to offer a very professional attitude *Management was always there to help you if you needed help *Co-workers where always helpful and nice workers * The hardest part of the job was going home because I loved helping customers *The most enjoyable part of the job was solving the customers issues so they did not have to call back
Pros
hbo/showtime/starz would come and give out prizes for the most sales
Cons
Heathcare
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sales
Sales (Current Employee) –  St. Ann, MOApril 14, 2016
high inbound calls, sales ,placing orders ,collecting payments doing quotes over the phone . Overcoming hesitations , working in a group setting
Pros
great benefits
Cons
high turnover
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Balancing work and school is hard, but not impossible!
Cafe Worker (Former Employee) –  Edinboro, PAApril 13, 2016
I worked on campus to make a little extra money. The convenience of the job being close was helpful, but they expected too many hours out of me while I was trying to balance work and being a full time student.
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telecommunication IT department
Customer Service Rep (Former Employee) –  St. Louis, MOApril 13, 2016
the day was always busy handling the technical issues with customers high speed internet services as well as setting up installation for cable and internet services.
Pros
the benefits
Cons
none really
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a great job to work for
Dispatcher, Cashier (Former Employee) –  Madisonville, KYApril 11, 2016
The company really cared for there people. They would let us cook for us for lunch and breakfast from time to time .If you needed off for family time they would let you.
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Fun work place
High Speed Data Specialist (Former Employee) –  Louisville, KYApril 10, 2016
The people that work here were awesome. So much fun sharing the floor with so many people. Always an interesting day when you clocked in
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decent pay and place to work
Technical Support Specialist (Former Employee) –  Louisville, KYApril 10, 2016
was fun place to work when i first started. Towards the end they focused on sales of useless products to customer. This was a long time ago.
Pros
decent pay
Cons
sales focused towards the end
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Good place to work and grow
Manager (Current Employee) –  Simpsonville, SCApril 9, 2016
Great place to work. I enjoy working for people that recognize my talents and contributions. This is a company that you can grow with. You need to have the determination to do what's right and apply yourself and you will be rewarded.
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Excelent fo rthe technical minded
Broadband Technician II (Former Employee) –  Redding, CAApril 9, 2016
The crew was very helpful and someone was always available to answer questions. Advancement was available and obtainable if you did your work and took the time to learn the material needed for advancement. the only part of the job that was not enjoyable was having to fight with the wet cold winters and hot summers while climbing poles and roofs.
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Excellent place to learn
Sales Representative (Former Employee) –  St. Louis, MOApril 9, 2016
Charter could value their employees more by changing some of the outdated policies and procedures used to gauge performance by the sales representative. They have a very high turnover because criteria and metrics used to gauge performance is archaic.
Pros
Excellent place to learn
Cons
Management out of touch
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Overall rating

3.6
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