Charter Communications is a telecommunications company, and can much be compared to Comcast. They both provide internet, phone and cable service. I worked at one of their call centers for about 6 months, in the customer service department. When first hired you go into a training class, and you are in training for about 5 weeks. There, you learn to answer the phone with a script and you learn about various services that Charter has to offer. Then after 3 weeks you actually practice taking live calls. Of course, the first one call I ever look scary. But after a few days it was a breeze. There is definitely a lot of different reasons a customer may be calling in, so there is a lot of "learn as you go". Overall pretty easy job, all you do is answer phones. You have to have a thick skin, as there are just unbelievably rude/angry people out there that may call you names. However, always remember to try put yourself in their shoes, try your best to help and it's not always your fault. Charter offers really great benefits, they really take care of you and there are plenty of perks to take advantage of.
Workplace environment is friendly, they feed you a lot