Pros: they variety of people you work with, they try to make holidays fun, and try to make little contests to incourage a little healthy competition
Cons: you are timed for everything, if you have to go to the bathroom you have to log out of your system, so that it is timed, you have a "matrix" of numbers that they want you to meet, some are either not important or very hard to meet, but they will still talk to you about it if you do not meet them, the attendance policy makes no sense, they would rather have you come in an hour late then as soon as you can get there, i.e. your car breaks down you find a ride and get there in 15 minutes you get black marked for it, they tell you if you would have waited an hour you wouldn't have been black marked
Go in log onto system and take phone calls related to customer issues, billing, sales and service, technician's schedules.
I learned a lot about the local cable company, the services that they offer, and the systems that they use to help their customers
Not a lot of room for growth
Co-workers varied in personality, most were great to work with
Hardest – more... part of job was having to try and sell more services to a customer who was already having problems with their current services.
Helping people, getting customer's services working and providing great customer service to upset customers and being able to turn their attitude around and gain their trust. Finding them the best rates for the services that they have was always a rewarding feeling as well. – less