This position is responsible for performing all property management functions in regards to a particular property(s).
Essential Duties and Responsibilities (include but are not limited to):
- Ensures that revenue meets or exceeds expenses incurred by assigned properties.
- Manages residency requirements and financial objectives of assigned properties.
- Ensures and maintains adherence to local, state, federal regulations and organizational policies.
- Acts in a firm, fair, concerned, responsive and consistent manner with residents.
- Actively enforces all elements of the lease agreement while managing lease renewal practices according to applicable guidelines inclusive of the eligibility, certification and verification processes.
- Manages the occupancy cycle including timely turnover of vacancies and applicable waiting lists.
- Manages the assigned properties’ social services agencies, if any, recreational activities and other non-shelter services for residents. In addition, partners with the Resident Services Coordinator in providing services to the resident.
- Establishes and maintains a good rapport with the public, fellow employees, residents, landlords and other external agencies.
- Interviews prospective residents, shows available apartment units to applicants and leases units to approved tenants.
- Partners with Admissions, Leasing and Marketing to ensure maximized occupancy.
- Manages recordkeeping and reporting responsibilities in accordance with regulations, ordinances or organizational needs.
- Maintains all resident files per required guidelines.
- Manages the hiring, training and supervision of staff.
- Prepares and monitors daily, weekly, and monthly vacancies and delinquency reports.
- Prepares monthly, quarterly, and annual HUD reports as applicable and assigned.
- Assists management with the development, planning, implementing and maintaining the budget to control the overall financial performance of the property.
- Prepares and submits periodic investor and Board reports.
- Manages and resolves tenant complaints.
- Supervises and assists in timely rent collections, rent postings, bank deposits and financial reporting.
- Manages late notices, legal filings and evictions, as required.
- Performs move-in/out inspections and prepares reports and tenant charges.
- Oversees and coordinates all maintenance work via maintenance staff and vendors.
- Supports the on-going development of residents’ associations and actively participates in resident meetings.
- May be required to perform other related duties as required and/or assigned.
Knowledge, Skills and Abilities:
- Excellent ability to resolve conflicts.
- Strong knowledge of local, state and federal regulations, daily property management operations and the principles, policies and procedures of public housing administration.
- Ability to effectively manage the overall property operations and perform related supervisory, administrative and management duties.
- Outstanding ability to follow, carryout and enforce oral and written instructions, policies, procedures, rules and regulations.
- Proven ability to effectively communicate orally and in writing with employees, customers, vendors, and tenants.
- Ability to respond in a timely manner in the handling of emergencies during working and non-working hours.
- Ability to prioritize maintenance and repair needs.
- Ability to preserve and respect resident/applicant confidentiality.
- Strong organizational and supervisory skills.
- Solid financial acumen and analytical skills.
- Strong knowledge of general office and administrative procedures.
- Ability to prioritize, handle multiple tasks, and meet multiple deadlines.
- Ability to work with minimal supervision in a fast-paced team environment.
- Good knowledge of all office equipment, including a PC, telephone, voice mail system, fax machine, copier, calculator, etc.
- Knowledge of housing management software (Yardi, HAB, etc.) preferred.
Direct/indirect supervisory responsibility.
Minimum Education/Experience Requirements:
Graduation from an accredited college or university with a Bachelor’s Degree in Business Management, Real Estate or a related discipline is mandatory. A minimum of eight (8) years of experience in real estate, property management, or comparable experience is required. Accounting and/or budgeting experience preferred. Also, some experience with automated project management software, as well as supervisory experience is necessary. In addition, within twelve (12) months of assuming the role, the ability to obtain Public Housing Manager (PHM) and Low Income Housing Tax Credit (LIHTC) certifications.
Microsoft Excel, Word and Outlook proficiency. An exam will be administered which will assess competency level in accordance with position description criteria. A current driver’s license and the ability to maintain a current license. Ability to work extended hours, as needed. Pass a pre-employment physical, drug screening, educational background check and criminal investigation.
An equal opportunity employer