Position Summary: This position is responsible for maintaining and enhancing the value of the organization’s real estate for the benefit of the residents/tenants and community while maximizing financial returns. Manages the purchasing, budgeting, marketing and relationships with the community, residents/tenants and vendors for all housing related issues.
Essential Duties and Responsibilities (include but are not limited to):
Assists in determining the processes and measurements for success in performance, including occupancy rate levels, Public Housing Authority Scores (PHAS), resident satisfaction rates and safety and security measures.
Ensures that Property Managers are in compliance with processes and measures for success.
Monitors lease compliance by supervising Property Managers on resident behavior through inspections, review of aged receivable reports, holding formal/informal hearings, promptly attending to resident complaints and following up on resolutions.
Issues eviction notices and testifies on behalf of COC properties in housing court.
Reviews overall unit inspections: move-in, 90-day, move-out and housekeeping. Makes recommendations for improvement.
Keeps up-to-date on federal and state guidelines and regulations. Informs staff of changes to guidelines and revises processes to comply with guideline changes.
Develops operating and capital budgets that reflect financial and resident objectives for operating all residential properties, especially cash flow and leasing strategies.
Prepares monthly operating accounting reports. Assumes accountability for budget administration, operational review, identifying issues and correction actions.
Oversees preparation of all reports, including monthly reports, weekly, delinquency/occupancy, and excess rent bad debt write-off, and expense reports.
Supervises and leads a staff which manages and maintains properties.
Develops marketing initiatives to attract new residents.
Oversees the approval of invoices for goods and services required to maintain properties up to industry standards.
Evaluates and coordinates support services for residents/tenants.
Develops and maintains property vendor relationships.
Establishes and maintains collaborative working relationships with Property Managers, peers and other members of the team.
Required to attend Board Meetings.
May be required to perform other related duties as required and/or assigned.
Knowledge, Skills and Abilities:
Exceptional analytical and strategic skills to plan, organize and control property functions
Superb client-centered, positive and professional attitude
Extensive tactical operation skills to read construction and architectural documents and to develop RFP’s for vendor/leasing property services.
Outstanding ability to effectively communicate orally and in writing with employees, residents and the public.
Solid experience in creating and maintaining budgets.
Outstanding drive to strive for improvements in processes and procedures in order to meet and exceed customer expectations.
Significant ability to set priorities and cope with competing demands.
Significant ability to lead and direct staff in various site offices.
Strong ability to work in an organized and efficient manner with a high level of accuracy, attention to detail and follow through.
Excellent time management and organizational skills.
Minimum Education/Experience Requirements: Graduation from an accredited college or university with a Bachelor’s Degree in business management, public administration or a related discipline. A Master’s Degree is a plus. In addition, a minimum of five (5) years of property management or related experience, with three (3) of those years in a supervisory capacity. Currently PHM certified or be certified within six months of hire/transfer. Hold a Tax Credit Certification or have the ability to be certified within one year of hire/transfer.
Additional Requirements: Microsoft, Word, Excel and Outlook proficiency. An exam may be administered which will assess competency level in accordance with position description criteria. A current driver’s license and the ability to maintain a current license. Pass a pre-employment physical, drug screening, educational background check and criminal investigation.
