Teller (Former Employee) – Portsmouth, OH – April 13, 2016
When I worked for this company, I was a part time teller. I absolutely loved the people I worked with. The company, on the other hand, had it's moments. When you have great co-workers, and your customers become part of your everyday, that can make your work experience bearable and often having an overall sense of belonging. This company wasn't without its downs, but, the pay was great, hours was great, evenings free for family time, holidays off, and awesome co-workers to boot.
Assistant Branch Manager II (Former Employee) – Southfield, MI – August 21, 2015
Company unfortunately didn't work with work life balance, High expectations and not the best incentive programs. Branch Managers were not motivating and experienced to help other employees progress within the company. Very dated for the process and procedures of waiting on customers
Training outside the branch very informative
no work/life balance, high expectations with little pay
Senior Teller (Former Employee) – Detroit, MI – July 30, 2015
I was a senior teller for the now Citizens Bank (formerly Charter One) for 8 years. A typical day was handling customer transactions, answering questions, taking phone calls and sales. I learned quite a bit about bank policies and procedure and why they always need to be reviewed, updated and monitored. I had a lot of responsibilities and as a result I learned a lot more than was necessary for the "typical" teller. Management was okay. My immediate manager was very helpful and encouraging. She would ask each of us to help her perform task so that if we decided to seek a promotion we would be able to say that we had experience with other aspects of the business not just customer service. My co-workers were good people to work with. They were always willing to lend a helping hand if the need arose. The hardest part of the job was obtaining new sales from inside the branch. The most enjoyable part were the variety of customers we saw each day. There was never a day that was "typical". Helping to solve issues no matter how big or small and making the customer happy is always a great thing.
Teller 2 (Former Employee) – Harper Woods, MI – July 10, 2015
TCF at that time had good interest rates so my job was to offer walk in customers our current Certificate of Deposit being able to up sale with another offer at the same time. I learned that you need to know exactly what's in your account to the penny. Management will help you if you want to learn. My co-workers were very professional and friendly. The hardest part of the job is when you first start you must continue to keep up with rules and regulations which change often alone with current offers of products and changing interest rates. You had and hour lunch, and it wasn't a stressfull job.
A typical work day consists of ordering and reviewing title work, appraisals, entering customer information into the system. Communicating with lenders in order to get payoffs from companies in order to close and fund consumer lending loans. I learned what I needed to know in order to get the job done in a timely manner. I knew the process from beginning to end so I sent the loans to the right department to get the closing or funding process completed. Management was good. Co-workers were dedicated and passionate about their jobs. The hardest part about this job was learning people and their different personalities. The most enjoyable part of this job was assisting with the decision making process.
Senior Teller (Current Employee) – Lathrup Village, MI – May 30, 2015
enjoy working with my coworkers but the many changes going on with the company has impacted many employers negatively rather then positively.Many have left the company due to poor salary and being overworked and underpaid. Some including myself feel unappreciated in all the work we have done.
Teller Manager (Former Employee) – Highland Park, MI – May 13, 2015
The hardest part of the job was when we was required to sale bank products and that was also a part of your review. You can't make a person get and maintain bank products. Even if the customer opened a account then closed it or fees was assessed they would not give the teller credit for the account in which I think was horrible because the bank did get money off that account (Fees).
Teller (Former Employee) – Cleveland, OH – April 30, 2015
Just another teller job. Do customer transactions, learn how to run a teller window. They teach you sales and lots of role-playing goes on to help you meet your goals and become more confident when speaking with customers.
Customer Service Representative/Teller (Former Employee) – Detroit, MI – April 15, 2015
Typical day working at the bank is daily transactions and on my feet for 8 hours of the day. I learned many things from the financial side working there rather than being a customer walking into the bank. I learned about check cashing and verification, money orders, investment accounts, etc.
My coworkers were the best part of the job, we all got along and I believe that is very important in a work environment. We worked together as a team to help each other.
Productive, sales oriented, with various testing and compliance with State and Federal laws.
Personal Universal Banker (Current Employee) – Portsmouth, OH – April 12, 2015
My employment with Charter One has enabled me to grow and learn in many ways. The most enjoyable part of my job is being able to help customers achieve their financial goals, by matching them with the right products to succeed. The things that I have learned during my employment with Charter One are that I am adaptable, I am very conscientious of how I approach people, and always hold the best interest of our customers at a high level. My customer service is at and at times above the normal level. I have proactively caught and defused various fraudulent attempts on customers accounts by individuals who were trying to commit fraud. I am very aware of and in tune to my surroundings. I am a team player and always willing to help my coworkers achieve their goals. The friendships that I have attained during my employment will forever be a part of my life whether I remain employed here or not. The bonds that I have formed with this job have been like no other. I have enjoyed my employment here.
Hours of employment, various benefits available, lifetime friendships that I have made both as coworkers, and customers.
little to no lunch breaks, recent changes which have brought on unnecessary stress