Moved up consistently. Biggest downfall is fear of being robbed.
Head Teller (Former Employee) – Rocky River, OH – May 15, 2017
Never happened to me, but the job itself requires good math and money counting skills. Always have to be aware of who is walking in, making eye contact and being alert. Benefits were great, hours were good, and had lots of advancement while I was there.
All customer service and interaction tends to be pleasant and smooth
Fear of being robbed and problems with customer accounts can be stressful
Assistant Branch Manager II (Former Employee) – Southfield, MI – August 21, 2015
Company unfortunately didn't work with work life balance, High expectations and not the best incentive programs. Branch Managers were not motivating and experienced to help other employees progress within the company. Very dated for the process and procedures of waiting on customers
Training outside the branch very informative
no work/life balance, high expectations with little pay
Senior Teller (Former Employee) – Detroit, MI – July 30, 2015
I was a senior teller for the now Citizens Bank (formerly Charter One) for 8 years. A typical day was handling customer transactions, answering questions, taking phone calls and sales. I learned quite a bit about bank policies and procedure and why they always need to be reviewed, updated and monitored. I had a lot of responsibilities and as a result I learned a lot more than was necessary for the "typical" teller. Management was okay. My immediate manager was very helpful and encouraging. She would ask each of us to help her perform task so that if we decided to seek a promotion we would be able to say that we had experience with other aspects of the business not just customer service. My co-workers were good people to work with. They were always willing to lend a helping hand if the need arose. The hardest part of the job was obtaining new sales from inside the branch. The most enjoyable part were the variety of customers we saw each day. There was never a day that was "typical". Helping to solve issues no matter how big or small and making the customer happy is always a great thing.
Teller 2 (Former Employee) – Harper Woods, MI – July 10, 2015
TCF at that time had good interest rates so my job was to offer walk in customers our current Certificate of Deposit being able to up sale with another offer at the same time. I learned that you need to know exactly what's in your account to the penny. Management will help you if you want to learn. My co-workers were very professional and friendly. The hardest part of the job is when you first start you must continue to keep up with rules and regulations which change often alone with current offers of products and changing interest rates. You had and hour lunch, and it wasn't a stressfull job.
A typical work day consists of ordering and reviewing title work, appraisals, entering customer information into the system. Communicating with lenders in order to get payoffs from companies in order to close and fund consumer lending loans. I learned what I needed to know in order to get the job done in a timely manner. I knew the process from beginning to end so I sent the loans to the right department to get the closing or funding process completed. Management was good. Co-workers were dedicated and passionate about their jobs. The hardest part about this job was learning people and their different personalities. The most enjoyable part of this job was assisting with the decision making process.
Senior Teller (Current Employee) – Lathrup Village, MI – May 30, 2015
enjoy working with my coworkers but the many changes going on with the company has impacted many employers negatively rather then positively.Many have left the company due to poor salary and being overworked and underpaid. Some including myself feel unappreciated in all the work we have done.
Teller Manager (Former Employee) – Highland Park, MI – May 13, 2015
The hardest part of the job was when we was required to sale bank products and that was also a part of your review. You can't make a person get and maintain bank products. Even if the customer opened a account then closed it or fees was assessed they would not give the teller credit for the account in which I think was horrible because the bank did get money off that account (Fees).
Teller (Former Employee) – Cleveland, OH – April 30, 2015
Just another teller job. Do customer transactions, learn how to run a teller window. They teach you sales and lots of role-playing goes on to help you meet your goals and become more confident when speaking with customers.