Find companies:
Chase Card Services
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
30 reviews

Chase Card Services Employer Reviews

Company Attributes

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not bad for a call center
Financial Advisor (Former Employee), Springfield, MOJune 8, 2014
Pros: pool table and emp rec room
Cons: call center lazy job fatty job
Ive had call center jobs in the past and they sucked. Chase did a good job making it a fun working environment! I liked it and would probably still be there if I still lived in Missouri.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good Company
Customer Service Rep. (Former Employee), Springfield moMay 6, 2014
Somewhat stressful but overall great. Decent pay have to start on evening shifts.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Change is the name of the game at Chase
Customer Services Support Specialist III (Former Employee), Lake Mary, FLMarch 5, 2014
Pros: great benefits and on site nurse and counsellor
Cons: cardservices call center is high stress and difficult to transfer out of.
Chase is an excellent company to work for. Within five of the six lines of business, there are opportunities to explore your potential. The company policies are designed to support their employees.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
I worked in the Library whie in school
Customer Service Representative (Former Employee), Marietta, GAFebruary 27, 2014
Pros: working while in school
Cons: miss the staff due to moving back home after graduating
Very nice environment, student focused, answered questions students had, answered phone calls, responded to emails, performed daily and monthly inventory, ect.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great call center experience
Customer Service Representative (Former Employee), San Antonio, TXFebruary 4, 2014
Pros: too many to list
Cons: several schedule changes
I loved working with Chase. The company was about it's employees.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good Job
Customer Services Rep/ Collector (Former Employee), Elgin, ILJanuary 29, 2014
Great place to work. They have good hours. Great experience.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
wonderful training and manager support, really enjoy working for Chase
Merchant Disputes Advisor (Current Employee), San Antonio, TXDecember 6, 2013
wonderful training and manager support, really enjoy working for Chase
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun place to work lots of benifits
United Mileage Sales Representative (Former Employee), Springfield, MOOctober 1, 2013
Chase was fun you dealt with customers billing problems, you solved them and then you converted them to sales calls. Chase had a great training program.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
decent
Litigation Support (Former Employee), Elgin, ILAugust 21, 2013
If you are into this kind of job it is ok. I left feeling horrible at the end of the day because so many people wanted to pay but due to the economy they cant
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good Place to work overall
Customer Service Representative (Former Employee), Springfield, MOJuly 18, 2013
Pros: good wage, great benefits ie short term disability
Cons: pressure to have good stats, pressure to sell
I had a love hate relationship with Chase. Overall it was great. The pay was fantastic and the benefits were great. I didn't mind helping customers. The hardest part was the occasional difficult customer and stats. They would always change what their emphasis was on stats that month/week. Most of the time it was handletime or how long your average call – more... was but sometimes it was offer rate (how often you suggested products/services) or survey scores. I did ok overall. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Rewarded for Hard Work
Fraud Risk Operations Analyst (Former Employee), Elgin, ILJune 20, 2013
Pros: lunchroom on site, bonuses, opportunities, overtime
The employer truly believes in rewarding good employees. They give bonuses, special projects, promotions, etc. They are all about coaching, innovation and recognition.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Highly stressful and oppressisve environment
Customer Service Advisor (Former Employee), Lake Mary, FLJune 6, 2013
Pros: decent incentives vacation and benefits
Cons: extremely micro managed environment and high turnover
High stress level. Some managers are not supportive and have no problem throwing team members under the bus. Three different managers in under a year. High turnover. Constantly hiring and firing employees and there is a new training class every month. Good benefits but people are constantly taking leaves due to the high level of stress.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Working with Peers was very beneficial
Team Manager (Current Employee), Elgin, ILMarch 20, 2013
Pros: healthcare benefits
Cons: organizational structure
Managing a team of 15 in the high balance credit card area. In the department I'm in, there's a total of 75 reps managed by 5. Working cohesively together to keep delinquencies from going further past due. Probably the hardest part in all of it was adapting to the constant change of how the department should be run. Basically the organization of the – more... "how to" get to where the department needs to be. The enjoyable part would be working with peers that want to help each other when and where they can. That has been a pleasure to work with on a daily basis. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
I loved my team members..
Customer Support Advisor-Collections Agent (Former Employee), Lake Mary, FLFebruary 13, 2013
Pros: great hours and pay
Cons: unfair double standards
Listen not saying it was horrible but if it wasn't for the awesome team I had it would have been. I love dealing with the customers and helping them but managers and politics did hinder progression.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A great company to work for.
Customer Support Specialist (Current Employee), Elgin, ILJanuary 26, 2013
Pros: great benefits
Cons: n/a
• Provides the highest level of customer service while assisting customers who experience financial difficulty.
• Played a major role in protecting the bank assets and preventing credit losses.
• Build relationships with customers to evaluate their individual situation to help them find the right solution for their account.
• Work with customer to negotiate – more... a payment suitable for both the customer and Chase by evaluating the customer’s financial situation. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Inbound customer service
Customer Service (Former Employee), springfield, moJanuary 24, 2013
Fast paced inbound calls over 200 most days, helping cardholders with everything from history to payments.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
CMS
Customer Service Specialist (Current Employee), Springfield, MONovember 19, 2012
Pros: benefits/pay ; free stuff as "thank yous"
Cons: not enough time off the phones
Telecommunications
Credit card information is learned
Management is usually good, but managers are not consistant
Co-workers are great
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Conditioned call center enviornment
Customer Support Advisor/ Collections Specialist (Former Employee), Elgin, ILNovember 8, 2012
Pros: my own schedule, great people
Cons: sitting all the time, and staring at a computer screen all day
I set my own schedule on a scale of when the best times to reach people would be. Coming into work was almost like coming into my own office, I made my own schedule picked when and how long I would go to lunch within an hour though. Calling the customers, working towards finding solutions to getting them back on track with the bank,
I learned an extreme – more... amount of details regarding the FDCPA, and rules and regulations regarding collections, and working in a large fast paced work enviornment. Overall I would say that the training program was incredible.
Management was great, they didn't micromanage too much but were there to make sure that all your needs were met, and that things were running smoothly.
My Co workers were Great , all very professional,
The hardest part of the job I would say is sitting all day
The most enjoyable part of the job I would say would have been meeting new people all the time, and helping people get back on track with there financial situations – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fast paced environment
Customer Service Manager (Current Employee), Elgin, ILSeptember 4, 2012
Pros: day shift, benefits
Cons: working every weekend, vacation time is not available for days needed.
Beginning my day every morning, I update my voice mail with today's date, the time I will be in the office and how they can further contact me. I bring up my Excel sheet that has all of my clients to call. Go through e-mails. And update any information that is needed. As I am beginning I like to go through my spreadsheet to see who I have to call back – more... for that day and what time. Usually it is also in my Outlook Calendar. I've learned quite a bit from working at Chase, how to further interact with people. More about my own job. Different intakes on how to further improve myself. I love working with the people around me, they're all up beat and friendly, who I am always willing to help out. I'd say the hardest part of my job, is fully explaining how things are handled, processed, and perceived. Especially when something is out of my reach of access. The most enjoyable part of my job is getting to work with my customers on a daily basis. I can build that one off relationship with them to really understand their situation, and how I can fully help them. It makes me appreciate my job that much more when I know I've done everything I can to help them out. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fast paced environment
Assistant Program Manager (Former Employee), Wilmington, DEAugust 15, 2012
Pros: obtaining others perspective
Cons: too many meetings and little time to finish work
Managed various project across for the Hispanic initiative, managed translation as well as the outside legal vendor.