Pros: great atmosphere, excellent benefits, comparable pay rates were definitey a plus, being able to work overtime at my leisure
Cons: choosing what guidelines certain disputes fell under had to be exact or may have been rejected.
Customer credit card disputes would be queued up and my functions was to do whatever necessary in order to resolve the customers main issue which was anything from requesting transaction receipts to prove a charge, making sure a customer wasn't double billed or charged for services they didn't receive down to verifying the charge even belonged on the – more... correct customers card. The research we performed was mainly information and guidelines set by VISA and MasterCard so frequent contact with those companies and various 3rd party merchants was required on a regular basis. Co-workers and Management were great and everyone was trained in their functions with follow up training on a regular basis. Although it was a fairly large department with many employees, everyone was very friendly and eager to help at anytime. Reviewing all of the guidelines set in place by VISA and MC then matching which one the dispute fell under could be a challenge depending on the situation. – less