CSR - Customer Service Representative (Current Employee) – North Myrtle Beach, SC – November 16, 2017
This new sales culture kick they are on is horrible. Too many conference calls,emails and actually require employees to role play on this. Need to have a photographic memory because if you can't quote what they want to hear, you are gone. Taking this way too far. They expect all of this along with normal work day. Can't do normal work because of being on conference calls or doing classes for this sales culture. They say there is opportunity for advancement in ads for open positions, do no fall for this, it is strait up a lie. They do not promote from within, they look to outside sources. Hours are depending on customers/accounts and not dependable. Just recently dropped CSR's hours to 22 hours a week. Lost a lot of good employees because of that. This company does not take care of its employees, they expect way too much and not enough pay or hours to help compensate.
benefits such as vision, dental; work environment and wonderful co-workers
sales culture environment, too many conference calls to be able to get work done, hours not dependable
Customer Service Representative (Former Employee) – Detroit, MI – November 15, 2017
Assisting customers daily by doing loans up to 30 to 50 transactions daily. The hardest is when customers get frustrated and can't pay their loans and trying to get them in to make some type of payment but most of the time it was good when I can help and get them a great payment plan.