Store Manager (Former Employee) – Los Angeles – December 11, 2013
I gave 6 years of my life to this organization. I learned to how to interact with many people on a one-on-one basis. My management skills improved. I was able to out perform other stores on key performance indicators (buy back percentage, debt, and growth), however Check N Go is greedy! you will have to give 100,000,000. percent in every category to be successful.
Hardest Part: You'll never please upper management. You'll deal with favoritism, sexual harassment , (The District Managers often sleep around with the CSRS) and there are always safety concerns.
Stores always robbed, employees tied up, employees have been killed, but the company will not install bullet proof glass for protection.
Unrealistic goals & lousy bonuses: When I first arrived, the metrics to bonus were realistic,achievable and worthwhile. Today. Its hard to motivate a CSR when the company doesn't compensate the customer service representative's hard work. By the way, the bonuses were $500 and up every month. I received $500 just to work for the company. Its hard to stay motivated when the company SHOWS you they don't care.
Enjoyable Part: You will be become a financial bartender: You will get to know people, and they will you everything. Network, Network Network.
Customer Service Representative/Cashier (Former Employee) – Bonham, TX – May 11, 2017
I enjoyed working here. The only problem is staff is always short handed. If one person calls in then you are in a tough position. This was a pretty easy job. Very quiet and and management was always supportive. This is a great starter job or a job for supplemental income.
Customer Service Representative (Former Employee) – San Antonio, TX – May 2, 2017
When you 1st start its alot to take in if you are not use to working in store. Learned how to open and close a store . Training mamager was great! Work was ver chill and great if you dont have little kids in school. Housr cant comeplain.
Customer Service Representative (Current Employee) – Houston, TX – April 27, 2017
I started working for Check N Go in October of 2016 and I am already looking for another job. This company is VERY unethical and quite honestly full of it. They will tell you one thing and do another the DDO I am working under would lie constantly and knows less about the company than I do. When I was hired I was told I would receive a bonus if my store hit our target but we exceeded that a few times and still have not received anything. This would be an great job for someone who doesn't mind not being compensated for the work they are putting in.
Can be flexible with your schedule if you ask for time off in advance
CSR's and managers do the exact same work but CSR's get paid substantially lower, DDO doesn't know what she's doing.
Customer Service Representative (Current Employee) – Madera, CA – April 25, 2017
Great company to work for if your into helping out your community and people around you. Typical day at work consists of answering phones, customer service, helping customers out with their loans, taking payments, and cash handling.
store manager (Former Employee) – Joliet, IL – April 19, 2017
I enjoyed working with the public.Check N Go was a very fast paced location.Multi-tasking was used to take care of business in a timely manner.I have learned alot about western union and processing payments over the phone.Developing a great rapport with my customers helped to be able to understand their needs and grow my customer base with referrals.
Meeting new people and helping to work out their finances.
Customer Service Representative (Former Employee) – Port Huron, MI – April 6, 2017
Typical work day included greeting customers, producing payday loans, cashing checks, bill pay, organizing folders,and doing paperwork. Overall a wonderful company that works as a team to achieve the same goal which would be to assist the customer in every way possible we are able to.
Store Manager (Former Employee) – Winfield, KS – March 28, 2017
Job sounds amazing and comes with good benefits and perks so to speak. However the turn over is extremely high. Store managers get 40 hours a week CSR's get 19 hours a week. Manager spends the majority of the work week alone without the other employee because of the part time hours being set at 19. District managers have a high turn over and constantly change hands which makes the store managers job more difficult knowing who to report to. Every year or two there is a witch hunt so to speak and anyone who did not sell out another employee or asked for a better yearly raise will be terminated for some reason or another with in 6 months.
no breaks for the entire 9 hour shift, work solo more often that have help, corporate not easy to please
Customer Service Representative (Former Employee) – Albuquerque, New Mexico – March 27, 2017
Overall my experience working at check n go was great. I did learn a lot in the short time there. Sometimes it was a lot to handle but with more time I am sure I would have got a better hold on things.