Store Manage (Former Employee) – Centreville, VA – March 13, 2015
I enjoyed working here because of my customers. I learned a lot about my customers and really cared for them. My district manager was a little tough. As a center manager you have to meet a quota and if you don't you will be terminated. Unfortunately you don't really have control on who gets the loan but it is your responsibility to get them to come back in and pay. I am a very sweet spirited individual and for me to be mean to someone to make them come back in and pay was the hardest part of the job for me.
Horrible place to work. Bad management and bad treatment
Customer Service Representative (Current Employee) – Warsaw, IN – March 18, 2018
They have no trust in their employees, they make things overly complicated and make us do things that are just a waste of time, the amount of paper they waste in a day is just horrible, you get little to no breaks unless you’re a manager. If you work by yourself then you don’t get a break at all during the 9-hour work day. The pay is low and you can get small raises 3 times by doing some training programs on the computer but it takes them months to approve one raise, and once you get to the bird raise then that’s all you can get. The district managers aren’t great, they only care about the money and not the customers themselves since they benfit from anything the store does good money-wise and the employees do not. Do not work for this company, do not. It’ll tear you down, there are no benefits to working there.
Little to no breaks, low pay, bad management, constantly being watched on camera, no trust in employees
Assistant Manager (Former Employee) – Alabama – March 16, 2018
I would say this job is okay at best. Pay is awful. Don’t even think about getting a raise either, because those are on lock down so that the owner of the company can get a new fireplace for his atrocious Christmas card.
Easy most days
Long days, they will make you work late with hardly any notice
Test subject 11815 (Former Employee) – United states – March 12, 2018
Worked in IT was told I was going to be getting a review after 90 days , it was a lie. Supposedly recently there was a salary freeze until 2019 to every department in the office, I guess so the big wigs can keep making Ferrari payments. If you work in corporate office be prepared to look behind your shoulder no mater what you do. No matter how friendly anyone seems they will do whatever it takes to stab you in the back. No one is trust worthy, you are being listened to from the time you get in till the time you get out. My boss was one of the best bosses I’ve ever had, and I met maybe one or two cool guys. They laid “6” of us off, but kept most of the people who can’t count to ten. Mind boggling, taking the old saying not what you know who you know to a new level. You can’t expect an employee to give 100% when there is absolutely no opportunity for advancement no raise or shift change. Some days I would come in and be told about changes to procedures that happened weeks ago. There is a click. If you get hired on , don’t do anything but answer calls and send tickets up. You’ll get dayshift and you’ll never be let go.
Hour lunch, Some people you talk to on the phone are really smart and awesome
Backstabbing scum, Horrific upper management, No current technology being used (all windows xp)
Manager (Former Employee) – Simpsonville, SC – February 27, 2018
They will work you to death. They train you one way nd then it's not the right way. I worked there for 7 months by myself. 6 days a week open to close. They tell you salary and the hourly pay doesn't add up to the salary. If you have a family emergency and have to leave consider yourself fired. They do not care about the employees just the money. It's ok if you don't have family or a life. But trust me 9.25 to 10.25 for Managment isn't worth it. Oh and no raises for managers. Csr can get three .25 raise.
STORE MANAGER (Current Employee) – Clinton, IA – February 21, 2018
Making calls, selling loans, buying loans, and handling large amounts of money.
I learned how to do loans, and all of the legal agreements behind them.
The regional trainer was very good at teaching me, but when I arrived at my store - the managers that were there to finish my training lacked on helping me learn.
Regrettably I was not told about everything the job entailed, I did not know I would be working alone six days a week. I was the only employee of the location. The managers that were there from other locations started to train me in different ways not by the book; which made it hard for me do the job expected.
I don't believe I have worked there long enough to have gotten a chance to enjoy it, but with the experience this last few weeks I don't believe this job is for me.
pays for training expenses, paid breaks, good pay, insurance
Customer Service Representative (Former Employee) – Lafayette, LA – February 16, 2018
i worked in the lake charles location on rees street and i felt like the store manager did nothing but take advantage and use me poor management no work life balance waste of time only worked there because i needed a job
Center Manager (Former Employee) – Hamilton, AL – February 13, 2018
This place is awful. You will work your butt off and never get raises. If you bonus, they will cheat you out of it any way possible. No training what so ever. I had zero experience and was given the keys to my own store within 2 weeks and didnt even have an assistant manager there with me. It's pure chaos.
Customer Service Representative (Former Employee) – TN – February 12, 2018
When I first started I thought it was the best job ever. Management & supervisor was AMAZING. After I was moved to a different position I dealt with bullying and belittled. My coworkers were not allowed to train me. I was experiencing health issues due to stress. After being bullied, belittled and was not properly trained for position I was let go.
We were fed sometimes.
Horrible management! A dark place to work! Would not recommed to anyone!
Customer Service Representative (Former Employee) – Missouri – February 1, 2018
Upper management are awful. Underpayed, overworked, and treated poorly. Don't work here. Turnover is high and they'll move you everywhere they can. And on top of that whenever you put your foot down they'll fire you for completely BS reasons.
Customer Service Representative (Former Employee) – Safford, AZ – January 26, 2018
A typical day is preforming courtesy calls to all customers, documenting all calls and responses. Evaluating vehicle's on new customers to determine is they qualify for a loan. Inputting all information in the computer for customers to qualify them for a loan. If the customer is qualified we then go threw the proper paperwork and ensure all papers are signed and documented. There where typically three to four employees working at a time, which made the working environment very friendly and easy going.
Customer Service Representative (Former Employee) – Opelika, AL – January 16, 2018
Payday loan companies are a ripoff, people are going broke because they come to get just a little money to help them out of a jam but because of the cost of living and the expensive fees they never are able to get out, they just have to renew the loan every other week and get stuck blowing money for extensive periods of time
Manager (Former Employee) – California – January 12, 2018
I started as a part timer and after 3 years I made manager,after watching 4 other manager quit my store. I never understood why till I was put in the position. I went from working 8 hours a day to 10 with only 30 mins for lunch, and at one point I worked 2 months 6,12 hours days alone with no help. Come to find out I was only paid for 10 hours. My only day off was Sunday lol and we’re closed on Sunday. The training is a joke it’s done by the manager and on the computer if you don’t need the computer for customers. My only enjoyment was my coworkers and customers. No time for real life and fun. Always at work.
Lack of pay raises and training.no time for real life.
I was responsible for opening and closing of the center, scheduling my emplyees, cleanest of the center and collections, scheduling outside marketing, training of new employees, and traveling to other center to help out.