Chicos salary is less than most customer service phone representatives
CUSTOMER SERVICE PHONE ASSOCIATE Chico's FAS (Current Employee) – Winder, GA – October 17, 2017
The pay includes bonuses however associates are divided up supposedly by percentage so that associates who meet metrix are the ones who get all sales calls, while associates who do not meet the top twenty get all customer service calls. This has divided the team spirit that Chicos supposedly encourages in the company. This does not give the associates who take customer service any chance of getting on the top 20. This is the typical day at work. I have learned many new things about selling clothing, accessories and shoes. The hardest part of the job is how associates are critiqued on phone calls as not everyone says the same exact things. The company has a script they want everyone to say the exact same thing. The most enjoyable part is receiving calls from customers who appreciate you for a good job done!