Pros: we provided a concierge to the units, which addressed supply needs in real time.
Cons: planning: operational plans were followed through as formulated, which would have address the service level agreements issues.
- A typical day at work consist of reassuring that we have appropriate staffing levels, unit checks, inventory checks, making sure inventory control systems are operational, addressing customer complaints/issues, shift reports, addressing employee issues, shift hand-off's to oncoming management, shipping and receiving inventory, quality control checks, staff meetings with unit charge staff.
- I've learned how to manage staff in a fast paced, evolving environment.
- Due to consistent management changes, I've learned to be more knowledgeable manager by learning all aspects of inventory management to ensure the continuance of operational production.
- As the longest standing manager in my position, I've trained most of my cohorts in the operational practices of the facilities and lamented the expectations of the customer. This has proved to valuable in ensuring operational continuity.
- The hardest part of the job was adjusting to the standards of the constant management changes. We were never able to follow through with operational models we established under the last manager after months of research and revision. Each managers vision of the department was different, but before we could see the effects of the operational changes we implemented, we were changing models again.
- The most enjoyable part of the job was seeing the satisfaction of the customers we assisted. The staff appreciated our dedication to our mission and the patients care were the ultimate results of our efforts.