The Director of Residential Services is responsible for implementing the operation and administration of the practices and policies of the Children’s Receiving Home programs as established by the CEO and Board of Directors. Under direction of the CEO, the Director will provide leadership, guidance and oversight the residential program. This will include planning, organizing, coordinating, supervising and reviewing the work of assigned professional, residential and administrative staff. The Director will also establish and implement operational processes, methods and procedures in support of CRH programs.
- Acts as the Community Care Licensing’s Group Home Administrator for the facility and ensure compliance with licensing regulations.
- Provides leadership role in administering, managing, coordinating, maintaining and consulting on all programs and services within the residential services division.
- In collaboration with the Director of Clinical Services, develops division goals and objectives and ensure program objectives are in alignment with agency strategic plan.
- Participates in all division services contract negotiations.
- Develops and implements administrative policies for the division.
- Assists the Director of Clinical Services to manage all programs and services within the definitions, objectives, guidelines and budgets as set forth in all proposals and contracts to the funding agents, and the policies and procedures of the Children’s Receiving Home.
- Implements assigned program consistent with the over-all agency treatment philosophy and within professional perimeters for best practices.
- Plans, organizes, manages, and coordinates the operational and administrative activities in support of the assigned programs.
- Participates in the development and implementation of the assigned program’s mission, goals, and objectives.
- Reviews and evaluates operations and activities of assigned program on a continual basis.
Personnel and Quality Management
- Supervises and supports the residential program staff.
- Oversees and participates in the interviewing and hiring process, ensuring compliance with all agency and regulatory policies, practices and laws.
- Responsible for the collection, review, approval and submission of direct reports’ timesheets. Ensure Supervisors adhere to agency timeframes, policies and procedures with regard to timesheets.
- Assists staff with identification of individual skill or knowledge deficits and facilitate availability of learning opportunities and develop and administer a plan for development.
- Oversees staff, providing the necessary and appropriate counseling or disciplinary action in accordance with agency policies, consulting with the Human Resources Manager when major disciplinary action is needed.
- Adheres to policies, procedures and regulations of the Children’s Receiving Home.
- Ensures orientation and training for new staff and subsequently ensure staff are enrolled in and/or have completed required training.
- Ensures completion and routing of all required original personnel and training forms and records to the Human Resources and Training Departments respectively.
- Conducts timely performance evaluations for direct reports as well as monitoring timeliness of all performance evaluations.
- Participates in Agency-wide quality management efforts and planning.
- Models, and supports the principles and practices of quality management.
- Creates and maintains a focus on outcomes for assigned program.
- Approves all requests for payments including regular vendor invoices and major expenditure requests for all areas of responsibility.
- Responsible for maintaining cost control activities to stay on target with annual budget. Receive monthly departmental financial reports and prepare corrective action plan for any major variances. Attend regular financial reporting meetings to review budget vs. actual results.
- Ensures staff engagement with families and children in a manner that respects ethnic and cultural practices/customs/and differences. Utilizes a strength based approach when engaging
Bachelor’s Degree in Social Work, Psychology, Counseling or related field is required.
Masters degree or doctoral degree in psychology, social work, or child development is preferred.
Two (2) years experience in a residential setting working with children is required. Group Home Administrator certification is required.
Three (3) years experience as a manager or director in a clinical or residential setting is required.
Licenses, Certifications, Registrations:
Must possess a valid California Driver’s License, a reliable automobile, and auto insurance. Must be at least 21 years of age.
Must receive and pass the First Aid, CPR and Therapeutic Crisis Intervention (TCI) courses offered through the Children’s Receiving Home within the first three months of employment. Must obtain Group Home Administrators Certificate within the first six months of employment.