Performs administrative activities in support of Human Resources functions
Answer customer requests by accessing information in multiple knowledgebase systems
Resolve customer requests/issues by researching and taking additional steps as required
Partners with Lead, Managers, Payroll, HR Business Partners, and other stakeholders for timely resolution
Document customer issues, research and actions taken into the case management system
Process transactions by collecting required information or backup documentation & data entry
Perform back-office transaction processing (non-phone work) in support of HR functions.