A typical work day was 20-30 calls for support along with another 20-30 actual tickets e-mailed in from clients with various problems.
I.T. as a whole works as a team. From a management stand point, there is no real direction or procedure. The I.T. team is consistently "band-aiding" issues instead of repairing the root cause.
That being said, it is not really anyone 's fault. To repair the entire network, the system would have to be taken down and rebuilt or another system would have to be created in parallel and then that system placed in production.
That has been brought up, but the key hold back is cost. This is the most frustrating part of the job. Management wants everything repaired and running smoothly now. But, when we present the most viable solution they want a more cost effective solution.
The most enjoyable part of working there is that the IT. team as a whole gets along great. Information is shared and each person has the opportunity to learn something new.