Choice Hotels International Employer Reviews

Choice Hotels adds steady value and operates as such. The company has clearly defined its space and is a rewarding place to work.

The company decided to cut the whole department I worked in, to be replaced by out sourcing from a different country. Fortunately, I had already left, but there were people there for several years and more that did not get a notice or anything. The management department all were let go as well and walked out on the same day that they switched to out – more... of country help. They used the managers and lead them to believe they would be safe if they continued to work while the department was being cut down. Once it was cut down, they were all surprised as they had people ready to walk them out after a meeting to let them know that the company changed their mind on keeping them. Summed up my whole 4.5 years there. I was smart and left a few months before this, but those who stayed were all put out at the same time, so all had to try and fight for the same jobs that were out there. – less

• Answered the Customer Service Hotline on a Tier 2 level consisting of over 400 remote & local clients to support Windows 7/XP & OSX operating systems, Citrix, Microsoft Office 2010 - 2007, Office 2011, 2004 & X for Macs / Corel Word Perfect 2000, Sales Logix, Act 2005, Microsoft CRM Dynamics, Smart Phones with Exchange email, Internet Browsers configuration, – more... proprietary programs, wireless & cisco anyconnect vpn issues with Corporate and remote users.
• Working closely with Telecomm to Setup / Troubleshoot Headsets, Cisco IP Phone / Video Conferences using Life Size, and Webinars.
• Mass deploying images using Ghost multicast and SCCM technology and Hard Drive Encryption.
• Working closely with People Soft Financials Admins / Programmers and Oracle 11 DBA to resolve People Soft Issues.
• Working closely with network administrators and Corporate Service Desk to resolve client issues in a timely manner.
• Verified client information, Creating / Updating / Closing work request from a detailed description of computer problem using Maximo Service Desk tracking system.
• Troubleshoot and configured Software / Hardware of various Dell/ MAC PowerBooks Laptops / Desktops models with various peripherals and network printers and also ensured a proper LAN / Exchange Email access by remote or local usage using Dial UP or Wireless and VPN connections.
• These technical problems were resolved using the following methods: over the phone, remote control program, or on a one on one basis with desk side support

My coworkers are fine. – less

This was a good job outsourced when Choice Hotels sought the assistance of a 3rd party company to manage our call center needs.

The worst part of the job was answering the same questions over and over, compensated by the best part of the job when I could provide meaningful assistance to a valued travel club member.

Not a bad place to work.

Very faced paced office with the annual convention and franchisee needs driving the pace.

The Call Center runs 24/7. You'll be scheduled based on the needs of the company, not based on your needs. If you want to go to church on Sunday, your only option is to work a late shift every day. Otherwise, you're going to work on Sunday morning.

If you need an individual day off, however, it's pretty easy to get one every few weeks. You can also – more... take extended vacations by trading away some of your shifts while you're away.

The health insurance at this company is better than any other health insurance I've seen. If this is a reason for you to work, then work here. – less

I have enjoyed working here for the past 5 years. I enjoyed assisting guests and hotels in many differing aspects of my job.

Work was a good atmosphere. Everyone was helpful. i learned great customer service skills and how to deal with problems as soon as the occured.

Nothing much to say, Choice became one of a plethora of companies to outsource.. not a good company to work for

Researched accounts, answered questions, and worked with new customers. Successfully pacified hostile or
antagonistic callers and negotiated a mutually agreeable solution by patiently providing alternatives to reconcile the
customer's needs with the company's objectives.

Total customer service. On phones 8 hours a day helping customers with issues. You have a lot of flexibility to make your customers happy. Enjoy talking to people

Spent 8 hours per day on phones answering customer complaints and working to resolve customer issues.
Learned effective procedures to satisfy guests without giving them anything.
Management in this company is very inconsistent, and favor is granted on likeability not work ethic.
Most of the co-workers in this company are hard working individuals with – more... great attitudes toward each other.
The hardest part of this job is to keep up with the company's changing attitude of what is "correct" customer service.
I most enjoyed actually being able to help the customers in a way that was pleasing to them and being able to give them what they had honestly earned in the way of incentives – less

It used to have a strong sense of community...not so much anymore. The location is good and there are good people that still work there, but the senior management can leave a bit to be desired.

The most enjoyable part of my job is the ability to help others.

love helping and working there... i did alot of maintaines work..

Great team, great company that is very much customer service based!

I truly enjoyed working at Choice - learned a lot at this company and collaborated with friendly and diverse teams. Choice is environmentally conscious (telecommuting privileges, recycling, carpool incentives) and contributes to its community.

Great Company to work for. Too bad the mortgage banking industry bottom fell out otherwise I'd still be there.

This is a awesome place to work. They go above and beond to work with you for attending college classes. They offer health and wellness opportunities. There is room to move up in company.

Interagire con un ambiente multiculturale ed internazionale