Opened new store locations and assisted in recruiting and training new Store Managers and staff.Design and
implemented customer satisfaction metrics. Reorganized the sales floor to meet company demands. Determined staff
promotions and demotions, and terminated employees when necessary. Fulfilled customer shipping needs using UPS
and USPS methods. Trained all new managers on store procedures and policies. Wrote order supply requests to
replenish merchandise. Analyzed marketing information and translated it into strategic plans. Completed weekly
schedules according to payroll policies. Maintained daily record of all transactions. Trained staff to deliver outstanding
customer service.Addressed and corrected sales staff communication issues in a tactful and effective manner.
Contributed to merchandising ideas at team sale meetings. Worked closely with distributors to formulate the best cost
structure while building a store brand. Addressed customer inquiries and resolved complaints.