GUEST SERVICES TEAM MEMBER SUPERVISOR
Chopra Center for Wellbeing - Carlsbad, CA

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Do you want to be part of our team of superstars who make a difference in the lives of others? The Chopra Center is currently seeking a Guest Services Supervisor.

The Chopra Center for Wellbeing, located in beautiful Carlsbad, CA is a nurturing place where visitors from around the world come to experience healing and transformation. We are a leading source for learning meditation, yoga, and the ancient wisdom of Ayurveda. We offer a wide variety of programs in stress release, mind-body medicine, emotional healing, self-empowerment, personal development and life transformation. The Chopra Center is a 2013 Medallion Award Winner of the San Diego Society for Human Resource Management (SHRM) Workplace Excellence program.

The Guest Services Supervisor will report to the Operations Manager, and will be responsible for all managerial duties as well as duties performed by Guest Services Team Members. The ideal candidate must have strong leadership abilities, a high attention to detail, and must be able to work within a fast paced, multifaceted environment.

Key Responsibilities as Guest Services Supervisor:

  • Oversee all Guest Services team members
  • Facilitate performance reviews, counsel team members, and document all incidents
  • Oversee hiring, firing, and training of team members
  • Develop, write, and update protocols and procedures
  • Prepare and lead monthly staff meetings
  • Prepare weekly staff schedules
  • Submit all payroll items to Accounting
  • Work closely with Perfect Health Program Manager to develop distribution of Program duties
  • Work closely with Operations Manager and Retail Supervisor to schedule staff trainings
  • Coordinate with IT when integrating new systems

Key Responsibilities as Guest Services Team Member:

  • Greet/assist/check-in Center program participants, yoga students, spa guests and all other guests
  • Answer and direct phone calls
  • Maintain proficiency in spa booking software, point-of-sale software and Outlook
  • Collect and distribute mail throughout Center
  • Prepare schedules and welcome kits for all our Center program guests
  • Maintain thorough working knowledge of all available spa services and product lines
  • Book and schedule spa services for all call-in and walk-in guests
  • Prepare for next day's spa schedule -- develop spa guest list, set/check treatment locations, confirm all guest requests and preferences are accommodated
  • Operate cash registers
  • Organize/Restock products and marketing materials
  • Unload/Organize product shipments from warehouse
  • Maintain cleanliness/warmth of Center throughout the day (and any other designated Chopra spaces)

Desired Skills and Experience:

  • 3+ years of managerial experience
  • Strong leadership abilities and conscious communication skills
  • Ability to maintain a high level of organization and follow-through
  • Highly collaborative and team-oriented
  • Strong ability to multi-task and self-prioritize
  • Highly flexible, with ability to shift gears on short notice
  • Excellent customer service skills (friendly, courteous and helpful)
  • Flexible schedule that includes weekends
  • Basic computer and keyboarding skills
  • Ability to calculate figures and amounts
  • Familiarity with meditation, health and wellness, and spiritual philosophy concepts

BENEFITS

  • Great health insurance package
  • 401K plan
  • Access to acupuncture and chiropractic services, yoga, meditation, etc.
  • Access to our seminars and trainings

SALARY
$35K plus monthly bonuses

If you would like to be considered for this opportunity, please email your resume AND unique cover letter explaining why you are our ideal candidate. The subject line of your email must say: “I Am Your New Guest Services Supervisor.”

Due to the high volume of resumes we receive, please note that we will only be contacting those we feel best meet the qualifications of this position.


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About this company
The Chopra Center for Wellbeing, located in beautiful Carlsbad, CA is a nurturing place where visitors from around the world come to...