Pros: being honest
Cons: some owner's are profit driven
Christian Brothers is a great company to work for and get quality work performed but if they get an “F” in any area its in 2 areas. 1) Owner’s are pressured to attain a certain (high) profit percentage and total sales to win “Awards” at the yearly owner’s meeting, 2) The Home Office fails to regularly “go into the field” and visit all the stores, old and new, to insure policies are being adhered to. Some store owners take it on themselves to be open on Saturdays (contrary to Mark Carr’s statement on the CBAC web site M-F, 7-6.) and open their stores 6 days a week. Others change the pay policy for service managers/writers from salaried to commission or smaller salary plus commission in order to increase profit and minimize losses on slow months. Greed causes this! A commissioned employee must “sell” to make money. A Salaried employee looks after the customer’s interest first and makes the customer happy. Some owners insist on higher gross profit percentages well in excess of 60%. Some store owners cut the paid labor hours back on the technicians but still charge the customer the higher amount to increase the shop’s profit while stealing from their mechanics.
In the beginning, 1982,
Mark Carr (the CEO, President and owner of store #1, never wanted his shop managed this way. His beliefs were M-F, 7-6, Saturday for the family and Sunday for God. The customer was to leave the store happy, always. As Mark’s company has grown immensely, many stores are left to fend for themselves and others take advantage of the lack of supervision and charge more than they should.
The owner/CEO/President Mark Carr is a fine, honest, Christian man, but his personal reach is not long enough to hug all the store owners or set straight the lost sheep. He needs better sheep dogs.