April 19, 2012
Thank you for bringing this concern to our attention. It is very important to us that our employees feel valued and respected, and the issue you mentioned is currently being addressed. It is our practice to take shift requests from the various CLC communities two weeks in advance and then begin filling the shifts. Being a float pool, we also receive many last minute requests which cannot be scheduled in advance. I apologize if you were not informed in a timely manner of your scheduled shifts and if the communication was inappropriate; neither of these approaches supports the mission of our organization.