Dishonest company. Middleboro, MA Call Center/Chat positions
Pros: 20% off in store purchases at BedBath Beyond, Christmas Tree Shops, BuyBuyBaby and Harmon.
Cons: Expensive Health insurance deductibles, micromanaged environment, misleading job positions.
They will hire for web/chat customer service from 3pm-12am with a 1 hour lunch and during the interview advise you that you may SOMETIMES help the call center.
When you show up for training it's FOR a call center position with a flex shift from either 3:00pm-11:30pm or 3:30pm-12am that changes weekly and you only get a 30 minute lunch and one 15 minute break.
They will tell you that you may go to chat EVENTUALLY once you learn the systems, but other seasoned representatives are also interested.
Training is part time 30 hours, even if you are hired for a full time position.
You have to get to work early and log into the computers PRIOR to your shift to 'clock in'. If you are late clocking in for your shift you get HALF a point. If you call out sick you get 1 point.
After 3 points accumulated you are terminated.
You are micromanaged every minute of the day. Be prepared to be asked "what are you doing?" if you are not on a phone call, including trying to do follow up work that they do not allocate time for. You are supposed to fit them in between calls, but your calls are typically back to back.