Support Analyst - Data Analytics
Chrome River - Los Angeles, CA

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Join our exciting Support team as a Data Support Analyst for our online expense reporting and invoice management service. As part of the Support team, you will be responsible for assuring the quality of Chrome River's customer-facing applications. This role includes the opportunity to work with customers using the Chrome River Analytics module.

Key Responsibilities

Become a subject matter expert on the Chrome River Analytics reporting module
Work with customers to gather requirements and build Analytics reports
Work with customers to troubleshoot and resolve system issues
Use issue tracking systems such as Jira and Zendesk
Create requirements for new reporting enhancements
Work with QA team members, software developers, and system and database administrators to trouble-shoot in the multiple environments. This may include trouble-shooting database issues using SQL queries, reviewing web server and application server logs, etc.

Required Background and Skills

  • Completed Bachelor's degree or proven experience
  • Excellent verbal and written communications skills
  • Team player who does not need extensive supervision
  • Ability to work constructively with QA and engineers towards a common goal
  • Must have strong SQL skills
  • Understanding of relational database structure
  • Experience working with customers via telephone and email
  • Must be located or relocating too Los Angeles, California to apply
  • No contract companies, this is for a individual application only
  • US citizen / Green card

Desired Skills

  • Knowledge of enterprise-level financial applications
  • Experience with report writing
  • Background in data analytics
  • Programming skills are a plus

Job Perks

2 Weeks' Vacation and Sick time
Health insurance, Dental, Vision
401k, Flexible Spending Benefits,
Annual Performance Review
Free Fully stocked vending machine, Soft Drinks, Ping Pong Table, xbox
Waffle wednesdays

Walking distance
LACMA, Starbucks, Pete’s coffee, Coffee bean, Black dog coffee
Marie Calendars, Baja fresh, Johnnies pizza, Mixt greens, The Counter
Ralph's, Office depot, Rite aid, Five guys, Einstein bagels, Ono Hawaiian BBQ,
Starfish sushi, Chipotle, A-list of foods trucks to choose from.
Wells Fargo, Bank of America, Citibank,
LA Fitness club

THIS IS A FULL-TIME POSITION AT OUR OFFICE IN CA. PLEASE DO NOT APPLY IF YOU ARE A TELECOMMUTER OR OTHERWISE UNABLE TO PHYSICALLY WORK IN OUR OFFICE. WE DO NOT OUTSOURCE OUR DEVELOPMENT.


About this company
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