Group Claims Senior Associate (Current Employee), Plano, Texas – October 23, 2014
Pros: cafeteria in house
Cons: everything about this job
You're not rewarded for extra work here. They say they are pay for performance company but they are lying. You are working in a sweat shop and you are micromanaged to the core. As a claim manager, you are basically working in a call center. Everyone that works as a claim manager and hates their job. If you leave on vacation, no one takes care of your – more... desk. There wasn't much to enjoy about tho]is job. – less
no chance for advancement, managers played favorites
CUSTOMER SERVICE REPRESENTATIVE (Former Employee), Scranton, PA – October 22, 2014
Pros: great vaca time
Cons: favoritism played alot.
i worked from home which was great, to change hours with cigna they give all the new hires the best hours, there is no scenoritie . there is no credit for job well done. surveys are based on last person taking the call from the member, and if the last reps did nothing for the member and the member didnt like the insurance the survey is given to you – more... even tho you may have resolved the issue. – less
CIGNA work at home employees are allowed the flexibility to grow in your personal surroundings which adds to a conducive learning environment. This role requires you to be disciplined, organized and able to balance your work/home life. The company itself has put a lot of emphasis on detail reporting to assist with understanding its goals.
Benefit Analyst (Former Employee), Scranton, PA – October 18, 2014
Cigna offered employees a fair opportunity to work from home. They applied their rules unilaterally and really never considered the person's situation. I liked my work schedule and the ability to work from home. The work at home program was rigorous, however when you see the lack of oversight within other companies who have such programs, you can really – more... see why Cigna viewed the program as a privilege and not a right. – less
Senior Dental Customer Service Analyst (Former Employee), Moosic PA – October 18, 2014
Pros: excellent benefits
Cons: mandatory overtime without notice
Provided analytical oversight by reviewing claims and explaining payment information while assisting with high profile accounts as needed. Meticulously processed Explanation of Benefits and effortlessly worked open call boxes for co-workers when call volume reach peak levels.
Claims Adjuster/ Administration (Former Employee), Claymont, DE – October 16, 2014
Pros: tons of store discounts, hour lunches, great team to work with and made lifelong friends
Cons: sometimes being put on repetitous projects makes the day go by slow, but very rare this would happen.
Everyday would start with which project we had to complete. It could be a day filled with correcting 100 claims with the same issue or 300 claims with various issues. We had a quota to meet everyday. For the most part the days would be spent doing certain assigned projects. There would be emails to answer or emergency tasks that need to be done during – more... the day. I learned a lot about dealing with medical claims overseas and the different languages. This company dealt strictly with claims in different countries and could be tricky when it came to reading the claims in various languages. This job has taught me many different languages from Arabic to German. I enjoyed the people and atmosphere. It was on the high professional end, but always some time to laugh and be personable. There is always advancements within the company with great raises every year. – less
Administrative Assistant (Former Employee), Cleveland, OH – October 15, 2014
Pros: friendly atmosphere - very upbeat workplace, excellent healthcare
Cons: short breaks
My typical day included greeting clients, preparing illustrations for life insurance policies within the customer service department, create business correspondence, and order/maintain office supply inventory
RN Health Advisor (Former Employee), Plano, TX – October 7, 2014
Cons: growth opportunities may be limited
I started as a Registered nurse in acute settings, going into community and public health. With my ongoing experience as a health coach I realize that our personal lifestyle behaviors influence our health status. Healthy behaviors are a challenge. I understand what takes to manage and adopt change. It is a goal of mine to assist with the creation of – more... powerful and innovative tools for our lifestyles to optimize our health. A typical day at work includes learning about my customers, and understanding their needs to create a partnership and create better outcomes together towards better health. The hardest part of the job is to balance the genuine relationship with the demands of a program, this is itself the art of the job, and it is part of the health care field. The most enjoyable part of the job is I get to be a coach and motivate people to take care of their health. I enjoy profoundly the relationships I create and the connection with health that I can shine a light on and make a difference in my customers. – less
FMLA/ADA Leave Manager (Current Employee), Pittsburgh, PA – October 6, 2014
On a day to day basis, Cigna keeps you busy which helps the day go by fast. Everyday you get assigned new task to review for employee's to see if they are eligible for FMLA or ADA. After receiving paperwork that is mail out to the employee, it is my responsibility to review and determine whether it's approvable or not. This all takes place while you – more... are answering calls.
The hardest part of the job is multi-tasking between all the work you have and answering the phones. It is easy to get flustered. It's imperative to have a good team behind you because we help each other out all the time. – less