CIGNA Employer Reviews

You begin by speaking to a physician's office or hospital, enter procedures the patient will be receiving, give a case number to be sent over for claims, and read over policy and procedures.

Worked with cients and brokers to ensure successful benefits program

Over seen local satellite office
 Ordered, managed sales materials and put proposal together for prospects and current clients
 Provided customer service to our clients
 Participated in sales meetings

A typical day at work for me starts at 9:00 AM. I work to resolve billing issues for my accounts, in addition to the collection of monthly premiums.

What I like about Cigna is that the focus truly is on the customers and doing right by them. It is difficult to work in an industry where the general public tends to demonize you, but this place really strives to focus on wellness and preventative healthcare. A typical day at work is very busy. Not burn out busy, but challenging and exciting busy. Cigna – more... is also open to feedback and willing to listen to its employees. They are attempting to make strides at providing a better work/life balance. For instance, they are creating a shared laptop program so individuals can work from home 1-2 days a month. A typical day is talking to facilities, managing benefits, creating authorizations, writing up reports, auditing, data collection, scheduling reviews, distributing cases to care management staff, and the list goes on. It is key to know how to use the systems, and be proficient in Excel, Word, and outlook. The co-workers are probably the best part of the job. There is a great sense of cohesion and caring for one another. I've learned how to be flexible, compassionate, positive, open minded, and how to work fast, fast, fast! And here is my criticism of the company. There are not a lot of opportunities for those that do not and are not going to get their master in a psychological field such as social work, counseling, etc... Additionally, I will admit this may be hearsay, but I hear that Cigna is lower paying than the other insurance companies in the area and that does feel like a let down. – less

Not a good company to work for ... very bad experience!! Would not refer any one to this company… 

Very busy company during the holidays, there were a lot of changes on updates on technology ,the management was so so some demanding and some understanding.

CIgna healthcare is a company to work for. Very flexable and a very secure position.

Worked for this company for almost 10 yrs. Would still be there if they didn't close its printing department. Pay and benefits were awesome.

Working from home I was able to set my own schedule as long as I got my hours in Mon-Fri between 6am and 10pm. I worked independently and all contact with co-workers was by phone. I learned to be flexible, self-motivated and disciplined. The hardest part of the job for me was missing the day to day comradeship I had with my co-workers in the office. – more... The other challenge was the constant changes that happen in the insurance industry, one has to be able to handle change. The best part of the job was the flexibility and constant work flow. – less

I have to say, after reading the reviews from other sites and offices I have determined it must just be Scranton, Pa that is the problem child in the company. The management teams are unprofessional in having impromptu conversations with their direct reports about where they are going on the weekends (which is against Cigna policy, no?). It's also alarming – more... that these individuals are the ones who get the promotions and raises each year while everyone else honestly just seems to get a lot of negative feedback. They need an organizational restructuring and some discipline on the management team regarding their socialization at work. It was a highly unprofessional situation. The benefits were terrible. One person can not afford a $2000 deductible on their own. Sorry, Cigna. You're not a place of caring or continuity. The only thing I'm glad I took away from there is a plethora of knowledge regarding the insurance industry which I can use at a more pleasant establishment. – less

Answered calls from members and Providers. Answered questions on Medicare part D. Did prio auths for medications. I learned to be a team player and when your team meet your goals you get rewarded

it's a great place to work. I learned many new thing from my team lead and manager and management is very polite.co-workers are very friendly and helpful to others.

Cigna is a good company to work for. T Shirt and jeans except on customer days. They are very into helping the community and donating to several organizations like March of Dimes and United Way.

Years of employment at CIGNA were enjoyable. Pleasant environment, managers and co-worker's were great to work with. Many opportunities given to the employees to learn and advance with department/company.

Overall this company has their values, processes and management in place. Fun place to work and flexible work schedule is a plus.

Daily I would manually tie any provider information that did not match to what was in our system automatically or load any new provider info not already existing in our system. My quality and production was always high. I've worked there two years, but due to job re-location I will no longer be working there after the end of June 3013. My co-workers – more... were friendly and laid back. The management was always there to help. – less

Technically I worked for IKON (now RICOH) Office Solutions, which was located at CIGNA Headquaters. At this internship I learned how to use Abode and Command workstation to fulfill customers' orders, which tended to be booklets, copies, or posters. At times I had to use UPS Campus Ship to send copies to other CIGNA locations. I found this job to be – more... very useful and rewarding. The pay was good and the work environment was pretty well suited. – less

Managed up to 45 Claims Processors at a Claim Service Center. Responsible for all HR functions for the processing time I managed. Tracked productivity, quality, attendance, and delivered performance reviews for team members. Also, assisted and implemented special incentive programs for employees to increase morale and productivity. Assisted with management – more... training and job fairs for the service center. – less

This place is not run professionally. Difficult work enviornment. High turn over because job is so stressfull.