Internet Customer Service Advocate (ICSA) (Former Employee) – Bourbonnais, IL – September 18, 2017
The call could consists of a customer calling in to create a new account on the Cigna website, calling to verify their benefits, calling about the incentive program or overall information about their health plan (which doctor is in network etic). The hardest part of the job would have to be the lack of training done. The trainings are 17 weeks with more than half of those trainings your are taught about an entirely different part of Cigna that you never hired for. Then the last couple of weeks, you are trained on the actually position that you were hired for. I would describe the work place culture as too micro managed. Everything is timed. The hardest part about the job is not being able to answer all the questions your customers have. The most enjoyable part of the job is the online training. You get to interact with the trainings and learn something new.
Excellent Company who truely cares about the customers and the employees.
Customer Service Advocate (Former Employee) – Chattanooga, TN – September 19, 2017
Excellent Company who truely cares about the customers and the employees. Provides each employee the opportunity to advance with in the company. Relocated due to my Husband Carer job change in Marion, AR
Staff Pharmacist (Current Employee) – Horsham, PA – September 18, 2017
Productive, fun steady paced work environment. Must take the required breaks to work around, stretch and drink something. Milestones are celebrated by the Manager for the staff. Food ordered for such occasion.
National Accounts/Sr. Structure Medical Analyst (Former Employee) – Bloomfield, CT – September 14, 2017
there is a culture of cut throat, Its a fast environment that you feel like your just a number. Human resources is not there for the employee. Management is poor, they employ managers that have no training and are unprofessional
Mail Administrator (Former Employee) – Anaheim, CA – September 7, 2017
A typical day working in the mail room was a full one. There was always something to do. I ran the mail room, tended to vendors who would drop by daily to drop off packages. I learned better customer service skills as each year went by. The workplace culture was good. People were friendly and helpful. The hardest part of the job was to get the daily mail completed on time. Sometimes I would work over time to finish the amount of mail. I usually had help if I needed it. The most enjoyable part of the job, were the people who worked there. Getting to know them.