Managed 45 Work @ Home and In Office medical claims process in the New England area. Managed daily claims inventory, which included suspended claims timely resolution. Built high performance standards within my own department. Strong leadership ability which included excellent verbal and written presentation skills. Maintained Employee Time Tracking System, which included payroll, Paid Time Off, FMLA, WC, STD, LTD. Conducted employee one on one monthly meetings, semi-annual and annual employee evaluations and compensation packages. Member of Cigna's National Work @ Home Committee. Successfully developed W@H National Guidelines Manual which clarified and simplified national processes. Received Circle of Excellence Award for reducing late payment interest by 35% on suspended claims inventory. Exceeded monthly and yearly metrics, which increased customer satisfaction and renewal contracts.