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762 reviews

CIGNA Employer Reviews

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Good place to work
Claims Processor (Former Employee), Visalia CASeptember 14, 2014
Pros: great people, good environment
Cons: job security
Only con was job security. Loved working there.
Great people,great company.
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Constantly changing acquisition
Application Development Manager (Current Employee), Austin Texas USASeptember 13, 2014
I came in to adjust the cultural environment and to increase efficiency of the existing teams. I became responsible for everything IT in the Austin Area making sure the Business had everything then needed to succeed in their activities.
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great place to work
Customer Service Analyst (Former Employee), Visalia, CASeptember 11, 2014
taking calls, speak with reps with whom i have excellent work relationships with, speaking to customers, ols and new and resolving customer issues.
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Back Office LPN In GI Dept
Licensed Practical Nurse (Former Employee), Gilbert AzSeptember 10, 2014
I worked from 7:30am to 4:30pm Monday thru Friday.I learned a tremendous amount of knowledge from the physicians i worked with over the past 13 yrs in GI.I had wonderful co-workers and up until the last 4 yrs i believe the management was excellent and i worked with allot over the last 29yrs and 8months with Cigna.The most enjoyable part of my job was – more... my everyday interaction with the patients and they did more for me than i did for them.Last year Cigna had a big lay off and let the whole GI dept in Phx go so everybody has been alot more worried about the Job security..Overall Cigna was a good company to work for and i enjoyed my time with them. – less
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Enjoyable work place!
Eligibility CSR\Various (Former Employee), Bloomfield, CTSeptember 10, 2014
Pros: working in a call center environment
Cons: being a temporary employee without the option to hire
*A typical day at work consisted of; Updating all members’ eligibility in the National, CED and Medicom system. Accurately handled and supported customers request for services, products and procedural information for various types of group and individual insurance products including EPP, PPO, HMO, Indemnity and Cobra.
Knowledge of Epro web based application. – more... Answered [100-150] calls per day. Successfully documented all incoming and outgoing calls.

*What I learned was how to productively work in a call center environment.

*The management was very informative.

*My co-workers were very ambitious, dedicated and reliable.

*The hardest part of the job was leaving when my temporary assignment was up.

*The most enjoyable part of the job was learning how to navigate through various systems. – less
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Enjoyed
Insurance Analyst (Former Employee), Raleigh, NCSeptember 10, 2014
Pros: cafeteria available. didn't have to go off site
Cons: downsized
A great learning experience. Lots of opportunity. Able to present data entry skills as well a analytical skills.
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Very Up beat and timeline driven environment
Sales Support Consultant (Current Employee), Jersey City, NJSeptember 9, 2014
Pros: versatility
Cons: unrealistic requests
None of your work days are typical, I have learned how to work with and for employees/peers of all levels and have come to realize titles are the only walls in this environment. There is a big emphasis on strong team environment. I enjoy the versatility and meeting deadlines with positive outcomes.The hardest part of my job is having to tell a client/broker – more... or matrix partner what they requested is not available for them when the want it. – less
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A leader in the healthcare industry
Director, National Operations Mgmt. (Current Employee), ConnecticutSeptember 9, 2014
A leader in the healthcare industry. Good work-life balance. Customer centric.
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Excellent with training and communication
Team Coordinator and Point Person (Former Employee), Franklin, TNSeptember 3, 2014
Pros: provides extensive training and superior benefits
Cons: downsizing
One of the best company's to work for. Very attentive to the needs for their employees.
Promotes consistently within and always encourages advancement.
Provides an excellent training module to assist employees from all levels and departments to continue education and mentors and encourages all employees from diverse backgrounds to reach out.
Very diversified.
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its ok
PDS tech (Former Employee), BloomfieldSeptember 3, 2014
Pros: has ac
Cons: long walks to from car
Not very employee friendly. The place is always changing i was moved 3 times in 1 month.
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Enjoyed working with Physicians and their staff
Client Services Specialist (Former Employee), Memphis TNSeptember 2, 2014
Pros: location and hours
Cons: could not approve all referrals
Collected and assessed clinical data in order to approve referrals to specialists for patients
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Making a difference in people lives
Provider Supervisor-PDM Operations (Former Employee), St. Louis, MOAugust 31, 2014
claims, vendors, doctor office. The best thing about the job is knowing that you made a difference.
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Great variety of patient contact
Phlebotomy Intern (Former Employee), Tempe, AZAugust 30, 2014
I loved the different experiences with a family practice. At the time the staff was a little on the "unfocused" side. Even though their personalities were hard to work with, pt care was number one priority.
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Busy, frequent changes and always new information on the plate
Onsite Customer Service Representative (Former Employee), Miami, FLAugust 29, 2014
Pros: daughter school in the same building, 20mins from home
Cons: old building
* Typical day at work was having constant incoming calls and walk-ins
* I've learned about how self group insurance work (COBRA, LEAVE, and RETIREES benefits)
* My co-workers were a joy to work with. We were able to adapt and accept each others personalities
* The hardest part of the job was leaving
* The most enjoyable part of the job was doing presentations – more... on the consumers health benefits. – less
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Flexible Hours
Provider Maintenance Analyst (Former Employee), St. Louis MOAugust 27, 2014
The best part about working at Cigna was the flexible hours. Healthcare information changes on a regular basis. Cigna were really on top of keeping their employees up to date. I enjoyed working with the providers side of the healthcare as well as the customers.
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Overworked and underpaid
Client Financial Associate (Former Employee), Bloomfield, CTAugust 26, 2014
Pros: job work/life balance
Cons: communication and compensation
•A typical day at work
Customer focused

•What you learned
Train others
New job functions

•Your co-workers
Fellow coworkers are supportive

•Management
Breakdown in management communication and support

•The hardest part of the job
Working with lazy people

•The most enjoyable part of the job
Vacation Time
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Great place to work....
Home Delivery Account Manager (Former Employee), Phoenix, AZAugust 25, 2014
it is a great place to work if you do not plan on advancing
Typical work day was speant taking countless of calls from upset clients

I learned you have to appreciate the medical field

coworkers were great

nothing that hard about the job
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Great work environment, enjoyed the job and people
Group Admin Assist./Enrollment Coordinator (Former Employee), Bloomfield, CTAugust 22, 2014
Pros: always had something to do, never bored, worked with great people
A typical day involved working with clients and preparing their renewals rates or new benefit proposals. Preparing mailings that would go out to clients outlining any changes in procedures that would effect how they administered their benefits. I as also the offices multi-site enrollment coordinator for our large accounts that had more various locations – more... both in and out of state. I was responsible for staffing coverage for the enrollment meetings and providing the necessary enrollment materials and verifying the benefits being presented were correct for that location since different states sometimes had different benefit regulations. I also maintained the office filing system and implemented new procedures regarding the organization of the system – less
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Good Benefits
Customer Service Advocate (Current Employee), Bourbonnais, ILAugust 21, 2014
Pros: benefits and pto
Cons: high call volume, stress
Very high call volume center. Must have a lot of patience to deal with the high level of stress. This company has good benefits and great time off. Overall, this is a good company
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All right place to work. Good people
Sales/Client Services (Former Employee), San Diego, CaAugust 21, 2014
Pros: meeting and talking with clients and co-workers.
Cons: sales mentality of what have you done for me lately.
I started with calling leads and setting appointments. Then I went to meet previous appoints that were set earlier. At this time, I practiced my skills at educating my clients and saw ways to bridge the gaps between what we had to offer and the clients needs. Or even if CIGNA was a good fit for the clients. I practiced a lot of patience and listening – more... skills. I liked meeting with clients to see what their thoughts were. Management was a good help in tutoring me as were some of my more experienced colleagues. But the hardest part was that I did all I could and some of my clients would not enroll, even after follow up. But I also know that this is the way sales and client services can be. Up and down, but go with the flow because it will all work out somehow. I learned to take stress in stride. – less

About CIGNA

With a significant position in the US health insurance market, CIGNA covers some 11.5 million Americans with its various medical – Read more