Greed has replaced the best interest of the insured
Health Coach (Former Employee) – Phoenix, AZ – May 21, 2016
Though the pay is phenomenal, job satisfaction is below par. In the time I was there people were constantly leaving. The pressure to perform was high however there was no sense of accomplishment as goals were unattainable for everyone. It was frequently said from trainers and management, "You will never master your role". Guidelines and policy changed on a weekly basis. The company in its break neck speed to outpace its competitors were constantly coming up with new rules so there was continuous stress. The ultimate goal of Cigna is to make money. It is not about caring for people. I am a registered nurse and my whole career centered around the needs of my patients and Cigna states their philosophy is, "The patient comes first" but that is absolutely not true. "Customer Centric" is the buzz word but it is all smoke and mirrors. Cigna works for the companies that purchase their products not the people who are insured.
Short-Term Disability Claims Manager (Former Employee) – Plano, TX – February 24, 2016
Definitely enough work to keep you busy as a Claims Manager but with the telephone ringing non-stop as if you are in a call-center makes almost impossible to complete one tasks. Also, answering calls for Claims Managers customers and not having knowledge of their contracts and terms of disability makes it hard to provide good customer service.
Micro-managing (depending on your manager), Phones
Analyzed business requirements and functional documents, created the test strategy document that define the test environment, phases of testing, ent
Test Engineer (Former Employee) – Connecticut – February 22, 2016
Analyzed business requirements and functional documents, created the test strategy document that define the test environment, phases of testing, entrance and exit criteria into different phases of testing and resources required to conduct the effort.
Account Manager (Former Employee) – Philadelphia, PA – May 31, 2016
Very large organization that is very big on training. They give you various options concerning training (completing your degree, certifications, etc...). Plenty options for advancement. Fitness center.
Customer Service Senior Representative (Current Employee) – Sioux Falls, SD – February 15, 2016
The one advantage working for Cigna is they do offer a competitive wage for the type of work you perform. However they have much to learn about the difference in their diversity and inclusion areas. They talk a good game but do not have the commitment or willingness for marketing to the groups that could be helpful in making the bottom line rise up AND produce a corporate atmosphere that makes no qualms about how they feel about inclusion. It's not for a lack of trying but when you only fund 3 people to do a workload that would take a small army, well, you have to wonder if they are really serious about diversity and inclusion.
Program Manager (Former Employee) – Nashville, Tennessee – March 29, 2016
This is a great company with a great culture. I enjoyed my tenure at Cigna HealthSpring. However, change in Executive Leadership radiates throughout the teams. Some change is good and some not so much. My enjoyment of my job left when my Executive Leadership changed.
Member Services/Customer Service (Current Employee) – Bedford, TX – May 25, 2016
Lots to learn but with the help of a great team you are able to do it. sales was hard and the quote you have to meet is crazy. many of people have been let go because of it. the management was is the worst.
Customer Service (Former Employee) – Charlotte, NC – May 24, 2016
A reputable company that allows job advancement and extensive training in preparation for the healthcare industry. Made sure their employees were familiar with HIPAA regulation and underwriting guidelines