Cision Employer Reviews

While working at Cision I was assigned a cubicle where all of my work was produced. The staff and environment was friendly but the culture was very private and quiet. I enjoyed the independence and ability to work in different tasks but would have enjoyed a little more interaction with my co-workers.

Lead Client Services Department with a sales and operations support team of 25 for a media intelligence company supporting the Public Relations Industry. Troubleshooter for software issues resulting in successful resolution for the end user. Enforced employee compliance with all corporate policies.

•Analyzed client feedback and took action to improve – more...  customer satisfactory index and increase client retention.
•Developed and built strong industry relationships to increase company product offerings.
•Conferred with cross functional teams to make recommendations based on client feedback and develop strategies to meet and exceed client expectations.
•Formulated and tracked department and employee key performance indicators (KPIs).
•Coached, trained, and inspired staff to create strong customer focused environment, increase productivity, and improve service readiness.
•Identified new business opportunities and developed proposals and business requirements. – less