Prioritized trouble tickets through the Service Now ticketing system and assigned to techs accordingly. Checked logs of all servers as a preventative maintenance measure and investigated issues.
CIT allowed me to work at my own pace and I was given the freedom to expand my troubleshooting skills by working with remote support from the home office. Building PC images, servers, configuration of the call management system, daily backup routines, new hire setups, troubleshooting internetworking issues, configuration routers/switching equipment as needed. Suggesting hardware/software purchases. Receiving inbound shipments. Working with the different business units to discover current/future hardware/software needs.
Local management was easy to work with on a daily basis. Remote management believed in a hands off approach and allowed decisions to be made locally with proper documentation and follow up.
All coworkers were strong adaptively and supported other workers with skills to achieve a common goal.
At times when remote support was needed is became a time management issue to get it resolved in a timely manner.
Working with my partners…knowing they had my back and I had theirs.
Freedom and flexibility
Little room for advancement.