I was able to improve my computer skills & learn the banking from the inside.
Pros: learned the bank business.
Cons: the facility was a 25 mile drive one way.
I was able to work all systems at Citi and was part of many pilot programs. In the end I was providing customer service for bank questions, debit card issues, home equity information, internet banking technical support, bill payment issues, check orders, foreign currency, credit & debit card information. Most of my co-workers were younger than myself, – more... but were fun to work with. The hardest part of the job was staying on script when you working with our customers on difficult problems. The facility was a good place to work and most of the supervisors were helpful. – less