Citi Employer Reviews

Taking inbound collection calls, providing financial advice to card members delinquent on their accounts. Had no problems with the calls, it was management that was difficult to work for.

I was an assistant manager at this place of employment, I handled training new employees and took care of loans. I was also a collector and helped people that were having financial problems. I learned a lot about finances and how important credit is in your life. I had great coworkers and wonderful management. I enjoyed getting to help people meet their – more...  financial goals. – less

Most of my day would be talking to clients and trying to keep them happy. I would have to call Mutual Fund and Annuity companies. I did mail merge letters and any type of correspondence needed. I would make sure that all copies being mailed out were in compliance approval.

Ok place to work, work life balance is superb. Managment is working constantly to improve.

A typical work day is very long with little down time. "Citi never sleeps" is an accurate description of the staff's hours.

I learned how to adapt quickly and efficiently.

Management is still a work in progress from the pre-2008 Financial Crisis, but valiant efforts are being made to re-vamp from top down.

The hardest part of the job was the dated – more...  technology. The products are top notch and very competitive, but the technology infrastructure needs improving.

The most enjoyable part of the job is the salary and the co-workers. – less

Colleges can be very cut throat and aggressive. Management seemed to be all about money. The core values didn't support management sales style. All government regulations were closely followed.

• Although I had a what could be categorized as rocky start with Citi.
• I was taken into fold with my team and had the pleasure to grow personally and professionally by leaps and bound.
• I acquired the confidence of working through very challenging situations like severity 1 production outages and keeping a positive demeanor through the entire episode – more...  while learning to never lose site of the salient aspects such as audit compliance.
• Learned to stay calm and taking stock of production outage situations and enabling the team to work on providing a service level with 99.99995% up-time. – less

The people at this company are the most enjoyable part of the job. The supervisors always made themselves available for training or to ask any questions. My co-workers were very "lively" individuals with awesome personalities and made coming to work feel like a vacation.

Was able to work in two different departments at a high level and accomplish every task given to me. Was a very professional and comfortable environment.

I have great customer service skills and the ability to diffuse irate customers which helps me assist the customers. The hardest part of the job is speaking with people who have experienced financial setbacks but have the desire to pay on time. The most enjoyable part of my job is showing compassion to others while still maintaining the reason for the – more...  contact which is to collect on delinquent accounts – less

I tried to plan for the week and leave time for the day to day unexpected accurances.
I learned to make more calls in less time while satisfying the home-
owner. Each call adds to my experience of excellent customer
service.
Management and co-workers were always there to help each other.
The hardest part of the job would have been not being able to – more...  get
the customer on the phone.
The most enjoyable part of the job is knowing you left the customer
satisfied and helping them towards modifying their home loans
which alleviated their stress. – less

Reviewed a team of 20 to 40 agents, all with different levels of experience and job duties. Each call to be reviewed could be short as one to two minutes or 15 minutes long. Each call is monitored for customer service, efficiency, and correct resolution. Agents must use the correct format when answering the phone and when ending the call. Agents are – more...  rated by the score I give them. As a Quality Assurance Agent you must be an expert in the applications and tools the agent is using plus an expert in Customer Service methods. I learned to really listen and analyze tone, delivery, and variations in the manner agents deliver advice and assistance. The hardest part of the job was being deemed as the enemy by your fellow customer service agents or that you didn't work as hard as them, when in fact you worked harder, the burden of proof was up to you. This where experience, research, and knowledge came to play. My fellow co-workers were very knowledgeable and cordial; they never hesitated in helping out. – less

* at least 10 hours a day, very typical for investment banks
* quite challenging and dynamic jobs

- A typical day at work is very busy and requires a lot of time management to keep up with the fast pace.
-Management is very helpful, patient and very knowledgable
- Working with my co-workers is great we can all talk to each other if there's any issues.
-The most enjoyable part of my job is keeping the investor/client happy and meeting all deadlines.

Very busy and can be fast paced. a lot of traffic and company picnics which are free for employees.

A fast paced work place with positive employees, that worked hard to succeed.

Accomplished, success-driven sales professional offering solid history of driving sales growth, revenue, account acquisition and profitability. Recognized for exemplary work ethic, high level of integrity, and track record of making choices in company’s best interest. Optimistic, approachable manager skilled in leading by example, clearly communicating – more...  expectations, and influencing key sales associates to succeed. – less

i was able to learn and utilize my previous experience while learning new things that helped me to excel in my positions while employed.

*Primary responsibility for managing large and complex credit portfolios (ca 50 names, includes over 5 ultra high networth relationships), particularly high net worth clients in EMEA.
*Management and monitoring the existing credit portfolio to ensure credit quality and compliance with the Citi Private Bank’s standards.
Risk, Regulatory and Management – more...  Reporting.
*Primary responsibility for negotiating and obtaining/closing credit documentation, ensuring compliance with all Citi and external policies and coordinating with external counsel as required.
*Full involvement, in partnership with Investment Finance Transactor, in transaction structuring with focus on four main product programs: Commercial Real Estate, Residential Real Estate, Aircraft Finance, and Margin & Securities Backed Finance. – less

I get the rare opportunity of changing not only the way we operate as a business from an operations "process" perspective, but I also get the opportunity to strategically change the behavior of the operations support teams as well. This changes all with the interest of the client experience in mind.

In an environment where the process is global in – more...  nature and complexity, with low personnel staff morale, the implementation of such a drastic change can make for a challening task. It is the objective for targeting improved client satisfication, through an operations functional transformation, that drives my committment to the success of the program. – less