Citi Employer Reviews

I enjoyed the workday! At 30 calls/hour audodial, there was never a dull moment. We had to learn new campaigns a couple of times a week and I was fine with that. Call center managers are a high strung group, though. Be sure to drink your chamomile before you come through the door. Also, ear plugs. They yell, too.

Typical day is supporting Managing Directors with calendar, travel Expenses requests for Mobile Wireless Services, Computers & Accessories, Messaging Services, Remote Access, Telephony Services and Access and Entitlements.
Learned to prepare documents for on boarding new hires and off boarding.
To work as a team player.
Hardest part is maintaing all – more... twelve org charts however always up to date.
Most enjoyable are the people I work with. – less

Taking late stage collection calls and settling accounts. charging off accounts that go past 180 days. I got to learn how credit cards work and the value of credit. As well as learning bank regulation laws. Co-workers were wonderful and really pulled together and helped each other cross train. Management was great and was open to discussions on various – more... aspects. Hardest part of the job was getting the debtor to answer the phone. Most enjoyable aspect was actually helping people that didn't know there was payment options. – less

Management had an open door policy and were always willing to help. Co-workers were always polite and willing to help.

Typical day was just fixing miscellaneous computer problems in a 5000 user environment.

Learned nothing new really.

Management was not organized.

Co Workers were typical IT guys.

Hardest part of job was the hour drive in traffic

Most enjoyable part of the job was Friday at about 4:45

I started my day by logging onto the computer and bringing up all the systems I needed to use to answer my calls. I learned that no matter how hard I tried, I can't please every client. My co-workers w ere great. I think the best part about working at Citi was getting to know so many great people and friends along the way. The hardest part of the job – more... was not getting to emotionally attached to clients when they called. It's hard to just rush someone off the phone, or interrupt them when they are confiding in you,and you know your call time is really high. The most enjoyable part of the job was also talking to different people and being challenged on a hard call. – less

Different people from different social backgrounds work together to achieve one goal.

Since I've worked at Citi I have been overwhelmed with the amount of support I've received from the staff and Sr. Management. This was especially pleasing in my transition into a new company. They work hard to ensure their staff is satisfied.

Great firm with smart financial advisers at every turn! I am not at liberty to disclose further.

Citi has a very high turn over rate for a call center. The credit card collections metrics are very tedious. You have to hit specific points and guidelines. Management was not the most tolerable but if you keep to yourself you might be okay. Co-workers are really supportive of each other. If you have a good training class, that is a plus.

This was a call center so typically I came in and got settled, then got on the phone and started taking care of customers. I learned how to listen to what was being said and also to hear what they were not saying. Management tried to make things fun. Co-workers were from all walks of life and were great to be around. The hardest part of my job was taking – more... care of the customers and also trying to sell them products. I love helping people so when I was able to help them with a problem, or make things easier to understand then I felt good. – less

Nice pay, but no support from management. Lots of promises for advancement, but never any follow through.

good culture, great benefits and excellent worklife balance

Citifinancial is a great company to work for. Most of the day consist of making outbound calls, trying to gain contact with customers. Management is very helpful and the coworkers were also. The hardest part of the job was keeping a positive outlook when I had different modifications to help customers and they wouldn't answer. The most enjoyable part – more... of the job is being able to help someone when they are in a challenging part in their life. – less

stable hours
great benefit
great monthly insensitive program
wonderful overall

Very competitive working environment full of challenges. However, there is not a whole lot of work/life balance.

Good overall job, For a student or someone new to the workforce

I answered incoming/outgoing calls from clients. fun relaxing love talking to people

 Payment investigation audit (G360), account reopen audit, manage others, special projects, effectively manage escalation/supervisory calls from account managers and customer service associates as well as external clients. Partner with associates to understand client issues and coach them on potential alternatives. Assess client situations and use – more... problem solving and judgment to determine appropriate resolution steps.
 Control the distribution of call volumes within the Customer Relations gate.
 Assist team managers and act as team manager when no manager is available.
 Provide excellent service when resolving customer’s problem /issues, using strong negotiation skills and creative problem solving with attention to detail. Team lead to new and seasoned co-workers. Build rapport with Client.
 Additional specialty duties have included providing team lead coverage when team managers have not been available, providing guidance to new hires as a mentor, and creating contest to motivate the representatives to achieve monthly goals, configure contest winners and communicate to the group
, – less

Always onsite working in the data center and some with guys on trading floors
Interface with different difficult problem and able to resolve them.
Well managed
Team lead
On call services
Meeting different people