Citi Employer Reviews

Review forecast, request appropriate staffing thru plans of actions for teams and self
Maintains & administers organization standards, policies and procedures
Responsible for training, development for associates and self
Interact with all levels of management to discuss day to day processes, changes in goals and objectives
Identifies opportunities for – more... improvement, develop & maintain reports in area objectives and communication
Provide Curbstone coaching allowing individuals to exchange their own views while giving balanced & encouraging feedback – less

Completed a contract job with Citi Group. I learned a great deal with Citi Group and would go back.

dont like it the environment, but it has a lot of benefits. HR needs to works on assigning the correct management team

Inside Citigroup can be intimidating for those used to a smaller environment. One of my responsibilities was to support several critical applications.

As I provided both third level support for major applications and various projects I decided to go beyond the email or instant message communications by meeting face to face (where geographically possible!) – more... those who I depended on for technical requirements. This greatly improved my rapport and made the tougher aspects of the project more tolerable.
My project experience has improved as a result of working in such a highly segmented environment. My requests being lumped into the vast queue of others requires persistence for proper escalation.

During the past several years the Citi management has been in flux and has caused uncertainty among the various teams. The reorganization of management is still ongoing.

My immediate co-workers were terrific and thankfully our relationship extends beyond the job position which closed early May 2013.

One of the more challenging parts of the job involved the approval cycle for hardware and software procurement. The justification requirements and process was not very well defined and increased the timelines. I understand budget reductions had a direct impact.

I truly enjoyed being part of highly visible projects that involved data center migrations & merging legacy systems into Citi standards. In addition, I had ownership on some of the major applications that the business relied on for day to day processing. – less

world class financial services leader, collaborative environment

I enjoy working the typical day shift Monday thru Friday. I have learned that you must be able to work individually as well as a team. I am very flexible when needed and would appreciate having a company that is dedicated to our clients and customers alike. I am able to work with all types o people and adjust accordingly based on their work style. The – more... most difficult part of the job that I have found is dealing with an unknowledgeable leadership team. Yet, the company environment and co-workers are a blast to work with – less

Great internship and working environment. Very pleased with my experience.

I enjoyed the workday! At 30 calls/hour audodial, there was never a dull moment. We had to learn new campaigns a couple of times a week and I was fine with that. Call center managers are a high strung group, though. Be sure to drink your chamomile before you come through the door. Also, ear plugs. They yell, too.

High-Profile, executive-level position provisioning a broad range of administrative and clerical tasks for SVP and VP of a $1.685T asset company. Troubleshot diverse, challenging and unique problems. Increased office operations 50%. Daily basis, updated a 500-client mailing database.

Typical day is supporting Managing Directors with calendar, travel Expenses requests for Mobile Wireless Services, Computers & Accessories, Messaging Services, Remote Access, Telephony Services and Access and Entitlements.
Learned to prepare documents for on boarding new hires and off boarding.
To work as a team player.
Hardest part is maintaing all – more... twelve org charts however always up to date.
Most enjoyable are the people I work with. – less

Taking late stage collection calls and settling accounts. charging off accounts that go past 180 days. I got to learn how credit cards work and the value of credit. As well as learning bank regulation laws. Co-workers were wonderful and really pulled together and helped each other cross train. Management was great and was open to discussions on various – more... aspects. Hardest part of the job was getting the debtor to answer the phone. Most enjoyable aspect was actually helping people that didn't know there was payment options. – less

Management had an open door policy and were always willing to help. Co-workers were always polite and willing to help.

Typical day was just fixing miscellaneous computer problems in a 5000 user environment.

Learned nothing new really.

Management was not organized.

Co Workers were typical IT guys.

Hardest part of job was the hour drive in traffic

Most enjoyable part of the job was Friday at about 4:45

I started my day by logging onto the computer and bringing up all the systems I needed to use to answer my calls. I learned that no matter how hard I tried, I can't please every client. My co-workers w ere great. I think the best part about working at Citi was getting to know so many great people and friends along the way. The hardest part of the job – more... was not getting to emotionally attached to clients when they called. It's hard to just rush someone off the phone, or interrupt them when they are confiding in you,and you know your call time is really high. The most enjoyable part of the job was also talking to different people and being challenged on a hard call. – less

We come in, get extra time to set up our systems, when on the weekends we normally have pot lucks.

Different people from different social backgrounds work together to achieve one goal.

Since I've worked at Citi I have been overwhelmed with the amount of support I've received from the staff and Sr. Management. This was especially pleasing in my transition into a new company. They work hard to ensure their staff is satisfied.

Great firm with smart financial advisers at every turn! I am not at liberty to disclose further.

Citi has a very high turn over rate for a call center. The credit card collections metrics are very tedious. You have to hit specific points and guidelines. Management was not the most tolerable but if you keep to yourself you might be okay. Co-workers are really supportive of each other. If you have a good training class, that is a plus.

This was a call center so typically I came in and got settled, then got on the phone and started taking care of customers. I learned how to listen to what was being said and also to hear what they were not saying. Management tried to make things fun. Co-workers were from all walks of life and were great to be around. The hardest part of my job was taking – more... care of the customers and also trying to sell them products. I love helping people so when I was able to help them with a problem, or make things easier to understand then I felt good. – less