Citi never had their compensation scale right, which left alot of people working for free, basically.
Pros: Raffles for free Jaguars football tickets
Cons: Extremely short breaks. Compensation not fitting the work done by the employees.
My typical day at work consisted of assisting customers, which I loved. I also was able to train new hires and be the lead for my team, due to my experience in citi policies and overall customer service quality. I was ranked #1 (out of over 500 employees) for customer satisfaction, legal compliance, and sales. Up until I left I was still the only person to have ever achieved that trifecta. However, when Citi found they had someone able to produce so well, they refused any other kind of promotions to management. I was told this numerous times by upper management. I decided it was time to go to my true passion, the medical field. Specifically Nursing. I do miss my co-workers and still remain in touch with them. Quite a few are no longer there as well.