Typical day in Fraud Ops. involves taking inbound and making outbound calls on customers accounts with suspicious activity. Calls flow can being very busy at times and some calls can be stressful because customers can be VERY condescending. This position involves using instinct, being quick, and being thick skinned. I feel that for the most part management cares about the employees. Voluntary VTO/OT often. Lots of reward and recognition for meeting goals, etc. Resume building projects resulting in off phone time for high-performing agents. On-site cafe, gym, daycare, bank, post office/UPS/printing center on a huge campus. Great benefits which make up for any lack in compensation. Job security seems a little iffy based off layoff's I've seen in the Mortgage dept. 10 hour shifts available -- extra night and weekend pay. Overall, a nice place to work and Fraud Ops. is a good place to start.
Benefits, Site Amenities, Progressive Leadership
Job security, Location