Pros: everthing i needed was on the campus, including a post office, a doctor, a gym, and a cafeteria
Cons: i can't think of any
• Answered inbound high volume calls in excess of 100 call each day in support of card members needs and concerns.
• Conveyed in a professional manner step by step instructions to resolve credit card issues to card members as well as external employees.
• Ensured every card member was treated with the utmost respect and courtesy while responding to all questions and complaints with very little supervision.
• Reviewed and issued audits on account information and processes, while maintaining a compliance average of 99% over the duration of my employment.
• Adhered to all government monetary regulations.
• While training, mentoring and coaching of new and existing associates on a day by day basis.
• Consistently exceeded all sales and performance goals by maintaining 130.55% of all goals set by the department.