Citigroup Inc. is an American multinational banking and financial services corporation. As Salesforce Administrator/Business analyst was involved in
Consulted with Client to define business requirements for implementing Salesforce Sales cloud and delivered it to sales and manufacture planning team.
Worked with sales team to streamline Opportunity management and activity reporting.
Led development team in building automated backup functionality for Salesforce data and file attachments.
Worked with standard salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, and Campaigns etc.
Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
Test change management techniques in sandbox and recommendations before push to production.
Resource for all service desk escalation questions regarding basic salesforce usability features.
Assist in salesforce role and profile hierarchy changes and ongoing maintenance, governance documentation, security creation measures to ensure client data security and integrity
Administer salesforce.com automation setup, which involves, modifying roles and profiles, creating/modifying dashboards/reports and managing users.
Performed tasks for data migration like Data mapping and Data loading.
Configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
Processed the Test Cases and Involved in Testing Life Cycle