Customer Service dream job
Customer Service Manager (Former Employee) – Jacksonville, FL – February 15, 2017
I started out as an inbound customer service rep and quickly moved into a "manager" position. I ended up in the Customer Relations Team and handled escalated calls, VIP accounts, time and attendance among other things. I have to say that Citi was by far one of my favorite places to work. Sadly, I didn't ensure my computer was locked when I walked away from my desk and another associate made some adjustments on his wife's credit card account and I lost my job. It was a hard lesson but I never leave my computer without locking it, even at home now. Citi is a fantastic company and if ever given the chance, I'd go back in a heartbeat!
Fantastic benefits, on-site gym, amazing cafeteria
Bad experience with co-worker