A challenging environment meant for best applicants.
Systems Analyst IV (Current Employee) – Roy, UT – October 18, 2015
As a systems analyst I was expected to be able to work without supervision. My boss was in another state. As a team and/or individually we decided what chronic issue to peruse. Each team member possessed a common skill set, but we all brought a unique skill set to the team. As I identified and worked through chronic issue, I mentored technicians needing assistance or escalations. I used SharePoint as a medium to document processes for resolving specific issues as well. This database could be use by all technicians as a reference. The hardest part of my job was correcting user roaming profiles, that were set up incorrectly by the automated system. Up to 100 agents could be hired in one day, and I wanted they accounts to work by the time they started training. As I worked through these I teamed up with the Security group and the group responsible for the automation to find a solution. The most enjoyable part of my job was correcting and end users issues, or resolving a chronic one that affect 10 to 1000 people at a time.
Wages and work life balance.
Opportunity for advancement in the IT field