Pros: we had weekly customer case handling discussions involving several other team members, we had immediate access to the senior vice president of customer relations, or team manager, the company's legal dept and every department head and manager within he company for help, information and assistance in handling cases..
Cons: workloads involving multiple cases loads grew large at times, individual management personalities could become hard to work with at times, companys outside of sears holdings and citigroup could be hard to negotiate with.
Worked with a highly trained, small group of dedicated individuals within the Presidential Executive Response Team,
We handled the most challenging customer related issues pertaining to complaints directed to the Office of the President for both Sears, Kmart and Citibank,
Successful resolution to customer challenges were always an enjoyable part of – more... the job. – less