Pros: On site daycare, Lunch room, gym, security, bonus incentives, differential pay for late shifts.
Cons: Bt, Verbatims
This is an overall good company for the right person. A typical day is pretty much spent on the phone talking to thousands of people from around the world. I learned a great deal about interest, APR rates, Card security and how much team work is needed to have a functional banking company. Management all depends on which section you work in, some are laid back, fun and outgoing, others are strictly there to make the job about the job. Coworkers are easy to get along with and sometimes you can turn to them to ask a question if needed. The hardest part of the job is being driven to get Balance Transfer(BTs), and working the late shift. third shift or overnight shift can be very difficult. Yes balance transfers are big part of the sales job, and its what makes the bank money. Its not always easy but if you don't mind asking the same questions over and over and are quick with a mouse to navigate multiple screens, then this is the job for you. One of the most enjoyable parts of the job is how open and respectable everyone is at this site no matter if it is just the janitor or the General manger of the company everyone is treated equally to the point of most of the time you don't even know that your talking to someone who has been with the company for 30 years making 6 figures a year, they all participate and volunteer at events making it very involved in the community. All in all, if you can read exactly what you see on the screen and work at a moderate pace Citi can be a great place for those who thrive in this type of environment.