Citi Employee Reviews

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Ok Job, But Poor Management
Associate Loan Doc & Processor Analyst (Former Employee) –  New Castle, DENovember 8, 2017
The management is horrible. There is too much favoritism and not enough growth. Management feels like its best to hire people with zero bank experience then to promote within. Citi's pay is very bad. The culture as a whole in the work environment is not very welcoming and can be very unprofessional between the managers. They also make you use your time to go on a mandatory leave for a week if you've been there less than 5 years and two weeks if you've been there for more than 5 yrs, and its consecutive days so you cannot break your time up.
Pros
Relaxed
Cons
Poor Pay, Unprofessional, Poor Management
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Competitiive, Fast pace environment, have to learn the job as you go.
Vice President, Account Ops (Current Employee) –  New Castle, DENovember 8, 2017
Competitive atmosphere with a lack of positive culture. Training is severely lacking to support the needs of the business. Organization is disjointed in many areas which causes internal departments to be siloed.
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Fast-paced environment
Operations Support Assistant (Former Employee) –  McLeansville, NCNovember 8, 2017
This was a good company who consistently rewarded its employees with recognition and promoted growth opportunities to work within the community on various projects.
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what
Payment Processor (Former Employee) –  Des Moines, IANovember 8, 2017
the company closed my department so I don't have an opinion about the management nor the company the perks were awesome but they are no longer here so have a good day
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Workplace culture
Vice President / Finance & Rewards Accounting (Current Employee) –  Sioux Falls, SDNovember 8, 2017
Citi is a great place to work and offer a well balanced atmosphere between family and work. Citi has terrific benefits. Citi is a large company and with that comes a diverse group of people that you interact with.
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Pretty standard call center.
Personal Banker (Former Employee) –  Tampa, FLNovember 8, 2017
Hours and days were pretty fixed which made for making plans outside of work pretty easy. Training was a little rushed but overall they instructed you enough to get by.
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lack of advancement
workflow coordinator (Current Employee) –  Irving, TXNovember 8, 2017
the majority of people here obtain degrees utilizing the tuition reimbursement program. Once degree is earned have a difficult time advancing. Especially if you are a minority.
Pros
Benifits - Vacation time
Cons
Low pay for existing employees
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Somewhat stressful and underpaid compared to other banks doing the same job.
Agent (Former Employee) –  Jacksonville, FLNovember 8, 2017
High volume call center with stressful clientele base. I learned to listen to the customer and make quick decisions based on the information that I have gathered. The hardest part of the job was calming the customer down long enough to gain their confidence. The most enjoyable part of my job was winning that customer over and identifying fraud on their accounts.
Pros
The campus does have an onsite gym and a cafe.
Cons
They both can be a little pricey.
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Communication from management is poor
Vice President - Product Management (Former Employee) –  Irving, TXNovember 8, 2017
Good people to work with but upper management communication down to staff is poor. I enjoyed working there and travel was important to keep lines open with NY staff.
Pros
Work/Life balance
Cons
poor communication
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typical fotune 500
Vice President - Mortgage Vendor Oversight (Former Employee) –  irving txNovember 7, 2017
The communication from the top down is not ideal. There is so much variance from job to job and team to team. Hard to give a good overall read, it is all relative
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Unfair business practices
Account Retention Representative (Former Employee) –  Jacksonville, FLNovember 7, 2017
I would not reccomend working for tis company due to the cut throat environment & the lack of communication from management with employees & the job security.
Pros
N/a
Cons
Job security & pay
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Informative place to work.
Financial Advisor/Wealth Investment Manager (Former Employee) –  La Jolla, CANovember 7, 2017
buy and sell stocks. well informed about markets. make welth recommendations to clients. secured series 7 license. Seccured Series 86 state License. Secured Life Insurance License.
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Very Competitive
Customer Service Associate III (Former Employee) –  Fort Mill, SCNovember 7, 2017
Competitive and Cut throat work environment. Call Center not really customer friendly. Pretty good bonus structure. Management need more training lack qualities.
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good place to work
Credit Specialist (Former Employee) –  Jacksonville, FLNovember 6, 2017
Good benefits and growing opportunities, Different department where you can move and learn different task. The best that the company have is the benefits.
Pros
benefits
Cons
poor management
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Productive place with greater focus on efficiency
Vice President (Current Employee) –  New York, NYNovember 6, 2017
Overall, a good company that is global in footprint and focusing on efficiency and cost cutting. The reorganization process is one that could be beneficial and help other people move into other groups whereas they would be in the same role but could also be challenging as well.
Pros
Good company name and good group of people to work with
Cons
Hours and frequent reorganization
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Exceptional workplace
Retail Private Label Specialist (Former Employee) –  Las Colinas, TXNovember 6, 2017
very motivated group of individuals always ready to lend a hand.
Management is great, the workplace is professional not micromanaged and the lunch could be an hour or 45 minutes based on group decision.
Pros
paid training and good start for customer service and collections role
Cons
very repetitive work
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Very fast paced
AML Analyst (Contract) (Former Employee) –  Tampa, FLNovember 6, 2017
Trainer was very abusive, unable to understand, the English was very poor. Unable to hear or see the screen. Training was very stressful. Unable to ask questions regarding the assignment.
Pros
The pay was great. Learned a lot.
Cons
Training was terrible
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Contractors beware
Project Manager (Current Employee) –  New York, NYNovember 6, 2017
They use contractors for supporting functions with no chance of advancement or perm position. Most everyone in my group was hired for something they are good at, then ended up with a boring routine job. I hardly have 5 hours of real work each week, most of the time is just pretending I am doing something. I am not alone, I watch people play Netflix all day, It's like an adult babysitting location.
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requires good attitude
Fraud Analyst (Former Employee) –  San Antonio, TXNovember 6, 2017
its a great place to work at as long as you want to work. it can be stressful if you don't want to at least try. high work ethics required. honesty is a must
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Bad place to work!
SGA Consultant (Former Employee) –  Tampa, FLNovember 6, 2017
If you are in it for only the money, then it's OK anything else your require such as good managers; go work somewhere else! This survey wouldn't let me out unless I added more information about this company. However, I have nothing more to say about them.
Pros
Moeny is good.
Cons
Everything else is bad.
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Overall rating

3.9
Based on 11,279 reviews
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Ratings by category

Work/Life Balance
3.8
Compensation/Benefits
3.9
Job Security/Advancement
3.5
Management
3.5
Culture
3.8