Head Teller (Former Employee) – Cambridge, MA – February 6, 2017
Overall good place to work only downgrade is what they call KDS - they will call your customers after your transaction and ask a series of questions, depending on what the customer rated the transaction experience they evaluate your customer service skills and that affect your bonus - if the customer does not give you all TENS to all of the questions your are already in the red mark.
Application Processor (Former Employee) – Newark, DE – February 5, 2017
this job is fast paced you must be able to keep up because there are productivity requirements that you must meet they give you some time to learn and get the hang of it but you must be a fast learner.
Customer Service (Current Employee) – Hagerstown, MD – February 5, 2017
It's ok far as the pay but if you're looking for advancement in the company this may not be the job for you depending on what department you get in. The management is terrible and at the end of the day that has a big impact on where you go in the company. Another downfall about the job is that you have to manual key everything like the old days far as your timesheet, breaks,bathrooms and everything which becomes very stressful. As well if you are having personal issues, family issues they really don't have much of a support system when it comes to that depending on your manager. As well they really never know what's going on and its very unorganized. So if you like being on the phone 8-10 hours a day constantly talking to people and getting yelled at then this may be to your liking regardless good luck with your path in life and job searches I wish you the best!
Management, Trying to get off days, Shifts, Policies, Favoritisim
Head Teller (Former Employee) – Jamaica, NY – February 4, 2017
I loved seeing my repeat customers every week. If you enjoy talking or meeting people and you have an outgoing personality this type of job would be rewarding for you. Once you learn the operating system the job was very straight forward.
Hard to climb the "corporate ladder", if you are looking for something repetitive and middle of the road, then this is perfect. Not a huge bonus structure or any commission, and their recruiting practices are outdated as well as their technology software to do so. If you thrive on new challenges and a bonus/commission style compensation then this is not the place for you. This is a place you go to retire not a place you want to grow your career for a long time.
Productive workplace that treats their employees very well.
Costco Customer Service Representative (Former Employee) – Tucson, AZ – February 2, 2017
Citibank is a very structured but fun, professional workplace that treats all of their employees extremely well. This job provides their employees with everything they need, from great pay and amazing benefits to gifting each employee their own Citibank coffee thermos on their first day of training and having free coffee, hot cocoa, and tea in each break room daily. Citi has a variety of schedules you're able to choose from, upon hiring in, as well; all positions are guaranteed full time. Everyone in the workplace, from coworkers to management, are extremely helpful and easy to get along with. Occasionally, irate customers call in, but if you know your stuff, it's generally easy to deescalate, and most of the phone calls turn out pleasant in the end. I learned quite a bit about handling financial accounts and how to effectively deescalate angry customer's in order to get them exactly what they need. Working for Citibank was a very valuable experience for me, and if I weren't going to school, I would definitely work for this company again.
In-company events, free coffee hot chocolate and tea, great benefits, great pay, good management, helpful coworkers, 2-3 paid breaks per day, 1 lunch, paid holidays/sick days, etc.
Customer Service Representative (Current Employee) – Jacksonville, FL – February 2, 2017
its a pretty high call volume ... expect customers to curse you out . know how to handle each situation , follow dress code, and don't use Google. I love it,..... you have to do good year round to get a good enough raise. sometimes you may feel like yo do more then what your job requires, it happens.