Citi Employee Reviews

Found 6,662 reviews matching the search
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Productive workplace that treats their employees very well.
Costco Customer Service Representative (Former Employee) –  Tucson, AZFebruary 2, 2017
Citibank is a very structured but fun, professional workplace that treats all of their employees extremely well. This job provides their employees with everything they need, from great pay and amazing benefits to gifting each employee their own Citibank coffee thermos on their first day of training and having free coffee, hot cocoa, and tea in each break room daily. Citi has a variety of schedules you're able to choose from, upon hiring in, as well; all positions are guaranteed full time. Everyone in the workplace, from coworkers to management, are extremely helpful and easy to get along with. Occasionally, irate customers call in, but if you know your stuff, it's generally easy to deescalate, and most of the phone calls turn out pleasant in the end. I learned quite a bit about handling financial accounts and how to effectively deescalate angry customer's in order to get them exactly what they need. Working for Citibank was a very valuable experience for me, and if I weren't going to school, I would definitely work for this company again.
Pros
In-company events, free coffee hot chocolate and tea, great benefits, great pay, good management, helpful coworkers, 2-3 paid breaks per day, 1 lunch, paid holidays/sick days, etc.
Cons
Irate customers
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good place
Customer Service Representative (Current Employee) –  Jacksonville, FLFebruary 2, 2017
its a pretty high call volume ... expect customers to curse you out . know how to handle each situation , follow dress code, and don't use Google. I love it,..... you have to do good year round to get a good enough raise. sometimes you may feel like yo do more then what your job requires, it happens.
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Decent work environment with overall good benefits.
Representative/Customer Service (Current Employee) –  Meridian, IDFebruary 2, 2017
It has been a pleasure working for citibank, I was trained well and am a top 5 represantitive at my location. The job is easy but looking for more pay and more opportunity to move up. Benefits were pretty great!
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Productive and great work enviornment
Business Analyst- Lead (Current Employee) –  New Castle, DEFebruary 2, 2017
I was contracted to work with this company for 4 months. The staff and management are amazing. The hire a lot internally. Very hard to get hired from the outside.
Pros
excellent salary and job security
Cons
Their technology department needs work.
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Long Hours with Little Acknowledgment of Work done
Branch Manager (Former Employee) –  Arvada, COFebruary 1, 2017
Working environment is great as long as the numbers are way up - if they are not there is abuse from upper management that doesn't promote professional growth.
There is very little consideration for the employees family outside the business. Salary does mean free in the eyes of upper management.
Being able to help a client with financial assistance is very rewarding but the collection process does not promote long term relationships with those same clients.
The hardest part of the job is the lack of job/home balance.
I learned to work in a high stress environment never taking my eye off the prize.
Pros
Compensation and Benefit Package
Cons
Long Hours - no balance of work and play
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Stressful workplace
Bank Teller (Current Employee) –  New York, NYFebruary 1, 2017
Very good benefits but depending on location of the branch is very different environment. Very fast pace and not very enjoyable.
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Great work life balance
Senior Internal Audit, Model Risk (Current Employee) –  New York, NYFebruary 1, 2017
Overall a great place to work at, but unless you make connections with a strong leader you will be stuck for a while in the same role.
Pros
Life work balance
Cons
Difficult to advance
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Very demanding but rewarding work experience.
Production Control Specialist Scheduler (Former Employee) –  Wentzville, MOFebruary 1, 2017
Responsible for all production jobs, files and applications via use of OPC/Tivoli scheduler software. After successful Y2K, assisted in developing a new Test Center. Had to learn a great deal more about OPC/Tivoli scheduler software. Team dedication to work was very positive. Enjoyed that Y2K was a non-event where everything went smoothly. Team interaction was very positive.
Pros
Sense of accomplishment when tasks were completed.
Cons
Downsizing of staff nationwide.
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Productive and great company to work for
Head Teller (Former Employee) –  Boston, MAJanuary 31, 2017
Productive and great company to work for! I really enjoyed my time with Citibank. They have great benefits and salaries as well as flexibility with PTO.
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Great company
Loan Processor (Current Employee) –  O'Fallon, MOJanuary 31, 2017
Great company to work. The most enjoyable part of the day is making new home owner's dreams come true. They also have a very nice full cafeteria.
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Good place to work for experience
Service Processor 2/3 (Current Employee) –  O'Fallon, MOJanuary 31, 2017
Often times you are overworked. There is a lot of things that they will fit in your pay grade to avoid higher wages. Always busy and great team enviroment
Pros
Desk Job
Cons
pay
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Productive and supportive atmosphere to work
Sr. Storage Administrator/Engineer (Current Employee) –  Irving, TXJanuary 31, 2017
This is a great place to pursue your career, Lot many technologies to experience and very friendly and supportive people to work with
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a productive and fun workplace
Transaction Services Representative I (Former Employee) –  Newark, DEJanuary 31, 2017
typical day at work make sure resident are doing fine give them there medicine. And keep there health good exercise daily an exercise groups.
Pros
free lunches
Cons
no breaks
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Great Networking
Teller (Former Employee) –  New York, NYJanuary 31, 2017
Networking at Citi is great because there are a lot of meetings and opportunities to meet mentors. Management cares about their staff. Work itself is stressful because you have to reach the sales goals.
Pros
Friendly Coworkers
Cons
Too much pressure to meet goals
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Great place!
Financial Associate (Former Employee) –  Florence, KYJanuary 31, 2017
Awesome place to work with a great workplace/life balance and supportive environment. Very fun and productive culture.
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Always Short Staff
Personal Banker (Current Employee) –  Chicago, ILJanuary 31, 2017
I learned a lot why working at Citi, but i figured it is time to focus on my career. I moved to another branch who was short staff and the management always looking for help but never received it.
Pros
good benefits
Cons
worked 6 days a week and not good enough for management
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Great global company
VP Senior Business Analyst Manager (Current Employee) –  Elk Grove Village, ILJanuary 30, 2017
Great global company to contribute to in one's career pursuits. It's a real institution to review for consideration of their many valuable services offered.
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Teamwork
Ops Support Assistant (Current Employee) –  O'Fallon, MOJanuary 30, 2017
There are many different departments and areas to learn and grow with. It is a team work environment so everyone looks out for each other.
Pros
teamwork
Cons
late lunches sometimes
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Very stressful environment
Developer (consultant) (Former Employee) –  New York, NYJanuary 30, 2017
Friendly, but stressful environment. Did not have time to advance my skills that much. Very tight schedule and deliverable
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Good place if you like working with PCs and Fraud
Operations Fraud Analyst (Current Employee) –  San Antonio, TXJanuary 29, 2017
● Research and analyze account activity to assess levels of risk and detect fraudulent activity
● Utilize strategic tools, resources and procedures to diligently evaluate accounts and customer situations that may require unique treatment and a specialized approach
● Complete inbound and outbound calls and taking appropriate action based on specific transaction
● Help protect customers and bringing peace of mind as part of a remarkable experience with Citibank
Pros
Good job.
Cons
Little pay for work.
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Overall rating

3.9
Based on 8,576 reviews
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Ratings by category

Work/Life Balance
3.8
Compensation/Benefits
3.9
Job Security/Advancement
3.5
Management
3.5
Culture
3.8