Citi Employee Reviews

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Great
Workforce Management Analyst (Former Employee) –  Jacksonville, FLNovember 9, 2017
Benefits here are out of the world. They have a gym, a daycare, a nice cafe and the hours were always just Monday thru friday. good company for your resume.
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Balanced, professional
Credit Underwriter 4 (Former Employee) –  Irving, TXNovember 9, 2017
Clear concise instructions. Good management. Professional atmosphere. Fair and industry equal compensation. Acceptable advancement opportunities. Equal opportunity culture.
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workplace
Data Entry Clerk (Former Employee) –  New Castle, DENovember 9, 2017
I was on the weekend shift so the workplace was pretty relaxed. I enjoyed working with the people. I learned how to key in numbers real well. Management was really nice, if you needed assistance they were right there to help.
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Great environment and Location
FIU AML Investigator (Current Employee) –  Long Island City, NYNovember 9, 2017
Overall good experience working with the SPEC team and High profile Unit. Management was very helpful and communication was very transparent. Pay rate was the challenging.
Pros
flexible lunch breaks, vacation availability
Cons
Pay rate
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Poor Management
Collector 1 (Former Employee) –  Fort Mill, SCNovember 9, 2017
Working at Citi Financial was very disappointing. Management was not fair or professional. Mandatory overtime was required every last day of the month.
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Simple/Easy place to work
Customer Service Rep/Fraud Investigator (Former Employee) –  Las Colinas, TXNovember 9, 2017
Went to work at Citi because I was referred by a friend. At the time Citi paid for your college 90/100% I believe. Many of my college friends worked there in customer service and was a very fun environment. Customer service was fun to work in and team leads were young and energetic.
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Very Large Organization with all the troubles that produces
Vice President (Former Employee) –  Tampa, FLNovember 9, 2017
Citi is big. Really big. Like 200,000 employees. Their IT is big. Really big. Can't count with my fingers and toes, that's for sure. There's a lot of compartmentalization going on, so it's often difficult to get things done because you don't know which team does this little function you need.

That being said, Citi's salary structure and benefits are pretty awesome and the work culture is somewhat relaxed.
Pros
Salary, benefits
Cons
Large organization, compartmentalized functions
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Citi is too much of a cutthroat environment
unit manager (Former Employee) –  Hagerstown, MDNovember 9, 2017
I am all for competition but this is beyond that. It is frowned upon to have FMLA and definitely frowned upon to use it even with short term disability
Pros
healthcare was very good
Cons
too many work hours for exempt employees expected
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Very productive and fun work environment
Teller (Former Employee) –  Oakland, CANovember 8, 2017
Citi Bank was a great experience. It does require fast paced service and multi-tasking skills. If given the chance I would graciously accept the offer.
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Ok Job, But Poor Management
Associate Loan Doc & Processor Analyst (Former Employee) –  New Castle, DENovember 8, 2017
The management is horrible. There is too much favoritism and not enough growth. Management feels like its best to hire people with zero bank experience then to promote within. Citi's pay is very bad. The culture as a whole in the work environment is not very welcoming and can be very unprofessional between the managers. They also make you use your time to go on a mandatory leave for a week if you've been there less than 5 years and two weeks if you've been there for more than 5 yrs, and its consecutive days so you cannot break your time up.
Pros
Relaxed
Cons
Poor Pay, Unprofessional, Poor Management
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Competitiive, Fast pace environment, have to learn the job as you go.
Vice President, Account Ops (Current Employee) –  New Castle, DENovember 8, 2017
Competitive atmosphere with a lack of positive culture. Training is severely lacking to support the needs of the business. Organization is disjointed in many areas which causes internal departments to be siloed.
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Fast-paced environment
Operations Support Assistant (Former Employee) –  McLeansville, NCNovember 8, 2017
This was a good company who consistently rewarded its employees with recognition and promoted growth opportunities to work within the community on various projects.
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what
Payment Processor (Former Employee) –  Des Moines, IANovember 8, 2017
the company closed my department so I don't have an opinion about the management nor the company the perks were awesome but they are no longer here so have a good day
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Workplace culture
Vice President / Finance & Rewards Accounting (Current Employee) –  Sioux Falls, SDNovember 8, 2017
Citi is a great place to work and offer a well balanced atmosphere between family and work. Citi has terrific benefits. Citi is a large company and with that comes a diverse group of people that you interact with.
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Pretty standard call center.
Personal Banker (Former Employee) –  Tampa, FLNovember 8, 2017
Hours and days were pretty fixed which made for making plans outside of work pretty easy. Training was a little rushed but overall they instructed you enough to get by.
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lack of advancement
workflow coordinator (Current Employee) –  Irving, TXNovember 8, 2017
the majority of people here obtain degrees utilizing the tuition reimbursement program. Once degree is earned have a difficult time advancing. Especially if you are a minority.
Pros
Benifits - Vacation time
Cons
Low pay for existing employees
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Somewhat stressful and underpaid compared to other banks doing the same job.
Agent (Former Employee) –  Jacksonville, FLNovember 8, 2017
High volume call center with stressful clientele base. I learned to listen to the customer and make quick decisions based on the information that I have gathered. The hardest part of the job was calming the customer down long enough to gain their confidence. The most enjoyable part of my job was winning that customer over and identifying fraud on their accounts.
Pros
The campus does have an onsite gym and a cafe.
Cons
They both can be a little pricey.
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Communication from management is poor
Vice President - Product Management (Former Employee) –  Irving, TXNovember 8, 2017
Good people to work with but upper management communication down to staff is poor. I enjoyed working there and travel was important to keep lines open with NY staff.
Pros
Work/Life balance
Cons
poor communication
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typical fotune 500
Vice President - Mortgage Vendor Oversight (Former Employee) –  irving txNovember 7, 2017
The communication from the top down is not ideal. There is so much variance from job to job and team to team. Hard to give a good overall read, it is all relative
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Unfair business practices
Account Retention Representative (Former Employee) –  Jacksonville, FLNovember 7, 2017
I would not reccomend working for tis company due to the cut throat environment & the lack of communication from management with employees & the job security.
Pros
N/a
Cons
Job security & pay
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Overall rating

3.9
Based on 11,318 reviews
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Ratings by category

Work/Life Balance
3.8
Compensation/Benefits
3.9
Job Security/Advancement
3.5
Management
3.5
Culture
3.8