Its a great place to work and am happy to be apart of such an organized company.
Pros: positive work place envirement - great benefits
Cons: they yearly raises are very minimal.
Citi / Branch Manager 2010 to present
. Oversee $100 in accounts receivables, and prevented minimal loss through loss mitigation.
. Oversee day to day operations of employees, administration of all operations including; loss mitigation process
compliance, customer service through a retail store excepting cash payments, and security in accordance with corporate
. Handled a high influx of in-bound & out-bound calls pertaining to the reconciliation and collection of
. Processed short sales, modifications, subordinations on defaulted mortgages.
. Compiled and analyzing data for monthly Loan Loss Reports to measure portfolio performance.
. Prevented impending loss and increasing profitability through negotiation and enforcement of
scheduled collection campaigns, consistently achieving a high recovery rate.
. Monitored and listened to all inbound and outbound calls with the staff though daily Coaching Reviews.
. Safe Mortgage loan originator licensed in Utah and 45 other States.
Received promotion from Account Executive to Branch Manager in 2010.
Ranked within the top 10 branches, division wide, assigned to 30-day collection activity.
Achieving the “Hero of the Month” award for several months in 2011, 2012, 2013 and 2014 for being #1 in the division , going above & beyond in customer service & demonstrating excellent leadership.
Actively Enrolled into the District Manager Fast track Program.