Productive workplace that treats their employees very well.
Costco Customer Service Representative (Former Employee) – Tucson, AZ – February 2, 2017
Citibank is a very structured but fun, professional workplace that treats all of their employees extremely well. This job provides their employees with everything they need, from great pay and amazing benefits to gifting each employee their own Citibank coffee thermos on their first day of training and having free coffee, hot cocoa, and tea in each break room daily. Citi has a variety of schedules you're able to choose from, upon hiring in, as well; all positions are guaranteed full time. Everyone in the workplace, from coworkers to management, are extremely helpful and easy to get along with. Occasionally, irate customers call in, but if you know your stuff, it's generally easy to deescalate, and most of the phone calls turn out pleasant in the end. I learned quite a bit about handling financial accounts and how to effectively deescalate angry customer's in order to get them exactly what they need. Working for Citibank was a very valuable experience for me, and if I weren't going to school, I would definitely work for this company again.
In-company events, free coffee hot chocolate and tea, great benefits, great pay, good management, helpful coworkers, 2-3 paid breaks per day, 1 lunch, paid holidays/sick days, etc.
Customer Service Representative (Current Employee) – Jacksonville, FL – February 2, 2017
its a pretty high call volume ... expect customers to curse you out . know how to handle each situation , follow dress code, and don't use Google. I love it,..... you have to do good year round to get a good enough raise. sometimes you may feel like yo do more then what your job requires, it happens.
Decent work environment with overall good benefits.
Representative/Customer Service (Current Employee) – Meridian, ID – February 2, 2017
It has been a pleasure working for citibank, I was trained well and am a top 5 represantitive at my location. The job is easy but looking for more pay and more opportunity to move up. Benefits were pretty great!
Long Hours with Little Acknowledgment of Work done
Branch Manager (Former Employee) – Arvada, CO – February 1, 2017
Working environment is great as long as the numbers are way up - if they are not there is abuse from upper management that doesn't promote professional growth. There is very little consideration for the employees family outside the business. Salary does mean free in the eyes of upper management. Being able to help a client with financial assistance is very rewarding but the collection process does not promote long term relationships with those same clients. The hardest part of the job is the lack of job/home balance. I learned to work in a high stress environment never taking my eye off the prize.
Production Control Specialist Scheduler (Former Employee) – Wentzville, MO – February 1, 2017
Responsible for all production jobs, files and applications via use of OPC/Tivoli scheduler software. After successful Y2K, assisted in developing a new Test Center. Had to learn a great deal more about OPC/Tivoli scheduler software. Team dedication to work was very positive. Enjoyed that Y2K was a non-event where everything went smoothly. Team interaction was very positive.
Sense of accomplishment when tasks were completed.
Teller (Former Employee) – New York, NY – January 31, 2017
Networking at Citi is great because there are a lot of meetings and opportunities to meet mentors. Management cares about their staff. Work itself is stressful because you have to reach the sales goals.
Operations Fraud Analyst (Current Employee) – San Antonio, TX – January 29, 2017
● Research and analyze account activity to assess levels of risk and detect fraudulent activity ● Utilize strategic tools, resources and procedures to diligently evaluate accounts and customer situations that may require unique treatment and a specialized approach ● Complete inbound and outbound calls and taking appropriate action based on specific transaction ● Help protect customers and bringing peace of mind as part of a remarkable experience with Citibank