Pros: Freedom to schedule my day--pleasnt working environment
Cons: Paperwork and aomne of the policies
I supported users at 4 physical location...2 in Northern CA and 2 in Southern CA, as well as most of the CA telecommuters. Desktops, Laptops, Printers, Asset management, troubleshooting and repair of devices from beginning to end. I used remote access to help remote users--Mostly VNC, and Lync, but occasionally I also used Remote Desktop Connection, and UNC to connect to the computers. Most of the remote user issues were with remote connection, printer installs, and computer functionality. I also built computers from the ground up (imaged them) to delivery to the customer. I was the sole support for these users. I did shipping and receiving for them, too. I performed service for anything which came in the door except for a remote server environment. They had their own help desk. I had to manage my day, including contacting users and scheduling with them. The hardest part of the job was itemizing what I had done for each of the 8 hours. I was ALWAYS busy, but trying to break down how much time I spent on a particular user in order to itemize the day was hard. Meeting the hard 3-8 hours for completion was hard with the telecommuters unless it was an easy fix. I got along very well with my co-workers, management and the users. the most enjoyable part of the job was being free to organize my day on my own. I liked the work, the people and the location. Just not the paperwork. I learned that I could fit into the role, and do a good job with minimal supervision, keeping everyone satisfied. I came in with minimal background.