Pros: healthcare benefits
Cons: extremely stressful working environment, unrealistic demands imposed by management, short breaks (2x15 min breaks, 1 30 min lunch), terrible pay, advancement mostly based off of favoritism.
Let me first start out by saying I worked here for 3 years. They hired me as a Customer Service rep, and I was pretty grateful because I had left a McJob right before. Compared to the pittance I was making at the McJob, Citibank was a revelation. However, as time progressed and my financial obligations increased, I quickly found the $12.80/hr (after – more... 3 years with the company) to be unrealistic compensation. They will keep training you in different specialties, but they will not pay you for taking on these extra responsibilities. I am unmarried and have no children, so to think this company is paying similar wages to people with families is shameful for the amount of pressure and workload of the job.
I worked in a call center, and I'd say 75% of the time I'd be taking calls back to back. Opportunities for advancement (which are rare- think annually) are mostly based off employee favoritism. The monotony and stress of this job is enough to drive someone to an early grave.
Unless you intend on making this a small stepping stone (college job, temp job) on your path toward a real career, I would avoid working in a Citibank call center like the plague. Before I left they laid off two of the more tenured managers, when I could think of a handful of others that were less valuable. This company is only interested in hiring cheap workers to do hard work and getting rid of the tenured when they turn out to be cost-ineffective. – less