Pros: promotion from within if you prove yourself
Cons: low pay, unprofessional store management, cheap, unruly customers
I started as a sales associate and was quickly promoted to 2nd Assistant Manager. Now I am over the entire Kids Department and am responsible for weekly Markdowns on Sundays and Mondays. I also handle Returns & Exchanges, determine whether discounts are necessary, open and close the store, do daily paperwork, and other managerial duties in addition to processing freight and stocking the sales floor.
This was my first job in retail so I do appreciate what I've learned by working here, even though nearly everything I've learned has been self-taught. We opened a new location and received hardly any training. I also received minimal training when I was promoted. So whenever I did anything wrong, I was treated rudely and unfairly, considering the fact that I was unaware of certain policies and procedures.
My store manager is unqualified and unprofessional. She does not like to communicate between other managers and sales associates, which is very important to success.
To be honest, this is an OK place to START if you've never had any retail experience. But if you're like me and have dreams for a professional fashion retail career, this is NOT the place to be. They hire almost anyone and don't pay nearly enough.
Our 1st assistant manager gets paid $10/hr and she does the same duties as I do except her department is the Men's Department (which is a bit smaller than my department) and instead of Markdowns, she is responsible for calling customers about their Layaway Payments.
I am of course the 2nd Assistant Manager. I get paid only $8.50/hr.
We have recently acquired a 3rd assistant manager (at least that's what they told her, but she is only a keyholder), who began working only a few months ago but is being paid $9/hr. She's responsible for the Plus Department which is really small.