Pros: can't really think of any.
Cons: too many responsibilities, not enough time to get to them, too much time on help desk issues, end-user ignorance, lack of hd policies.
I handle way too many help desk issues and do not spend enough time on server/network issues. I have to say that the end-users are the most computer illiterate I have ever worked with. There is absolutely no end-user training either. There are no help desk policies in place, so anyone can submit a ticket about anything or they can call with the most – more... ridiculous issue. Users do not ask other users when they encounter issues (even someone literally standing next to them); they instead pick up the phone and call IT (which means me!). It is very frustrating. I have way too many project to attend to and I am unable to get to them due to HD issues. – less