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Citizens Bank
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461 reviews

Citizens Bank Employer Reviews

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Great place to work
Team Leader (Current Employee), Pittsburgh, PANovember 5, 2014
Excellent company to work for. Con is lack of advancement opportunities.
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Bank in a grocery store
Banker (Former Employee), Buffalo, NYNovember 3, 2014
A typical day at work is fun because you learn from each other in a small group setting, the customers are people who live in the area and often shop in the grocery store you work in.

I learned about financial products that are offered through retail banking. This is also where I developed my selling abilities.

My past managers have all been very – more... good at there jobs and fair on most issue.

The people I have worked with are all good natured, go-getters, and fun to be around. you see them everyday so after a while you began to form bonds.

This job was easy if you took time to learn the financial products and absorbed selling advice from management like I did. If not, then you will hate the job, quit, you won't make it any ways. – less
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Terrible Excuse For A Bank
Manager (Former Employee), Hingham, MANovember 2, 2014
Pros: health
Cons: false data to get you out the door
Terrible just awful bank to work for widespread termination with feeble reasons and unscrupulous reports to lower the bottom line and cut costs this bank is in dire straits run far do see some of the practices coming under the spotlight in not to distant future management have no morals should be ashamed
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Productive
Teller (Former Employee), Philadelphia, PAOctober 31, 2014
Pros: able to network
A typical day at work was at easy Mon-Thurs. Fri-Sun was a rush due to business deposits.
What I learned was how to help customers balance their daily accounts and what type of account would benefit customers financial lifestyle.
Most enjoyable part of the job was interacting with customers.
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Exciting and fast paced
Manager (Former Employee), Richmond, VAOctober 30, 2014
As with other financial institutions Citizens operates in a highly regulated environment. The increased level of scrutiny along with constantly changing regulations creates opportunities for anyone who can quickly adapt.
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Great Place to work
Branch Manager (Current Employee), NHOctober 29, 2014
Pros: great work life balance
Cons: lots of change and not much you can do to stop it
This is a great bank with a great process. They focus on the customer and on work life balance. Working with Citizens Bank has been a great experience.
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awful
Teller (Current Employee), Newton, MAOctober 26, 2014
Pros: 30 min lunches lol
Cons: management, marketing, hr, secret shoppers, products, service, back office, cep process, etc.
sweatshop, hostile work environment, cut throat sales, pushing anything you can to customers, etc. make you say robotic phrases, turnover rate, spin you around the region to wherever they please. Huge sales goals with very little compensation for meeting them, scripted sales phrases and pitches to pitch to every customer that walks through the doors – more... if i forgot to mention :( lol. If you want to work or try out banking Citizens is not the place! – less
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Its a great place to work
Personal Universal Banker (Current Employee), Wilkes-Barre, PAOctober 23, 2014
Pros: compensation
Cons: healthcare is expensive, offices are short staffed
I havent had any issue since working here. Managers are great, training could have been better but overall it is a great learning experience.
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alot of changes happening right now
Senior Teller (Former Employee), Stoughton, MAOctober 22, 2014
Working to be more customer experience centered. Very aggressive sales goals.
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Good Opportunites
Portfolio Performance Manager, AVP (Former Employee), Dedham, MAOctober 17, 2014
I worked with many talented people at the bank. I was given the opportunity for advancement and appreciated the trust my managers placed in me
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ALL GOOD !!!! IT WAS BETTER A FEW YEARS BACK
Mortgage Loan Officer (Former Employee), Buffalo, NYOctober 15, 2014
STILL A GOOD PLACE TO WORK IF YOU DONT MIND NOT MAKING MUCH MONEY ...... GOOD PEOPLE
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Layoffs
Senior Operations Associate (Former Employee), Cranston, RIOctober 15, 2014
Pros: employees are friendly
Cons: layoffs
Starting reduction of workforce in all departments. Some managers are ok, the others are micromanagers.
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n/a
Contact Center Specialist II (Former Employee), Cranston, RIOctober 15, 2014
Responds to diverse incoming customer calls/requests regarding account activity and account related services in conformance with policy, procedures and service quality standards offering satisfactory solutions and appropriate options
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Great place to work
UNIVERSAL PERSONAL BANKER (Current Employee), Philadelphia, PAOctober 14, 2014
Room for growth in the company. Training is great, they teach you everything from A to Z
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Work Life Balance
Executive Assistant (Former Employee), Boston, MAOctober 14, 2014
Pros: work life, advancement
Cons: layoffs are frequent
This company prides themselves on a work life balance and their commitment to colleagues. They truly make that a part of their environment. Under the right management this company can provide numerous opportunities for growth and advancement.
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Student Friendly Atmosphere
Commercial Teller (Former Employee), Philadelphia, PAOctober 14, 2014
Pros: this company provides promotional incentives and free products to test out
Cons: sometimes hard to concentrate on the task at hand; professionals worked in cubicals
This job allowed and supported development and progress. It encouraged advancement opportunities and provided additional supports for internal hire. With an excellent tuition reimbursement plan it is not much more I could have asked for in an employer. The Hierarchy was formulated with tenor. This company believes in promoting from within the current – more... staff members. The hardest part of the job was quotas. Service levels and high expectations were required so they pretty much encouraged having the ability to work two jobs or work on and attend school. The entire staff either had a second job or was in a higher level of education of some sort affiliated with the company. – less
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Sales Culture
Senior Personal Banker/Business Banker (Former Employee), Philadelphia PAOctober 9, 2014
Excellent customer service leads to sales goals being made. I was also a Ballpark Banker with the Phillies.
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Great company values home/ work life
Senior Teller (Current Employee), Barrington, RIOctober 7, 2014
Pros: great 401k plan
Cons: seem to have long days with just one 30 minute break
Two teller that have been with the bank for 5 plus years are senior tellers. This is a title most employees get over time. I have a achieved this title within a year and a half working with the company. I absolutely adore all of my collegues and how we work like a team t achieve team sales goals and sales goals of the day. We are a team that acts like – more... a family. – less
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Productive environment
Electronic Banking Operations Claims Specialist (Former Employee), Medford, MAOctober 5, 2014
Productive environment. Limited option for advancement.
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Fun place to work
Teller (Current Employee), stoughtonOctober 3, 2014
My day consists of helping my customers and making them happy,making daily transactions balancing at the end of the night and making sure always audit ready

About Citizens Bank

Paper, plastic, or coin? No matter -- RBS Citizens Financial Group can handle it all. The company, formerly known as Citizens – Read more

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