Citizens Bank Employee Reviews

Found 1,209 reviews matching the search
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Very good place to work
Universal Banker (Former Employee) –  Everett, MAJanuary 31, 2017
A typical day at Citizens bank was very hectick. It was a small branch but it was very busy. It was not a typical branch since we was inside a supermarket, our hours and days of work were extended. But the training I received before starting to work was very good, I learned so much aboput banking, coming from having no experience at all.
Pros
Comission, close on almost all holidays
Cons
long hrs, short break, very small
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Great people and good work vs. life balance.
Finance Manager (Former Employee) –  Chicago, ILJanuary 29, 2017
Comfortable work environment and great supportive team. Technology up to date, good IT support. Cafeteria and fitness center onsite, great healthy choices for lunch. Close to train station.
Pros
Good location, close to train station
Cons
No flexibility to work from home if needed
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It's a bank afterall
Business Support Manager, Corporate Banking (Former Employee) –  Boston, MAJanuary 28, 2017
Fast paced and demanding. Rewarding experience depends on immediate manager. Upper management ongoing changes fosters constant flux which doesn't always lead to improvements. If you are conscientious and stand out among your peers there is room for advancement. Successful sales professionals are well rewarded, but if you are in a back office or support function, too often if you rise among the ranks, you will inevitably be fodder for cost control measures. It's a bank afterall.
Pros
Decent benefits, ESPP, 401k
Cons
Abrupt changes in focus and direction. Catering to investors rather than playing the long game.
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Busy
Teller (Current Employee) –  Farmington, NM 87401January 27, 2017
Small town bank... nice to know your customers and the people you work with.. nice to know that if there is a problem someone that will fix it...
Pros
Flexible
Cons
None
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Typical call center environment
Asset Recovery Specialist (Former Employee) –  Warwick, RIJanuary 27, 2017
A normal day would include a typical call center environment, with monitoring, time scales for calls and targets to achieve. Management can be somewhat tough but that's to be expected in this corporate environment.
Pros
Nice working hours
Cons
Has the potential to be stressful as with any job
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Sales is te job
Assistant Branch Manager (Current Employee) –  Springfield, MAJanuary 24, 2017
Citizens is a great place to work. It has great benefits and pay. At first. You began to hit a glass wall. Not much room for advancement but some. Pay seems fair at 1st until you realize how demanding job is. You work 10 hour days some times with out a lunch. You are expected to meet and beat sales goals but not in a high pressure environment.
Pros
Great benefts
Cons
No work life balance. Long exsausting shifts
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call center stress
Contact Center Senior Specialist (Former Employee) –  Pittsburgh, PAJanuary 23, 2017
fmla is horrible; stressful training and new employees were getting paid $3.00 more an hour than veteran employees. Young employees and no drug testing
Pros
great Manager
Cons
Flexibilty
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Proactive and fun work environment
Branch Manager (Current Employee) –  Medford, MAJanuary 23, 2017
Customers service focused and results driven environment. Focused on relationships building and finding solutions to meet customers needs. Great benefits, work life balance, and strong support system within management.
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Alright place to work
Universal Banker (Current Employee) –  Pittsburgh, PAJanuary 20, 2017
Lots of job responsibilities for compensation that doesn't really match what you're required to do. It is a sales job for a corporate company so sales, sales, and more sales are force fed down you and your colleagues throats. Your coworkers and managers are all very easy to get along with and you meet a lot of great people/customers that continually frequent your branch which is the main aspect of the job I enjoy.
Pros
meeting new people
Cons
completely sales driven. low salary for work requirements
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long hours
Universal Banker (Current Employee) –  New Bedford, MAJanuary 20, 2017
long hours, not much room for advancement, helpful coworkers, benefits mediocre, vacation time good, not enough breaks, scheduling not good with balancing work/home life.
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stressfull work environment
Universal Banker (Current Employee) –  Middletown, CTJanuary 17, 2017
nothing get done in a timely manner, management doesnt really care about empolyees (rms and up )
its all about making goals but seasoned employees tend not to help this is in my location my trainers where great.
Pros
heathe insurance, buying stock learning the ins and out of banking
Cons
micro managed, management dont know much, turnover is high. no work life balance.
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Great Company Overall
Collections Specialist (Former Employee) –  Riverside, RIJanuary 17, 2017
Citizens Bank is a great place to work. The atmosphere is really refreshing and advancement is very good. I like that the company allows employees and interviewees to job shadow the position before a decision is reached. The benefits are good, but the management needs to be more involved with the employee's advancement.
Pros
Incentive every month if quota is met
Cons
Very repetitive
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Productive workplace
New Accounts Representative I & II (Former Employee) –  Corvallis, ORJanuary 14, 2017
Great bank to work for, meets the customers and communities banking needs. Friendly staff and customers. No hassle for sales quotas which is nice for the employee and consumer as well.
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Part Time Bank Teller
Bank Teller/Customer Service Representative (Current Employee) –  Crestview Hills, KYJanuary 13, 2017
A typical day at work is slow, you normally have very little to do but sit and wait for customers to come in. I did learn about the different banking regulations and policies. Management is nice until you do something to occupy the time (ex, reading, coloring) then they are very standoffish. The hardest part of the job is really the slowness and just sitting there with very little to do. The most enjoyable part of the job is working with the customers because they provide interesting conversations.
Pros
Long lunch break
Cons
only one break, no health care, no bonuses, if you work less than 20 hrs a week no 401K
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9-5 job, Citizen's views you as a number not a person.
Teller II (Former Employee) –  Maple Glen, PAJanuary 9, 2017
Co-workers: fun to work with and talk to, unfortunately going through the same hardships only management had it okay.

Hardest part: Trying to help customers understand policies without divulging too much information that may pose a security risk.

Most enjoyable part: interacting with the customers

Management: Poor, only look out for themselves. Would throw you under the bus in a heartbeat in order to look good.
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It's a nice place to work
Universal Banker (Current Employee) –  Greensburg, PAJanuary 9, 2017
It all depends on who you work with. The turn over is terrible. I have already had 5 RM in less than 14 months. As long as you can adapt to fast changes, you are fine. A typical day at work is a minimum of 1 hour aisle time, 2 hours calling, working teller while gaining leads, getting 1 business lead, at least 1 New to Checking everyday, etc... the numbers can be daunting. Most enjoyable is helping customers. Hardest part is dealing with so much change every few weeks. If you have any disability, it is held against you. So, do not mention it if possible.
Pros
Great learning opportunity
Cons
A bit discrimantory against those with disabilities. Kind of "cliquey".
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Some Good and Same Challenges
Vice President, Director Recruitment (Former Employee) –  Philadelphia, PAJanuary 6, 2017
Like every retail bank, this one was striving to been seen as the best financial institution for its constituents. Low cost provider.
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Citizen's Bank
Universal Banker/ ATM Custodian/Supervisor (Former Employee) –  Cleveland, OHJanuary 5, 2017
Working with Citizen's was okay. I worked in an In-Store where it was super busy and hectic at times, but overall I had a great team.
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Worst Place
Contact Center Specialist (Former Employee) –  Cranston, RIJanuary 3, 2017
At the contact center they use you to the point where they write you up if you are sick and run out of vacation time. The DO NOT give employees sick time, so if you get sick you have to go to work sick or use vacation time and if you have no vacation time you get written up. If you try to move to another department they block your way.
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Great Benefits
Customer Contact Specialist (Current Employee) –  Pittsburgh, PAJanuary 3, 2017
This company offers competitive wages, good bonuses and benefits. The hours are terrible and chances of being promoted are slim. Expectations are extremely high so it is very stressful
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Overall rating

3.5
Based on 1,220 reviews
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Ratings by category

Work/Life Balance
3.4
Compensation/Benefits
3.5
Job Security/Advancement
3.1
Management
3.1
Culture
3.3