Citizens Bank Employer Reviews

Overall, it was a good experience working there. Since the first time I walked in the building, I felt welcome.

I took inbound calls for 8 hours a day or more.
Assisted Customers with their account
May have to do maintenance.
We had a daily huddle at 12:30
Offer services and products to customer that best fit their needs

Travel to Louisiana; Pittsburgh; North Carolina for training of New Hire employees and project facilitation. Communicate with Technology services for New Hire computer access as well a s update existing employee access. Creation of Conversion materials for various bank acquisitions since 2004.

My day consisted of helping customers with their transactions and suggesting other products I felt would fit their needs.
I learned a lot about the financial process and how it affects our customers.
Management was always finding ways to help us be successful and improve our skills in order to move forward within the company.
My co-workers were great. – more... We had a great sense of team work and everyone looked out for each other.
The hardest part was leaving the company for another opportunity in a different field.
I loved working with the customers and building a relationship with them. Not only did my co-workers feel like a part of the family, the customers did as well. – less

Great company to work for but the compensation is not competitive at all. Have to be really sales driven for this company

Citizen's Bank is part of a huge multi-national company. The sales goals were extremely demanding and the corporate culture stringent. While the larger company, RBS was (in my opinion) out of touch with the day to day lives of it's employees the management team and coworkers at the Rutland Branch were available, supportive and willing to listen to any – more... concerns any employee might have.
The hardest part of the job was the extremely aggressive sales goals. The best part was helping customers who came to you every day for their banking needs and became as much a part of your day as your coworkers. – less

Customer interaction could be fun. Enjoyed working with certain co-workers. Handling money and other transactions were like second nature to me. I enjoyed being able to help the customers with their needs. Upper management did not understand what it was like for us and would make things difficult at times.

Every day there were new challenges and things to learn. Working at an in-store location brought an additional element of speed required to complete each task. The staff of five people meant that everyone's input was important. The most difficult part of the job is keeping up with the ever changing regulations and procedures. The most enjoyable part – more... would have to be getting to know my coworkers and customers. – less

A typical day is between 8am-6pm with a 30min. lunch break. A great place to hone any kind of customer service skills and finance management. Most managers are pleasant and understanding to customers and employees, a role-model figure. Typically working with between 2-8 other tellers/bankers on any given day. Sales goals are a priority and can sometimes – more... be hard to achieve, but are very rewarding due to the incentive program that is in place for exceeding goals. Citizens Bank usually gives about 3 weeks of vacation for a full time employee per year. – less

This company is fantastic to work for. Headquartered in one of the most depressed cities in one of the most depressed nations in the country, this company has maintained a cheerful and positive presence. Promoting personal health, work-life balance and community service, this bank has been amazing to work for.
Unfortunately, they've been bought out – more... by another bank and it is no longer secure to work here. – less

Greet Customers, Desposit and Withdrawls Transcations, Blance at the end of the night. Train new employees.

i thought the management of the company was suspect-- it almost seemed like that old expression of, "the blind leading the blind."

Too much pressure when it comes to sales.They get too pushy and make employees and customers uncomfortable.

Absolutley brutal company to work for the last 4 years of my tenure. From senior managment all the way to corporate philosophy, this place absolutly sucked. No interest in doing their best for the customer, it was all sales, all the time. Stay away!!

I have had a great opportunity to grow as a Project Manager, Program Manager, Reports Analyst and excel at Continuous Improvement Process Improvement. I wish to continue to grow my skills to add value to my next organization.

A typical day at work was customers sharing family stories, life events. Laughs with co-workers. Racing to be the first one to meet customers for branch and sales goals. Making sure they left satisfied. The hardest part of the job was geting investment referrals. People typically didnt carry liquid accounts above $50,000. Competitive Environment with – more... coworkers while showing teamwork effort. Individual goals vs. Branch goals. Team efforts. Helping coworker reach their desired goals. Most enjoyable part of the job was the relationship we had with our customers. They tell me to come back to this day. – less

made sure money was intact, also did teller and opened up bank accounts, helped customers with any issue they were having with their accounts.

Assist customers with transactions on their accounts such as (cash deposits, withdraws, money orders, cashing checks, and opening accounts)

There was very little work life with Citizens and everything was revolved around sales.

What I most appreciate about my time at Citizens is that I learned a lot about the loans and loan documentation. I came to the bank, fresh out of college and with no job experience. Senior employees were willing and eager to help me learn what they knew about loan processes and interworkings of different departments.