Citizens Bank Employer Reviews

This company is fantastic to work for. Headquartered in one of the most depressed cities in one of the most depressed nations in the country, this company has maintained a cheerful and positive presence. Promoting personal health, work-life balance and community service, this bank has been amazing to work for.
Unfortunately, they've been bought out – more... by another bank and it is no longer secure to work here. – less

Greet Customers, Desposit and Withdrawls Transcations, Blance at the end of the night. Train new employees.

i thought the management of the company was suspect-- it almost seemed like that old expression of, "the blind leading the blind."

Too much pressure when it comes to sales.They get too pushy and make employees and customers uncomfortable.

Absolutley brutal company to work for the last 4 years of my tenure. From senior managment all the way to corporate philosophy, this place absolutly sucked. No interest in doing their best for the customer, it was all sales, all the time. Stay away!!

I have had a great opportunity to grow as a Project Manager, Program Manager, Reports Analyst and excel at Continuous Improvement Process Improvement. I wish to continue to grow my skills to add value to my next organization.

A typical day at work was customers sharing family stories, life events. Laughs with co-workers. Racing to be the first one to meet customers for branch and sales goals. Making sure they left satisfied. The hardest part of the job was geting investment referrals. People typically didnt carry liquid accounts above $50,000. Competitive Environment with – more... coworkers while showing teamwork effort. Individual goals vs. Branch goals. Team efforts. Helping coworker reach their desired goals. Most enjoyable part of the job was the relationship we had with our customers. They tell me to come back to this day. – less

made sure money was intact, also did teller and opened up bank accounts, helped customers with any issue they were having with their accounts.

Assist customers with transactions on their accounts such as (cash deposits, withdraws, money orders, cashing checks, and opening accounts)

There was very little work life with Citizens and everything was revolved around sales.

What I most appreciate about my time at Citizens is that I learned a lot about the loans and loan documentation. I came to the bank, fresh out of college and with no job experience. Senior employees were willing and eager to help me learn what they knew about loan processes and interworkings of different departments.

Long hours, goal driven business. Commission upon reaching and acheiving goals. Fun environment to work. Competitive and rewarding.

Co workers are very good to work with
Benefits and paid time off are very good
work life balance is hard because most of the time you work ten hr shifts
management does whatever they want. Aren't very good with the way they treat the employees that work for them
they pay isn't great and you you usually end up doing more then what you get paid for
no – more... support from hr
must like sales if job at citizens bank is wanted – less

The retail director is the western Pa market has the priorities in the wrong direction. The focus on short-term turnover is frustrating to long-term colleagues making it known that if you are employed for less than a year, you will be saved regardless of your work ethic or performance causing horrible morale and demotivation. It has also been seen that – more... the director moral ethics and integrity is challenged for personal gain. By belittling managers, team members and also partners, the director puts the colleagues in fear of reporting the poor behavior and leadership by losing their jobs.

As a manager, diplomacy and patience should be your main attribute. You will not be given an opportunity to manage your team nor discipline as needed. I have seen theft, fraud and harassment with no recourse and top performers be terminated for absolutely no good cause.

Sales is sales. If you like that challenge then this perfect for you if you can deal with political drama. If you are liked, you have absolutely nothing to worry about. If you get on someone's bad side, watch out because after a year, you will be fed to the wolves.

Compensation: for a new hire, you are brought in at a high salary; however if you want to be promoted, you will be moved into the position many times with no pay increase and more responsibility because you were hired at a higher pay grade. Once you "prove yourself" in the position, you might be given a promotional increase in 6 months.

Incentive: you will be sold on the lucrative bonus structure. Not so much especially if you are in management. Bankers will often times bonus higher than their managers because they are in control of their sales. Even then, only a few bankers will make over $1000 in bonus over a 90 day period. Embrace your motivator because you will need it if you want any sort of a decent bonus. There is no way your bonuses would be a life changer. – less

This job was very enjoyable. The best part was the mathematics portion of my job. My co-workers were very welcoming of me and very entertaining to work with. The management team there was very productive and on point with their work.Rewarding workplace for hardworking individuals.Providing great customer service with a smile.
Promote bank products and – more... services to customers .
Preparing cashiers checks, personal money orders, and entering transactions – less

Working for Citizens Bank was okay. The employees I worked with were great but upper management was lacking.

This job was very enjoyable. The best part was the mathematics portion of my job. My co-workers were very welcoming of me and very entertaining to work with. The management team there was very productive and on point with their work.

Rewarding workplace for hardworking individuals.
Competitive.
Unique work atmosphere.( In- Store location)

Citizens was a good reliable paycheck - other than that it was not a great place to work.

A typical work day would entail one on one customer service and cash handling. A busy sales day would include one or more of the following: personal/business account opening, and lending applications. I truly feel that because of how extensive the job responsibilities are, there is always something new to learn. Although the management style was inconsistent, – more... it was satisfactory. My colleagues and I try to work together as a united team. The most difficult part of the job can be resolving customer issues; not all problems have a clear cut answer and there may be multiple resolutions for the same issue. The most enjoyable part of the job is when customers come back and express how good the service experience has been with me. – less