Business Analyst (Current Employee), Mc Lean, VA – September 30, 2013
The project involved developing an IVR (Interactive Voice Response) application for routing the customer calls, accelerate speed to answer, manage peak call volumes, reducing average hold times and delivering quality customer care to millions of callers. We were able to successfully complete the project on time by thoroughly incorporating the user requirements.
Branch Manager (Former Employee), Natick, MA – January 13, 2014
I started my career at Citizens Bank, it gave me the opportunity to grow within the banking world. The hours are great if you are a student or single. Work/life balance suffers at times because of staffing issues.
high turnaround, lack of communication, and unorganized
Senior Customer Service Representative (Former Employee), Pittsburgh, PA – January 12, 2014
Pros: when i was there they work with a school schedule when have part time hours
Cons: fire due to lack of sales and unprofessional management
stressful and unprofessional. i learned the end and outs of banking. some management is knowledgeable and some aren't and some are very unprofessional. co-workers are fun and can be more helpful than management. hardest part of the job is the sale goals they implemented for the phone reps and their hours of operation. they are open 24/7 and the Pittsburgh – more... office close at 11. Benefits can be better. – less
Assistant Manager (Current Employee), Rochester, NY – January 11, 2014
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier I branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews – more... teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager. – less
Customer Service Supervisor (Former Employee), Flint, MI – December 30, 2013
Pros: respect and appreciation
Cons: over coming the balancing at the end of the hard night.
Citizens Bank was a growing place for me, I learned to be organized and keep things together so at the end of the day hopefully you balanced. Receiving several accomplishments there, by be coming a head teller and taking on responsiblity of the tellers in you office. And also taking top sales for our whole Bank. Yes there was always someone there showing – more... you respect what you did and who you where. Working under pressure when you had at least 60 customers in line all day on the 1st and 3rd of month. Yes it was hard, all my staff worked together as a team always helping out. – less
Assistant Branch Manager II (Current Employee), Cromwell, CT – December 30, 2013
Pros: conventional banking hours
Cons: low pay, difficult to achieve goal set, unclear direction
When I started at Citizens seven years ago there was more team building. The company seemed to be forward thinking and had good programs for the employees. There were community events that we sponsored and more moral supporting events. Everything has cut back. Commission payout grids have been changed four times in the last three years. We continue – more... to have to deliver higher levels service with less people and less compensation. The front line has been left to suffer and expected to do more with less. It is difficult to want to work harder for a company that makes it harder to achieve their goals on a daily bases and does not give the resources to complete it. – less
Personal Banker (Current Employee), Syracuse, NY – November 25, 2013
Support customers by understanding financial needs, recommending the right products and services and resolving customers issues as they arise. Achieve sales and referral goals by developing a positive customer experience Built and managed a book of business by proactively seeking ways to develop and expand customer relationships in order to contribute – more... towards branch success Maximized personal productivity through attention to detail, self motivation, and adaptability to achieve personal and branch goals Actively participated in opportunities to expand knowledge, influencing and interpersonal skills Process customer transactions and adhere to bank policies and regulations Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results – less