Pros: Good training, above average pay, great coworkers
Cons: High stress, demanding sales goals, high turnover, long hours
The main problem with Citizens is that they expected far too much from their employees. The hours were ridiculous, the assigned sales goals were completely unrealistic, and you were expected to be a teller, CSR, banker, loan officer, salesperson, and compliance manager all at the same time.
It was a fun challenge for a while, but when you are doing the job of 6 people and working 11 hour days up to 7 days a week, it's unsustainable and you get burnt out quickly. Because of that, turnover is very high, which makes it even more stressful for veteran workers who have to deal with being understaffed.
I did learn a lot working there, and I met some great people, both coworkers and customers. The pay was also above average for an entry level banking position in Syracuse.