Company grew quickly and lost their focus
Banker 1, Senior Teller (Former Employee) – Pawcatuck, CT, Westerly, RI – October 18, 2016
I worked for Citizens Bank for many years. I started when they were "Not Your Typical Bank". Over the years, Citizens Bank grew and acquired other smaller banks. This transition left branches short staffed with larger work loads. many employees had to forfeit a lunch break due to lack of help. Employees were promoted to positions without sufficient training. The Bank as a whole became completely focused on sales and did not keep their customers best interest in mind.
On the teller line in the branches, my colleagues and I always worked as a team to get out tasks done and encouraged each other to make our sales goals.
On the platform, colleagues were paid higher bonuses for achieving their sales goals, so relationships were not as strong.
Reasonable hours, paid holidays, decent vacation time
Employee retention rate in branches was poor