Business Analyst (Current Employee) – Mc Lean, VA – September 30, 2013
The project involved developing an IVR (Interactive Voice Response) application for routing the customer calls, accelerate speed to answer, manage peak call volumes, reducing average hold times and delivering quality customer care to millions of callers. We were able to successfully complete the project on time by thoroughly incorporating the user requirements.
Management operates by buzz saw. Supporting back office departments are aweful. Employees are very generic and replaced frequently, customers know too
Licensed Banker (Former Employee) – Lancaster, PA – September 19, 2015
once you are hired start looking for your next job. Micro management at its finest. Banks internal issues become your baby. Classic blame game deflection. Investments responsibilities as well as opening new checking accounts on banking side. 2 masters to serve but banking side takes precedent and 95% of your time.
Senior Personal Banker (Current Employee) – Schenectady, NY – September 12, 2015
Ok company to work for, very sales aggressive and incentive continues to decrease throughout the years. Lack of recognition is one of the negative things that affects turnover. Not employee oriented and upper management is not involve.
customer interaction and direct manager
employee turnover and not much opportunity to grow
Appraisal Service Coordinator (Former Employee) – Providence, RI – September 5, 2015
Management sucks, unskilled. Does not care about employees. Once IPO went into effect cut costs to the point that vending machines with bugs in them were brought in for coffee. No longer provided napkins, plates, utensils, etc for the kitchens/cafeteria.
Senior personal banker (Former Employee) – Stamford, CT – September 3, 2015
A typical day at work I would open the branch with a coworker get everything ready before any customers arrive. Then I would go to my desk organize it get folders prepared for account opening and appointments , Then I would check my email , Then I would make calls to local businesses for a hour and a half , then I would call the people I had in my schedule for appointments to verify the time and appointment. Then I would go behind the teller line take some teller transactions etc....
build a bond with coworkers felt comfortable at work
Employee (Former Employee) – Cranston, RI – September 2, 2015
Good work environment but Management cannot make a decision and constantly changing course of action. I had 5 different SVPs as my manager in 1 year. Pretty hard to get recognized when you have to prove yourself 5 different times in 12 months...
Contact Center Specialist (Current Employee) – Pittsburgh, PA – August 31, 2015
Phones, upset customers, upgrade accounts, look for sales, dealing with customers money. Management always adding more things to do. Management is willing to help, can be frustrating at times. Benefits not so great. No support group for Veterans.
Relationships with colleagues and some of the regular customers most enjoyable part of the job. Responsible for large amounts of money and sensitive/confident customer information. Pressure for great customer service and reaching branch goals well most of the time being understaffed was stressful. The stress caused poor management. Compensation and benefits not desirable enough for job requirements.
Teller/Banker, Cash Custodian, Branch Key Holder (Former Employee) – Rochester, NY – August 28, 2015
Was forced to work outside legal limits with cash amounts, security levels in the branch and misuse of personal information. Worse company I have ever been associated with, both on a professional and personal level. I would never recommend this company to anyone.
Lack of EVERYTHING, forced to work outside legal limits
Senior Financial Analyst (Former Employee) – Riverside, RI – August 24, 2015
The company recently went public and pursued a more aggressive outsourcing strategy leaving little job security. Over the last few years there have been nothing but cuts in terms of employee benefits and perks.
Teller I (Former Employee) – Junction City, OR – August 20, 2015
This was an awesome fun place to work. Management and co workers were great and very helpful. Everyone works very hard together every day, even on those rough days, everyone has a smile on their faces.