Citizens Bank Employer Reviews

Good company, with positive leadership. Must be able to multi-task. Very team oriented.

I worked at a pretty busy branch so the days went by fairly quickly and I got to meet so many people.

Citizens bank has a fairly large footprint in a small state. Knowing they command a large portion of RI's work force they make little effort to keep employees happy as they can easily replace them.
Company expects and pushes for you to work long hours with no reward.
The management never looks at employees as anything more than numbers.
Expectation – more... to be on call 24/7 and not earn proper compensation for it.
Citizens is silo based architecture and the teams lack the communication to work well together.
The constant addition to ridiculous procedures makes the environment complex to work in and it takes a paramount effort to accomplish the smallest goals.

I could not recommend employment at this company. – less

monitor mainframe systems and distributive systems
poor management
stability uncertain
career path stalled
constantly learning new technology

o Provide world class customer service by taking ownership of the customer
experience, building relationship through the sale of bank products.
o Oversees teller differences issues and ensures compliance with policies
and procedures in areas such as check cashing, account withdrawals, ect.
o Retains and expands an assigned portfolio, grows and maintains – more... revenue,
provides personalized service, and effectively cross sells.
o Keeps proper cash supply on hand and prepares daily proof record while
maintaining an acceptable difference record.
o Accurately conducts all credit and debit transactions in compliance with
established bank policies and procedures.
o Ensures compliance with operational policies and procedures.
o Shares managerial responsibilities delegated by the Branch Manager.
o Ensure a high level of customer satisfaction and efficiency – less

Great company. . . .I loved working there for 7 years. I learned so much while I was there.

the most enjoyable part was the people that i work with and dealing with the customers by assisting thier needs.

Schedule management, attentiveness, and concentration is key.

I worked a mon-fri shift 9-4. Hours were great for me but inconvenient for my customer base. My immediate management were inexperienced and too focused on self. Upper level management pushed sales and numbers so incredibly hard no matter the circumstances and came down on people below them very intensely. It was not uncommon to start every morning with – more... a conference call from them where they would yell and scream on the phone. You had no idea how each day was going to be and if you would be berated or not. Moral was especially low at the branch level. Huge push to sell as many products as possible to every customer who came in the door no matter what they came for. Majority of day spent doing outbound sales calls – less

worked there for 15 years, got fired for someone else's mistake, I could actually prove through security photos and time stamps that I was not at fault, HR didn't care fired me any way....thought about suing for wrongful termination but got a better job at a rival bank...most enjoyable part...nothing!!!

I was with citizens for a short duration but I learned how to process various transactions and overtime learned how to manage my own. Co workers were friendly and management was understanding. A lot of face to face time with customers to the extent you began to know each other on a first name basis. I enjoyed the consistency of work, the ability to – more... learn as much as you wanted based on the effort you were willing to put into it. – less

easy too move up, management is helpful. hardest part is the customers are sometimes nasty

I was to provide excellent customer service. Deposit, withdraw money for customer. Up-sell products offered. The hours were 9am to 4pm which were manageable hours. The managers were always kind and genuinly cared for the employees. The hardest part of the job was up-selling products. The best part about the job was the hours and employees.

My daily day was great working with my co-workers and customers. I learned a lot from my manager here at the company about sales and customer service. The hardest part was trying to balance my work with my personal life. I enjoyed my job overall.

Not your typical bank, I wore many hats, from Teller to Banker.

challenging, fast-paced environment, company involved in the community

Right hand doesn't know what the left hand is doing. Highly stressful environment, constant change. set breaks. If need to go to restroom out side of breaks It will effect your daily goal. Daily goal directly effect monthly bonus. Also, can be cause for termination.

The people were nice and easy to get along with. They were willing to teach me the trades in IT down there!

clean, courier of mail from one branch to another,trim bushes, and anything ask to do

Citizens was a great place to work when it first came to NY back in 2005. They really cared about their employees and put them first. Once the CEO left it was all down hill from there. Then the 2008 financial crash happened and forget it.