Cons: No room for advancement, entirely too much favoritism and politics
Citizens is a great place to work if you don't want to advance in your career. Unless, you know somebody you don't move up in this company especially if you are someone in the Customer Care Center, Mail Center or Facilities. It seems they use the people in these departments as fillers during the interview process just to ensure their friends and/or family gets picked because they feel the people in these departments lack knowledge and education. Even when you are a dedicated and loyal worker who bust your behind everyday taking on responsibilities that have absolutely nothing to do with your current job, you still get overlooked. At this company it doesn't matter what you know, it matters who you know. If you don't know anybody don't bother because it's a waste of your time and efforts no matter how loyal and dedicated you are.
If you want to advance in your career stay away from Citizens or start kissing some major tail. But, just think if going over and beyond gets you no where, neither will kissing tail!