My Role has several layers to it which I enjoy, however at time it can be very demanding with deadlines and constant changes,
Customer Care Coordinator/ Care Representative III (Current Employee) – Tampa, FL – August 27, 2017
Being a coordinator, I switch hats often...I don't have a typical day. I have to monitor staff to assure they are servicing the customers during their schedule times, I conduction one on one's when need to assist the teams supervisors with their workload. I also serve as a SME subject matter expert which includes manning our Help Desk mailbox where we receive inquires, request for escalation callback to resolve issues. My role also includes technical support including reporting issues that we are unable to unable to resolve to our business analyst, walking customer troubleshooting steps, testing the system for possible workarounds. Preparing team meeting agendas, soliciting staff for topics, researching to assure we are able to provide answers during the team meetings, Acting as a liaison between our other business partners, including work groups, pilot teams testing system enhancements or submitting Service Desk ticket to report defects including how the issues are impacting the customer's experience, or possibly cause compliance issues and how it impacts the staff's ability to provide the best customer experience.
Management - has pushed me to horn in on my skills to get out there more and to work on my personal development.
The most enjoyable part of my job is working with and developing the staff giving back to them what has been given to me.
The hardest part of my job is knowing that it will be ending soon.
All that I've learned and accomplished in role while working here, the compensation and benefits
They are closing the Tampa Office