Family environment, room to grow
Certified Trainer (Former Employee) – Columbus, OH – February 15, 2016
City Barbeque has a unique way of motivating their employees to want to do better in and for the company by giving them abilities and powers that would otherwise be denied to employees in other restaurant chains. The most notable one would be the "$100 rule". If for whatever reason there was a mix-up with an order, either we, as the employees, messed up on our end or simply the customer decided last minute that what he/she ordered was not exactly what he/she wanted, then we could switch said item or comp it at no cost to the customer and without immediate manager approval. This led to increased ticket times and overall improved customer satisfaction as long as the rule was being used properly and not abused. However, in my experience, customer's were so excited that there wasn't such a hassle in switching and didn't have to jump through any hoops to get what they wanted, they did not abuse the rule themselves, making the overall experience of the restaurant that much more enjoyable.
Room to advance, above average pay scale, company is still growing.
Catering offers items not on restaurant menues