Get to work, sign in to my computer, and begin observing agents on the call center floor. if that was not first on my agenda,, I would make myself available to receive escalated calls.
Read my emails, and reply.
Carryout daily coaching and development sessions with agents assigned to my team. Do yearly assessment to determine raises.
This company by far was one of the best companies I’ve ever worked for, they valued each and every employee, is what it felt like.
I learned what it felt like to work with a close net happy, helpful group of people, up to the employees in the cafeteria!
Management was very helpful, they were interested in what was going on in personal and professional life, and would help with both.
I love my ex co-workers, we were like a family.
The hardest part of my job, was calling customers that were so anxious to get their delivery, that they would not, or that the item the just purchased was out of stock.
The most enjoyable part of my job was just being rewarded for doing it. The company had a lot of fun family days and parties for their employees.
lots of discounts to various buisnesses, discount on furniture, even on cars.