Extremely fast paced and highly stressful at times.
Public Safety Dispatcher (Former Employee) – Avondale, AZ – May 1, 2013
A typical day could include average administration calls such as transferring a caller to the records, detectives, or property room, to life-threatening emergency situations such as armed robberies, near drownings, murders, home-invasions, and auto accidents. I learned how to remain calm and empathetic in those situations. I learned something new everyday. The hardest part of the job is usually never knowing how a call ended. Did the people get the help they needed? Were officers dispatched in time? Co-workers were awesome. Management was never around as they should have been. They would come in work for an hour, go shopping for a couple of hours, then come back. We actually had to jump chain of command in order for this issue to be investigated and addressed. It was, and to my understanding this type of behavior no longer exists amongst the managers of the dispatch center. The best part of my job was the schedule. Three twelve hour shifts and four days off. Every week we would overlap four hours to ensure we had our 80hrs for each payday.
one hour lunch break per 12 hour shift; paid training, fast paced.
12 hour shift of basically sitting