Fast-Paced, High Intensity Job
Telecommunicator/Dispatcher (Current Employee) – Durham, NC – July 28, 2015
A typical day at work is different everyday. Upon arriving for your shift, you are assigned a job duty for the day (ex. call taker, dispatcher). If I am a call taker then I answer all 911 lines for Police, Fire and Ems emergency's and protocol the caller following company policies while maintaining caller and field unit safety. The information is to obtained in a fast paced timely manner while providing excellent customer service. If I am a dispatcher for the day, I dispatch Durham City Police officers to the routed calls while prioritizing calls and constantly maintaining officer status.
I have learned how to further my customer service skills in times of urgency and to become even more time efficient in a fast paced work environment. I also value team work and enjoy helping others when I can. Working at 911 is a high stress job and having a great team beside you makes the job run like a well oiled machine.
The hardest part of the job is not getting closure on the hard calls that are taken in the center. For example, as a call taker, we may spend several minutes on a life threatening emergency and once the medics get on scene, the caller hangs up with the call taker and we don't know what has happened to the patient.
The most enjoyable part of the job is getting the help that the citizens need and being able to give them a sense of relief and hope while together to insure the best possible help for whatever the situation maybe until a field unit can get on scene and take over. A good outcome always makes for a better day.
Work 16 days a month, Company Benefits
Work Holidays and Weekends, Often assigned mandatory overtime even on days off