LAN ANALYST (Local Area Network) (Former Employee) – Durham, NC – January 25, 2017
Maintain the overall performance of 300 Windows Servers. The environment was a 2003 server farm. The management of these units was shared with a staff of 2 people. The workplace culture was stressful because the size of the support team the management style of the Infrastructure Manager. Most enjoyable part of the job was when I retired
Enjoyed working with the Engineering-GIS group supporting the whole of Public Works. Was able to interact with various group and gain experience participating in other areas and assisting co-workers in various situations. Attended several job training classes to updated my skills and learn new things Very fulfilling despite the low salary and lack of advancement unless you change divisions. Flexibility was the best asset that work hours were individualized with much freedom as long the job was done and responsibilities kept. Good working experience and an accommodating supervisor.
Customer Service Representative (Current Employee) – Durham, NC – July 3, 2016
City of Durham provides multiple fields of profession. Pay is less than in private sectors, but benefits make up for the minimal compensation. The organization is a bit unorganized, but is making honest efforts to improve. Technology never seems to work as it should,and the system used is not compatible with the level of growth in the city.
Work-life balance depends on the department you work in. Compensation- could make more doing the same thing in a private sector, but benefits are great-make up for the pay
Job Security- Stable job market, but advancement can be slow depending on department.
The center needs a major management overhaul. Everyone who is there is always a call away from having their career ended. Management does not stand behind their employees. Reporting to upper management is a waste of time.
Good place to work for a career and future. The compensation plan is very good for the employee and their family. There is job security at the City, with opportunities to advance where you are or move into other areas and departments. I would give the City a 4.5 rating.
No room for advancement in the Technology Solutions Department. Culture of fear. Co-workers are afraid to speak up. Upper management in TS rules by fear and are micro-managers. Morale is at an all-time low and good people are leaving. Not recommended for any IT professional.
Supervisor, Customer Service (Former Employee) – Durham, NC – February 26, 2016
A day at work was very diversified. The customers were diversified. The day usually resulted in being of assistance to someone in need of a job or in need of a smile to cheer their day. The day was usally enjoyable. Management and co-workers always pleasant and knowledgeable and willing to assist when asked.
Telecommunicator/Dispatcher (Current Employee) – Durham, NC – July 28, 2015
A typical day at work is different everyday. Upon arriving for your shift, you are assigned a job duty for the day (ex. call taker, dispatcher). If I am a call taker then I answer all 911 lines for Police, Fire and Ems emergency's and protocol the caller following company policies while maintaining caller and field unit safety. The information is to obtained in a fast paced timely manner while providing excellent customer service. If I am a dispatcher for the day, I dispatch Durham City Police officers to the routed calls while prioritizing calls and constantly maintaining officer status. I have learned how to further my customer service skills in times of urgency and to become even more time efficient in a fast paced work environment. I also value team work and enjoy helping others when I can. Working at 911 is a high stress job and having a great team beside you makes the job run like a well oiled machine. The hardest part of the job is not getting closure on the hard calls that are taken in the center. For example, as a call taker, we may spend several minutes on a life threatening emergency and once the medics get on scene, the caller hangs up with the call taker and we don't know what has happened to the patient. The most enjoyable part of the job is getting the help that the citizens need and being able to give them a sense of relief and hope while together to insure the best possible help for whatever the situation maybe until a field unit can get on scene and take over. A good outcome always makes for a better day.
Work 16 days a month, Company Benefits
Work Holidays and Weekends, Often assigned mandatory overtime even on days off
Systems Analyst (Former Employee) – Durham, NC – July 26, 2015
No comment. I have nothing to say about this employer that would be relevant or helpful to anyone wanting to work there. As long as you don't take a job in the Technology Solutions department, you should be just fine.
Cordial interactions among staff, decent gym, plenty of good restaurants nearby, excellent coordination of efforts between departments and internal sub-segments
Incompetent upper management, culture of fear, employees afraid to speak up for fear they'll get fired, micro-management, clunky change management processes, nepotism
I would come in the work with a smile on my face becasue I loved going there and there were many, many customers waiting on us to get there. I learned how to multi-task the best at this job by answering phones, talking to customers in vehicles and talking to customers as they walked up with questions. My immediate supervisor was awesome and never left us out of anything and we even had luch together. My co-workers were very nice and I love the atmosphere. THe hardest part of my job was saying good bye. I was laid off due to budget cuts. The most enjoyable part of my job was that we all got along each and every day. We love to go to work to see each other. Then we would close out the day by counting our tils and processing reports.
Not being watched 24-7 and handling things on my own when I had to work by myself.