Under general supervision of a Communication Shift Supervisor, performs critical public contact and communication work necessary for answering, evaluating, and prioritizing emergency and non-emergency calls from the public. As the first contact point with the public via the emergency 911 lines and other telephone lines, the 911 Dispatcher must obtain information from callers who may be injured, confused or abusive and are requesting police, fire, ambulance, and other emergency services. Typical duties include: answering emergency and non-emergency calls for service and simultaneously recording information; calming, negotiating, advising and otherwise communicating with the caller to obtain needed and accurate information; determining the nature of the call, assigning its priority using codes; dispatching and continually updating information as it is received; retrieving needed information on driver’s license, vehicle registration, warrants, etc. by computer; maintaining necessary forms and logs; performing other duties as required.
High school graduation or equivalent; good moral character (see Important Notice below); minimum of one year of high volume public contact experience such as: telephone work on multi-line phone equipment; on-line data entry; interactive complaint or problem resolution; crisis resolution working directly with the public; or interactive service oriented public contact work involving recording orders, managing multiple contacts/orders simultaneously. Previous public safety telecommunications or dispatch experience desirable.
Abilities: Must be able to type 3000 kph (50 wpm) accurately; ability to speak and write English clearly; ability to learn streets and directions and how to read maps; ability to effectively communicate with and elicit information from upset and irate citizens; ability to establish priority of emergency situations; ability to learn to operate radio or telecommunications receiving and transmitting equipment; ability to work as a member of a team within a structured reporting hierarchy; ability to work under pressure in an environment that requires rapid multi-tasking; exercise good judgment and make sound decisions in emergency situations.
The following list of critical admissions which may be cause for disqualification from employment with the Grand Junction Regional Communication Center is provided to applicants, CVSA Technicians and others involved in the 911 Dispatcher recruitment process.
Any felony conviction
Any conviction of a crime of violence as an adult
Any theft conviction regardless of value of item
Theft from previous or current employer
Illegal drug use
An alcohol or drug conviction including but not limited to DUI/ DWAI
Please Note: The listed admissions are not the exclusive basis for disqualification. The City reserves the right to disqualify any applicant who may or may not have any one or all of the foregoing admissions. If you have specific questions or circumstances, you may contact the Human Resources Office at 970-244-1512.
TESTING PROCESS AND DATES
- Initial Skills Testing
- Panel Interview
- Suitability/Psychological Evaluation
- Computerized Voice Stress Analysis (CVSA)
- Background Investigation
- Pre-Employment Drug Screen
- Hearing/Color Blindness Exam
PROCEDURE TO APPLY
City application, Personal History Statement and Supplemental must be submitted to the City of Grand Junction’s Human Resources Department, 250 N. 5th Street, Grand Junction, CO 81501 by Friday, April 11, 2014. Visit www.gjcity.org for more information and application materials or call (970) 244-1512. For visually/hearing impaired 1-800-659-2656 (TDD); 1-800-659-3656 (VOICE). EOE