Telecommunicator/ Dispatcher
City of Laurinburg, NC - Laurinburg, NC

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Title: Telecommunicator
Department: Police

Closing Date: 1/5/2013
Salary: $27,518-$40,850
FLSA Status: Non-Exempt
General Definition of Work
Performs intermediate technical work an assigned shift receiving and dispatching law enforcement, fire, emergency medical service, animal control, light, water and general information calls for service, and related work as apparent or assigned. Work is performed under the moderate supervision of the Police Sergeant and Police Lieutenant.

Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions
Receives emergency and non-emergency calls for assistance from police, fire, emergency medical services, animal control, light, water and general information; processes and prioritizes incoming calls.
Dispatches officers to answer requests for assistance; maintains contact with all units on duty; maintains status and location of police units.
Operates emergency communication system; obtains necessary information and dispatches appropriate personnel.
Maintains and enters reports into records management system; processes incoming and outgoing criminal papers; records details of calls for service.
Receives requests and supplies information regarding warrants; sends and receives messages regarding vehicle registrations, driver's license information, etc.
Provides customer service to department visitors; receives and responds to requests for information.
Receives, receipts and maintains records for various fees; performs daily procedures for money drawer count for charge of reports and accounts for money in receipt book.
Prepares and proofreads daily reports of 911 calls, phone calls and police dispatched calls.
Provides excellent customer service when working with citizens, elected officials, and/or associates.
Supports the overall City organization by executing the directives as set forth by the immediate supervisor and elected officials.

Knowledge, Skills and Abilities
General knowledge of the methods of operating the communication system; general knowledge of radio and teletype procedures; general knowledge of the geography of the City and location of important buildings; general knowledge of law enforcement forms, terminology and records; general knowledge of departmental programs, policies and procedures; ability to perform a considerable volume of detailed work; ability to type accurately at a reasonable rate of speed; ability to speak distinctly; ability to deal with the public under stressful conditions and remain calm; ability to follow oral and written directions; ability to operate standard office equipment and personal computers including some knowledge of applicable software packages; ability to establish and maintain effective working relationships with associates and the general public.

Education and Experience
High school diploma or GED, or equivalent combination of education and experience.

Physical Requirements
This work is sedentary and requires little to no exertion of force; work regularly requires speaking or hearing, using hands to finger, handle or feel and reaching with hands and arms, frequently requires sitting and occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling and repetitive motions; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data and observing general surroundings and activities; work occasionally requires exposure to the risk of electrical shock; work is generally in a moderately noisy location (e.g. business office, light traffic).

Special Requirements
Possession of or ability to obtain North Carolina Division of Criminal Information Terminal Operator and Telecommunicator certifications within six months of employment.
Must meet and maintain minimum training and experience requirements for position as established by the department and the State of North Carolina.
Valid driver's license in the State of North Carolina.

The City of Laurinburg is an EEO Employer